2/10 Terrible
Tulan H
Travelled with partner
Jan 5, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Only one thing good about the property were the staff and people who were working except for 1 of the 2 butlers that were assigned to us .
The worst part is this is all inclusive and they say they have 5 Rest and some 15 rest next door at Sandal Ochi. More like Plantation only has 2 real rest in first place. There is absolutely no veg food in all the rest combined except for one Plant based dish.
the food was horrible and even after checking in before we went i have let them know about my wife being vegetarian and it her being 40th birthday celebration. They didnt do anything to accommodate her Veg needs let alone doing special for the occasion. Let me put it that way that they did not know how to make grilled cheese. They gave us 2 piece of toast with a slice of cheese .
Our butler who was present with us for 4 of 5 days was very arrogant and didnt fulfill any of our request nor would make reservations for us for any of the rest while we were there. 3 our of the 5 nights we had to eat out in the town it was such bad situation. Getting food at Sandals was itself a problem
The rooms and other area as you would see are really dated and old. The toilet flush are not strong and work properly, the sink was clogging up and the towel hanger near the sink were coming of the wall. The room TV entertainment was horrible and not working at all. Box TV like quality. They keep saying they are renovating and working on making it better but i did not see any renovations.