Forfaits vacances – Hutchinson Island

Chambre propre, hôtel très bien situé avec une belle promenade le long de la rivière. Personnel top et très réactif. Notre problème de nuisance de la chambre voisine à 3h du matin a été réglé très rapidement par la sécurité de l’hôtel. Je recommande!

First-Class Prices, Third-Class Service The property is attractive and clearly markets and prices itself as a high-end hotel, but the service falls well short. The main problem was not simply that things went wrong, but the indifference when they did: almost no apologies, little sense of ownership, and nobody once asked how my stay was. At check-in, with only one person on reception, I waited around 15 minutes while a complicated multi-room booking was handled amid loud confusion. On departure day I was locked out of my room at 10.00 a.m., despite an 11.00 a.m. check-out. Reception could not fix the key, had to send someone with a master key, and offered no apology. At the bar, staff were often more focused on conversations than service. On two occasions, a bartender stopped making my cocktail for around 30 seconds to continue chatting, then seemed to lose track of what they were doing. Poolside service was equally indifferent. A few minutes before 7.00 p.m. I was simply told that last orders had gone, with no attempt to help. The pool area was chaotic, with children taking over loungers and using cushions to build play castles, while dirty plates, half-eaten food, glasses and wet towels were left around. Finally, the valet took my keys while I collected luggage, then disappeared; nobody knew where they were, causing another 15-minute delay. Hotel Bardo looks and charges like a luxury hotel, but the staff do not seem to understand what high-level service means.

The property was situated close to historical district, restaurants. All walking distance . Parking on site. Spacious , very clean apartment. 3 large bedrooms, good size , modern bathrooms. Large living room open to the dining and kitchen. Strongly recommend if visiting Savannah.

Très bien