Title: Casa Luca - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=20175916&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Casa Luca Aparthotel with an outdoor pool, 7-minute walk to Playa del Carmen Main Beach ## Photo gallery for Casa Luca ![Studio, 1 King Bed with Sofa bed - Casa Luca (Playa del Carmen)](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/b40eda66.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Studio, 1 King Bed with Sofa bed - Casa Luca (Playa del Carmen)](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/52106713.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Penthouse, 1 King Bed with Sofa bed | Terrace/patio - Casa Luca (Playa del Carmen)](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/ea137fc8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Studio, 1 King Bed - Casa Luca (Playa del Carmen)](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/320fc908.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 1 Bedroom | Living area - Casa Luca (Playa del Carmen)](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/a31929a4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Casa Luca offers a perfect retreat near Quinta Avenida. Guests cool off in the outdoor pool, lounge in the sun, or sip drinks at the bar. The aparthotel provides free WiFi throughout and serves local cuisine for breakfast, with a helpful staff enhancing the experience. ## Reviews 6.0 ## Popular amenities - Bar - Breakfast available - Pool - Kitchen - Outdoor space - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=20175916&PinnedHotelID=20175916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=20175916&PinnedHotelID=20175916&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 16 - Dec. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=20175916&PinnedHotelID=20175916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=20175916&PinnedHotelID=20175916&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=20175916&PinnedHotelID=20175916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=20175916&PinnedHotelID=20175916&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=20175916&PinnedHotelID=20175916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=20175916&PinnedHotelID=20175916&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 7 of 7 rooms ### View all photos for Apartment, 1 Bedroom ![Apartment, 1 Bedroom](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/561808f2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom ### Highlights Balcony or patio Individually furnished Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Separate bedroom - 700 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Twin Bed ### View all photos for Family Studio Suite, 2 Bedrooms ![Family Studio Suite, 2 Bedrooms](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/2126d894.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite, 2 Bedrooms ### Highlights Balcony or patio Individually furnished Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Stovetop - 700 sq ft - Sleeps 5 - 1 Double Bed, 2 Twin Beds and 1 Twin Sofa Bed ### View all photos for Superior Studio, 1 King Bed with Sofa bed ![Superior Studio, 1 King Bed with Sofa bed | In-room dining](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/7a14b3b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio, 1 King Bed with Sofa bed ### Highlights Balcony or patio Individually furnished Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Separate bedroom - 400 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Penthouse, 1 King Bed with Sofa bed ![Penthouse, 1 King Bed with Sofa bed](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/6ba39e53.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse, 1 King Bed with Sofa bed ### Highlights Balcony or patio Individually furnished Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Stovetop - 650 sq ft - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Studio, 1 King Bed with Sofa bed ![Studio, 1 King Bed with Sofa bed](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/b40eda66.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 King Bed with Sofa bed ### Highlights Balcony or patio Individually furnished Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Stovetop - 398 sq ft - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Standard Studio, 1 King Bed ![Standard Studio, 1 King Bed](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/b54c5b48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Studio, 1 King Bed ### Highlights Balcony or patio Individually furnished Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Private bathroom - 323 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Economy Studio ![Economy Studio](https://images.trvl-media.com/lodging/21000000/20180000/20176000/20175916/c9de7e62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Studio ### Highlights Balcony or patio Individually furnished Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Stovetop - 323 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![5 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/1000000/992200/992175/6cf445bc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mahekal Beach Front Resort & Spa Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,002 reviews CA $167 CA $254 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8bf6a753-0455-4a8f-99e0-36782bcf0935&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3210000/3205200/3205175/81b46303_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Haciendas All Inclusive Corasol - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Casa-Luca.h20175916.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Casa-Luca.h20175916.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63270%2C-87.06967&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=BnWyyoTFM166M70gE-y_3QCaHUw=) Calle 26 Norte entre Avenida 10 y 20, N'142 MZ84 LT21A, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida \- 2 min walk \- 0.2 km - Quinta Alegría Shopping Mall \- 3 min walk \- 0.3 km - Playa del Carmen Main Beach \- 6 min walk \- 0.6 km - Mamitas Beach \- 6 min walk \- 0.6 km - Central Square \- 10 min walk \- 0.9 km #### Getting around - Cancun Intl. Airport (CUN) - 50 min drive #### Restaurants - ‪La Vagabunda - ‬2 min walk - ‪Trattoria del Centro - ‬1 min walk - ‪Pizza Renzo - ‬2 min walk - ‪Sushiclub - ‬1 min walk - ‪PATANEGRA - ‬1 min walk ## About this property ### Casa Luca Aparthotel with an outdoor pool, 7-minute walk to Playa del Carmen Main Beach This smoke-free aparthotel features an outdoor pool, a bar/lounge, and coffee/tea in a common area. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance. Each apartment features a kitchenette with a refrigerator and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Added amenities include a balcony, a minibar, and premium bedding. Housekeeping is available once per stay. Casa Luca offers 13 shared accommodations with air conditioning, minibars, and complimentary toiletries. Rooms open to balconies or patios. These individually furnished accommodations include desks. Beds feature premium bedding. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided once per stay. Recreational amenities at the aparthotel include an outdoor pool. ## Similar properties ![Beach nearby](https://images.trvl-media.com/lodging/34000000/33550000/33545800/33545785/3d98bcec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming Mexican Style Condo with a fantastic location Downtown Playa del Carmen - Pool - Kitchen - Washer - Dryer 9.4 Exceptional 41 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=33545785&PinnedHotelID=33545785&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/27000000/27000000/26999900/26999871/00e98d5a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Condo Mar Arena Gonzalo Guerrero - Pool - Kitchen - Parking included - Free WiFi 7.4 Good 42 reviews CA $47 CA $61 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=26999871&PinnedHotelID=26999871&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Apartment | Private kitchen](https://images.trvl-media.com/lodging/104000000/103700000/103699800/103699750/e6cc428f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AHAU Apartments Downtown Playa del Carmen - Free WiFi - Air conditioning - Microwave - Kitchen 8.6 Excellent 26 reviews CA $58 CA $75 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=103699750&PinnedHotelID=103699750&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/109000000/108330000/108323900/108323868/fd8c58b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Distrito Corazón by BoutiqueApartmentsMX Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Outdoor space 7.2 Good 47 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=108323868&PinnedHotelID=108323868&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/89000000/88510000/88502900/88502818/462244f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming condo with rooftop pool, scenic balcony, & kitchenette Downtown Playa del Carmen - Pool - Kitchen - Air conditioning - Outdoor space 10 Exceptional 2 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=88502818&PinnedHotelID=88502818&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/116000000/115500000/115498700/115498665/70c9641c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calma Chicha Rooms Downtown Playa del Carmen - Free WiFi - Air conditioning [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=115498665&PinnedHotelID=115498665&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/93000000/92510000/92502500/92502420/8ab9a52e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MAYAB Playa - 5Th. Ave Downtown Playa del Carmen - Free WiFi - Air conditioning - Bar - Housekeeping 7.0 Good 98 reviews CA $45 CA $58 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=92502420&PinnedHotelID=92502420&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/2342614c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa del Árbol Condo Ejidal - Pool - Kitchen - Free WiFi - Air conditioning 8.0 Very good 351 reviews CA $34 CA $47 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=22316404&PinnedHotelID=22316404&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/35000000/34820000/34815600/34815568/36788223.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Nah Gonzalo Guerrero - Pool - Kitchen - Parking included - Free WiFi 9.2 Wonderful 36 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=34815568&PinnedHotelID=34815568&HadPinnedHotel=true®ionId=-1&adults=2) ![Street view](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/290a2d41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SILVERSANDS Hotel Boutique - 5Th Ave Downtown Playa del Carmen - Pool - Kitchen - Free WiFi - Air conditioning 7.0 Good 156 reviews CA $55 CA $72 total includes taxes & fees Dec 17 - Dec 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=22839754&PinnedHotelID=22839754&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - Beach nearby ### Pool/Spa - Outdoor pool - Pool loungers ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (USD 10 per day) - Street parking available - 24-hour airport pick-up shuttle on request for a surcharge ### Family friendly - Children stay free (see details) ### Kitchenette - Cookware, dishware, and utensils - Refrigerator - Stovetop ### Dining - Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children - A bar/lounge - Coffee and tea in common areas - Minibar ### Bedrooms - Premium bedding ### Bathroom - Free toiletries - Hair dryer (on request) - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Outdoor areas - Balcony/patio - Terrace ### Work spaces - Desk ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator (single-level property) - Smoking not allowed ### Services and conveniences - Housekeeping (once per stay) - Iron/ironing board on request - Limited-hour front desk - Luggage storage - Tour and ticket assistance ### Things to do - Outdoor pool (guest access) nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 13 units - Individual furnishings - Shared accommodations ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 8:00 AM - 11:00 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours), lockbox ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for local cuisine breakfast: approximately USD 10 for adults and USD 8 for children - Airport shuttle fee: USD 67 per vehicle - Nearby parking fee: USD 10 per day (98 ft away) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned ### We should mention This property does not have elevators Pool access available from 8:00 AM to 8:00 PM ### Property is also known as Casa Luca Apartment Playa del Carmen Casa Luca Apartment Casa Luca Playa del Carmen Casa Luca Aparthotel Casa Luca Playa del Carmen Casa Luca Aparthotel Playa del Carmen ## Frequently asked questions ### Does Casa Luca have a pool? ### How much does it cost to stay at Casa Luca? ### Is Casa Luca pet-friendly? ### What time is check-in at Casa Luca? ### What time is check-out at Casa Luca? ### Does Casa Luca provide a shuttle to the airport? ### Where is Casa Luca located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa Luca Reviews ## Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 3 8 - Good 7 6 - Okay 8 4 - Poor 2 2 - Terrible 6 ### 6.8/10 Cleanliness ### 6.4/10 Staff & service ### 6.4/10 Amenities ### 6.6/10 Property conditions & facilities ### 10/10 Eco-friendliness ## Reviews ### 6/10 Okay #### Isaac Jan 8, 2023 Liked: Amenities Decent for a quick stay ##### Isaac ### 2/10 Terrible #### Katie Dec 15, 2025 Disliked: Amenities, communication I didn’t end up staying… there’s no communication with the owner. Upon arrival, the outside looks abandoned, a local showed us the entrance. There’s no one in the reception area, however, a family member of the owner (Sandra) was there and she helped contact the owner so that we could get in the room. Sandra had to use WD40 so that we could be able to lock and unlock the unit… There’s only one visible ac unit and it wasn’t sufficient to cool the entire unit, so I booked another room at a different hotel. Once we communicated this, we were later told that there was a “hidden” unit in the bedroom. Worst experience I’ve had, especially when you’re trying to show your partner a nice time for their birthday. Not to mention, there’s no pool as advertised in the amenities. ##### Katie Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Lima Aug 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Viajo mucho y pocas veces encuentro un lugar que combine tan bien calidez y comodidad. En Casa Luca me sentí bienvenida desde el primer momento. Todo tiene mucho estilo, la energía del lugar es tranquila y eso hizo que realmente pudiera desconectarme. Para mí, lo más valioso fue sentir que había gente disponible y amable sin ser invasiva. Esa mezcla lo convierte en un alojamiento único. ##### Lima Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Clari Aug 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Casa Luca me sorprendió en todos los sentidos. Las habitaciones son amplias, limpias y con todos los detalles que necesitas para estar cómoda, desde buena iluminación hasta camas súper cómodas. La ubicación es ideal: cerca de la playa y de los lugares principales. El ambiente es muy tranquilo, perfecto para descansar después de recorrer Playa del Carmen. ##### Clari Stayed 1 night in Aug 2025 ### 10/10 Excellent #### rafael Jan 12, 2022 Liked: Cleanliness, room comfort, communication #### Gracias Satisfecho ##### rafael Stayed 1 night in Jan 2022 ### 2/10 Terrible #### Ulises Nov 3, 2021 Liked: Amenities, property conditions & facilities Disliked: Cleanliness, communication Aun con la reservación me cancelaron mi estadía, espero no me hagan el cargo por algo que no pude utilizar ##### Ulises Stayed 1 night in Nov 2021 ### 8/10 Good #### Verified traveller Apr 10, 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication Buen lugar, excelente ubicación a pocas cuadras de la quinta avenida y de la playa, todo estuvo bien, lo único que no me gustó esque son muchas escaleras y para subir maletas si esta pesadito, pero en gral me agrado el lugar. ##### Verified traveller Stayed 6 nights in Apr 2021 ### 2/10 Terrible #### Verified traveller Apr 9, 2021 Disliked: Cleanliness, amenities, property conditions & facilities, communication Absolutely HORRIFIC hotel with no communication at all. I was locked outside for almost an hour and couldn't even get in. The appliances are rusty, the room looks NOTHING like this, and is completely different inside.There are much cheaper places for better value in Playa . Whatever you do do not stay here Also there is no staff on site at all ever for anything. They don't answer the phone when you want a refund- HORRIBLE PLACE! ##### Verified traveller Stayed 2 nights in Apr 2021 ### 2/10 Terrible #### Verified traveller Mar 26, 2021 Liked: Cleanliness Disliked: Amenities, property conditions & facilities There is a restaurant on the first floor, I stayed on second floor, couldn't sleep because of the noise, you can hear every word of people dinning, you can also hear your next door neighbor snoring, so clear, even washing their teeth or using their bathroom and every word they talked. Many other issues too. I'm not difficult, I stayed in many places, never wrote a bad review and I usually don't complain but this place was too bad. Price is average for the area, is not a matter of cost. ##### Verified traveller Stayed 6 nights in Mar 2021 ### 6/10 Okay #### Shay, Minneapolis Aug 23, 2020 Liked: Cleanliness Disliked: Amenities So there were a few false advertisements that made this place a 3/5 star! 1\. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2\. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other rooms,fine after being stranded at the airport because the shuttle was not authorized I had to wait 2.5 hours for the cleaning women to finish cleaning,place was very comfortable, tidy. My room had a sewage stench to it so I kept my door closed until night time. It was from pumping no So there were a few false advertisements that made this place a 3/5 star! 1\. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2\. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other ro doubt (there’s a restaurant down stairs) 2\. The ##### Shay Stayed 4 nights in Aug 2020 ### 6/10 Okay #### Verified traveller Feb 2, 2020 Liked: Cleanliness, staff & service Disliked: Amenities This property is a small boutique hotel close to 5th Avenue! It is an old property with room situated on three floors, and a narrow stairway to enter the small reception area. It is located over a restaurant, which does become quite noisy in the evenings, and when they start dragging tables & chairs along the floor when opening and closing! The room was quite spacious, however the amenities are very dated, and quite sparse. The shower is not very good, and only provided about 2 minutes of hot water and then it was cold. The microwave in the room stopped working after 3 days in the room (only used to heat water for a coffee). The air conditioning was not functioning on the first night, but this was explained to me, and the following day the maintenance guy was coming to repair it.! The young receptionist that checked me in was very polite & courteous, and was available if required. For a budget hotel this property is "OK", but there are many other accommodations of better standard located close to this area. ##### Verified traveller Stayed 7 nights in Jan 2020 ### 4/10 Poor #### Cinthia Sep 15, 2019 Liked: Staff & service Disliked: Amenities Loud. Beds were rock hard. WiFi wasn’t always working. Cable went out a couple of times. Pillows and cushions were smelly. The man in charge was nice. ##### Cinthia Stayed 11 nights in Sep 2019 ### 8/10 Good #### Verified traveller Mar 27, 2019 Liked: Cleanliness, amenities, property conditions & facilities Spacious room for a great price right by 5th Avenue and the beach ##### Verified traveller Stayed 1 night in Mar 2019 ### 6/10 Okay #### Verified traveller Feb 5, 2019 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Very well situated, very clean and totally cheap. Big refrigerator, 2 burners, small sink. But it’s a 2 stars, not a 3\. Only 2 minutes worth of hot water. No towels at check in, needed to No hangers. The unit 201 is very very dark, but I’m pretty sure the higher levels are brighter. Not soundproof at all, bring earplugs. Above a lively restaurant, amazing flamenco dancer and guitar player on Friday nights. Fatima the hostess was lovely. ##### Verified traveller Stayed 7 nights in Jan 2019 ### 6/10 Okay #### Lourdes Jan 28, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities La ubicación es muy buena. La limpieza del lugar es mala, los sillones huelen mal, el refrigerador, las manijas de las puertas y las sillas estaban pegajosas, cuando quise hacer check out tuve que esperar mas de dos horas a que llegara alguien. En las noches hay mucho ruido en el cuarto, porque al lado hay un restaurante. ##### Lourdes Stayed 4 nights in Jan 2019 ### 4/10 Poor #### Rylee Jan 9, 2019 Liked: Room comfort Disliked: Cleanliness, staff & service #### do NOT stay here I was very disappointed with Casa Luca.Upon arrival, we were told we could not check into the room we originally booked (the penthouse) because the current tenants wanted to stay another night. We had to stay in another room and then move the next day. They gave us a ticket for a free breakfast down the street to accommodate us.The penthouse was pretty bare and needs maintenance. The bathroom smelled like raw sewage constantly so we had to keep the door shut. The hot water was consistent and good. On our second to last night, our neighbors next door told us that they had been robbed in the middle of the night. Their passports, money, and computers were stolen out of the room while they slept. They left later that day. I awoke the next morning to a female hotel worker walking into my room WHILE I was sleeping at 8:40 am. I asked her what she was doing and she told me to it was time to checkout. (She spoke no English) I told her I was not due to check out until the next morning and she left. Even if I was supposed to checkout (which I was not) check out is not until 12 o'clock. My other complaint was that we had a back patio. The door was jammed shut and could not be locked or opened. We asked for the key and never got it. However, the door did crack open enough for a ton of ants to come in under which we then found in our bed. You get two towels for your entire stay. The wifi was not great either, it only worked when sitting outside or in the front room. ##### Rylee Stayed 2 nights in Dec 2018 ### 6/10 Okay #### Verified traveller Jan 5, 2019 Liked: Amenities, property conditions & facilities I rented the penthouse top floor. Overall it was okay. Would rent again but rather rent elsewhere. Pros: - cute appartment with basic kitchenette - tv in living and bedroom - great location. 1 minute from 5th ave walking zone, 5min from beach - no cockroaches Cons: - great location right in the center but that comes with loud music and party noise at night - no elevator - no speak English - slow WiFi, poor connectivity. Only had WiFi at the entrance, lost connection inside the room - no daily housekeeping. Every 3 days only or extra charge. Had to purchase toiletpaper myself after two days. - not very clean. Found hairs that are not mine everywhere. Avoid looking under your sheets or be horrified. - room floods with water when it rains. Puddle of water at the entrance every time it rains ##### Verified traveller Stayed 7 nights in Dec 2018 ### 8/10 Good #### Verified traveller Dec 20, 2018 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Less than a 5 minute walk to 5th Avenue. Very clean and had a homey feel. Loved it for our first stay in Mexico. ##### Verified traveller Stayed 4 nights in Dec 2018 ### 6/10 Okay #### Verified traveller Sep 17, 2018 #### Casa luca review The place is above a restaurant, so it is loud at night. The service is good and kind, also the room service. We booked for 4 nights, and then we booked for 2 more nights. The place is good what so ever. Not a perfect place but cheap, you get high value for your money ##### Verified traveller Stayed 4 nights in Sep 2018 ### 8/10 Good #### Jorge, Miami, FL Aug 6, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location the staff was very attentive and helpful. Nice restaurant on the first floor. Very confortable room. I will definitely recommend this place and will book this place next time I come to Playa del Carmen. ##### Jorge Stayed 3 nights in Jul 2018 ### 6/10 Okay #### Nicki Jul 31, 2018 Liked: Cleanliness, staff & service, room comfort #### Prisvärt med bra läge Hotellet låg bra till och personalen var mycket trevlig och hjälpte oss att bära väskorna upp för alla trappor. Har man rörelsehinder eller är äldre så kan det vara bra att veta att det är väldigt många trappor upp och ingen hiss. Wifit i vårt rum var tyvärr jätte dåligt, vilket var ett minus och receptionen var obemannad mer eller mindre hela vår vistelse. Det var dock fina stora rum och väldigt prisvärt! ##### Nicki Stayed 1 night in Jul 2018 ### 2/10 Terrible #### Julio Jul 5, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### La Peor Experiencia en un Hotel Muy mala experiencia NO RECOMIENDO ESTE HOTEL A NADIE...llegamos el dia de chek in como a la 1 pm y no encontramos a nadie en la repcepción, aparecio una camarera y nos dijo que habia que esperar hasta las 3 pm. Nos toco dejar las maletas como en una sala de espera , la supuesta recepcion queda en un segundo piso y no hubo nadie que nos ayudara con las maletas, nos fuimos a almorzar y llegamos como a las 4 pm igual nuestras maletas estaban en esa sala y nadie que nos entregara nuestras habitaciones...hasta el dia que salimos del hotel (dos noches 3 dias era la reserva)nunca nos hiceron el registro, no hiceron aseo de las habitaciones habia prometido eatacion de agua y cafe y tampaco lo hubo. Para completar para acceder al hotel hay una puerta en el primer piso y nos toco varias veces que estaba con llave y hasta que no aparecio otro huesped que nos abriera no pudimps entrar.. PESIMO SERVICIO NUESTRA PEOR ESTADIA EN UN HOTEL. ##### Julio Stayed 2 nights in Jul 2018 ### 8/10 Good #### Diane Nov 19, 2025 ##### Diane Stayed 1 night in Nov 2025 ### 2/10 Terrible #### René, Luzern Mar 3, 2022 Disliked: Cleanliness, property conditions & facilities, communication ##### René Stayed 2 nights in Feb 2022 ### 8/10 Good #### Verified traveller Nov 13, 2018 ##### Verified traveller Stayed 5 nights in Nov 2018 ## Expedia's Latest Trends ### Hotels > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - 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