THIS hotel will not be on my list for negril ever. The initial check in took an extra 4 hours, due to no linens in the entire hotel. We waited until 7pm for a 3pm check in that we arrived early for at 11am. Once the attendant, got a fitted sheet she put it on the bed, and there was not enough pillow cases either. We had to lay in the room with NO COMFORT, blanket and the room was not properly cleaned. The next morning we were told that towels would be sent to our room immediately. We still waited until 3pm to get a towel to bathe (we had not washed for 2 days at this hotel) once we got the towels we check the shower nasty and spraying everywhere. We had to resort to washing up in the sink.... At this time we decided to relocate hotels. When mentioned to the front desk person she made the suggestion to move to a better room on THE NEXT DAY.... I did not understand why we couldnt move NOW. So we decided to leave this hotel. Kitchen staff unwelcoming, breakfast nasty. The only helpful person was Lesha, the lady who was also confused as to why our room wasn't ready. She was left with no guidance from management. We left this property 3 days in advance and also signed the documents stating why. All staff was shamed at service. When I asked for a refund of the nights not stayed both EXPEDIA AND THE HOTEL denied it. So I am now out of $650!! I cannot believe Expedia didn't even try or that the hotel denied. This is the last time I will use Expedia and Trust me book somewhere else!
