Title: Park Royal Beach Cancun - All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=571410&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Park Royal Beach Cancun - All Inclusive On private beach with 2 outdoor pools, near La Isla Shopping Mall ## Photo gallery for Park Royal Beach Cancun - All Inclusive ![Outdoor banquet area - Park Royal Beach Cancun - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/2fe0e7ae.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/d63b0efa-4645-4e15-a2e7-1fdf215cdc0b-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Deluxe King | View from room - Park Royal Beach Cancun - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/f891e7c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Suite with Terrace Ocean Front - Park Royal Beach Cancun - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/0b3b4667.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools, pool umbrellas, sun loungers - Park Royal Beach Cancun - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/bf62e75f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A short walk from La Isla Shopping Mall, Park Royal Beach Cancun - All Inclusive provides a free breakfast buffet, 2 poolside bars, and a swim-up bar. With a private beach, beach massages, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a hot stone massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Yoga classes and fitness classes are offered at the gym; other things to do include volleyball. Free in-room WiFi is available to all guests, along with a terrace and shopping on site. ## Reviews 7.4 Good ## Popular amenities - Pool - Breakfast included - All-inclusive - Spa - Parking included ## Room options ### Check availability for these dates Tonight [Dec. 31 - Jan. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=571410&PinnedHotelID=571410&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=571410&PinnedHotelID=571410&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 1 - Jan. 2](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=571410&PinnedHotelID=571410&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=571410&PinnedHotelID=571410&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=571410&PinnedHotelID=571410&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=571410&PinnedHotelID=571410&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=571410&PinnedHotelID=571410&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=571410&PinnedHotelID=571410&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Family Suite ![Family Suite](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/3930c492.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite 7.8 Good 27 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Free cribs/infant beds LED TV Sofa bed Separate bedroom Blackout drapes/curtains - 796 sq ft - 1 bedroom - Sleeps 6 - 2 Double Beds and 1 Double Sofa Bed ### View all photos for Deluxe Double ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/0d9e62ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double 7.8 Good 84 reviews ### Highlights Air conditioning LED TV Separate bedroom Blackout drapes/curtains Private bathroom Free bottled water Minibar Cable channels - 387 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Family Suite with Terrace ![Family Suite with Terrace](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/1472398c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite with Terrace 7.4 Good 19 reviews ### Highlights Balcony Separate dining area Separate sitting area Air conditioning Free cribs/infant beds LED TV Sofa bed 2 bedrooms - 1216 sq ft - 2 bedrooms - Lagoon view - Sleeps 6 - 2 Double Beds and 1 Double Sofa Bed ### View all photos for Deluxe King ![Deluxe King](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/c975dd59.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King 7.4 Good 3 reviews ### Highlights Air conditioning LED TV Blackout drapes/curtains Private bathroom Free bottled water Minibar Cable channels Iron/ironing board - 388 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Superior ![Deluxe Superior](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/5b116448.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Superior ### Highlights Air conditioning LED TV Blackout drapes/curtains Private bathroom Free bottled water Minibar Cable channels Iron/ironing board - 797 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Family Suite with Balcony ![Family Suite with Balcony](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/5c62989e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite with Balcony ### Highlights Balcony Air conditioning Free cribs/infant beds LED TV Separate bedroom Blackout drapes/curtains Private bathroom Free bottled water - 797 sq ft - 1 bedroom - Sleeps 6 - 2 Double Beds and 1 Double Sofa Bed ### View all photos for Honeymoon Room ![Honeymoon Room](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/7473da62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Room ### Highlights Air conditioning LED TV Blackout drapes/curtains Private bathroom Free bottled water Minibar Cable channels Iron/ironing board - 1216 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Family Suite with Terrace Ocean Front ![Family Suite with Terrace Ocean Front | View from room](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/1fd1b6e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite with Terrace Ocean Front ### Highlights Balcony Separate dining area Separate sitting area Air conditioning Free cribs/infant beds LED TV 2 bedrooms Blackout drapes/curtains - 1216 sq ft - 2 bedrooms - Sea view - Sleeps 6 - 2 Double Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Park-Royal-Beach-Cancun-All-Inclusive.h571410.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Park-Royal-Beach-Cancun-All-Inclusive.h571410.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.11176%2C-86.76144&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=m3CWWcSs32XycTA3FtjGvlPOHE8=) Cancun, QROO #### What's nearby - La Isla Shopping Mall \- 2 min walk \- 0.2 km - Isla Dorada \- 5 min walk \- 0.4 km - Cancun Interactive Aquarium \- 5 min walk \- 0.4 km - Hotel Zone Beaches \- 13 min walk \- 1.1 km - Marlin Beach \- 13 min walk \- 1.1 km #### Getting around - Cancun Intl. Airport (CUN) - 21 min drive #### Restaurants - ‪Park Royal Cancun - ‬1 min walk - ‪Starbucks - ‬3 min walk - ‪Andiamo - ‬1 min walk - ‪Los Chachalacos - ‬3 min walk - ‪Starbucks - ‬5 min walk ## About this property ### Park Royal Beach Cancun - All Inclusive All-inclusive hotel near La Isla Shopping Mall A free breakfast buffet, 2 poolside bars, and a swim-up bar are just a few of the amenities provided at Park Royal Beach Cancun - All Inclusive. With a private beach, beach massages, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a hot stone massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Yoga classes and fitness classes are offered at the gym; other things to do include volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site. Additional perks include: - 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas - Free self parking - A porter/bellhop, a banquet hall, and a 24-hour front desk - Tour/ticket assistance, a water dispenser, and smoke-free premises - Guest reviews speak highly of the beach locale and helpful staff Room features All 155 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch LED TVs with cable channels - Highchairs, daily housekeeping, and desks ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and select beverages included ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Land activities Soccer Volleyball ### Lessons/classes/games Dancing Yoga ### Entertainment Theme parties ### Other inclusions Transportation to offsite activities ## Similar properties ![On the beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/19ea30a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cancun Bay All Inclusive Hotel Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,306 reviews CA $225 CA $287 total includes taxes & fees Jan 29 - Jan 30, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/30000/21600/21544/a733aa75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental Tucancún All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 7.6 Good 1,348 reviews CA $312 CA $384 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=21544&PinnedHotelID=21544&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun loungers, beach towels](https://images.trvl-media.com/lodging/2000000/1750000/1745600/1745565/w3840h2558x0y3-a707ffb8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Oasis Palm - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 6.8 1,006 reviews CA $351 CA $442 total includes taxes & fees Jan 3 - Jan 4, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=1745565&PinnedHotelID=1745565&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Studio Suite, Hot Tub, Ocean View](https://images.trvl-media.com/lodging/1000000/200000/197400/197382/299b708d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental Costa Cancún All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 2,572 reviews CA $297 CA $366 total includes taxes & fees Jan 28 - Jan 29, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=197382&PinnedHotelID=197382&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/20000/13700/13655/752f0c8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Solaris Cancun - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 7.8 Good 1,455 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=13655&PinnedHotelID=13655&HadPinnedHotel=true®ionId=-1&adults=2) ![Arcade](https://images.trvl-media.com/lodging/1000000/890000/888300/888269/0dc44130.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Flamingo Cancun - All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 7.0 Good 1,169 reviews CA $289 CA $376 total includes taxes & fees Jan 26 - Jan 27, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=888269&PinnedHotelID=888269&HadPinnedHotel=true®ionId=-1&adults=2) ![13 restaurants, breakfast, lunch, dinner served; 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Check-in end time: midnight Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.58 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available This property uses wind energy Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Cancun Park Royal Park Royal All Inclusive Park Royal Cancun Park Royal Cancun All Inclusive Caribe Park Royal Grand Cancun Grand Park Royal Cancun Caribe Hotel Cancun Park Royal Beach Resort Cancún All Inclusive Cancun Park Royal Beach Resort Cancún All Inclusive Park Royal Beach Cancún All Inclusive Cancun Park Royal Beach Cancún All Inclusive Park Royal Cancun Inclusive Park Royal Cancun All Inclusive Park Royal Cancun - All Inclusive Cancun Park Royal Beach Resort Cancún All Inclusive Park Royal Cancun - All Inclusive All-inclusive property Park Royal Cancun - All Inclusive All-inclusive property Cancun ## Frequently asked questions ### Does Park Royal Beach Cancun - All Inclusive have a pool? ### How much does it cost to stay at Park Royal Beach Cancun - All Inclusive? ### Is Park Royal Beach Cancun - All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Park Royal Beach Cancun - All Inclusive? ### What time is check-out at Park Royal Beach Cancun - All Inclusive? ### Are there all-inclusive benefits at Park Royal Beach Cancun - All Inclusive? ### Where is Park Royal Beach Cancun - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Park Royal Beach Cancun - All Inclusive Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 10 Location ### 7.8 Staff & service ### 7.8 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 349 8 - Good 261 6 - Okay 175 4 - Poor 116 2 - Terrible 107 ## Reviews ### 8/10 Good #### Melissa Dec 4, 2025 Liked: Cleanliness, property conditions & facilities Clean room, nice staff , pool was clean ![](https://a.travel-assets.com/ugc/hotel-reviews/668ea5c9-3e4a-442a-9af4-8e486cabd34e-1764884532777.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Melissa Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Evelyn Nov 27, 2025 Liked: Amenities, property conditions & facilities The staff was the heart of the resort! ##### Evelyn Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### MAYRA Daniela REYES Dec 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the place. The staff are the best! Many food options. The beach is beautiful. I would definitely stay again. ##### MAYRA Daniela REYES Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Ayman Dec 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff ##### Ayman Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Inna Nov 4, 2025 Liked: Cleanliness, property conditions & facilities Easy check in, friendly staff ##### Inna Stayed 1 night in Nov 2025 ### 8/10 Good #### Norihide Dec 28, 2025 good ##### Norihide Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Waldemar Dec 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything good ##### Waldemar Stayed 10 nights in Nov 2025 ### 8/10 Good #### Alejandro Dec 13, 2025 Liked: Cleanliness, amenities Freindly staff. Clean rooms. It just seems like the place needed an update. It looked a little dated ##### Alejandro Stayed 4 nights in Dec 2025 ### 8/10 Good #### Renata Souto Dec 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great experience overall, very clean and conveniently located across from Las Isla Mall. The family room was our favorite thing (2 bathrooms). Food was good, but could have better snack options. The process to book thematic restaurants was a letdown, the current process is to line up daily for over an hour, no thanks. Entertainment was fair, no theater for night shows. I rate it as a good experience for a regular family vacation, nothing fancy but worth the price you pay. Staff was very friendly and ready to assist with anything! ##### Renata Souto Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Victor Oct 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Yes, very satisfied and very good hotel ##### Victor Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Clara Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ##### Clara Stayed 3 nights in Oct 2025 ### 8/10 Good #### Jnana Nov 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Food option could have been better ##### Jnana Stayed 4 nights in Nov 2025 ### 2/10 Terrible #### kelly Nov 29, 2025 Disliked: Cleanliness, staff & service, amenities Beds are hard horrible hard ,horrible customer service at check in. All night construction on rooms , food isnt good never will be back ##### kelly Stayed 8 nights in Nov 2025 ### 4/10 Poor #### Robin Robert Oct 15, 2025 Liked: Cleanliness, property conditions & facilities They need smart tvs everything else was cool beach was nice ##### Robin Robert Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Angela Sep 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very helpful, kudos to Juan Carlos, excellent service. The food was great ##### Angela Stayed 7 nights in Sep 2025 ### 8/10 Good #### Claudia Aug 26, 2025 Liked: Cleanliness, staff & service, amenities Enjoyed the amenities, the availability of food throughout the day, and the welcoming staff. ##### Claudia Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Amie fe Aug 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities convenient to the beach & mall ![](https://a.travel-assets.com/ugc/hotel-reviews/a54553dc-b75f-4ce3-8fa0-a0f39edd92ba-1755637266669.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Amie fe Stayed 6 nights in Apr 2025 ### 4/10 Poor #### Deborah Nov 20, 2025 If you are a youthful adult looking to have a good time, night life etc don’t come here. This is a family friendly hotel with activities mainly for kids. Pros location of this hotel was excellent the beach plus it’s right across from this huge luxury mall that has everything you can think off plus fine dining beautiful restaurants. Cons - the food is not the best this is all inclusive and I never eat at the property all three nights I went across to the restaurants to eat during the day we had excursions where we had our lunch. I was looking forward to leaving the hotel every day for activities. - this is for families, if that’s your vibe go ahead. - - ##### Deborah Stayed 3 nights in Nov 2025 ### 2/10 Terrible #### Lisandro salazar Nov 29, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Check in took 1 hour and half horrible service , my room was switched that was booked 7 months in advance thy said because of rain damaged but members have 1st priority, the rooms beds are horrendous extremely hard , the food was a hit or miss, over all worse hotel i have ever stayed in cancun do not go based off the pictures advertised , i guess its a cheap hotel you get what you pay for ##### Lisandro salazar Stayed 8 nights in Nov 2025 ### 10/10 Excellent #### Diana Idaly Jun 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities perfect getaway , staff was so nice, food was amazing, so much nature . ##### Diana Idaly Stayed 3 nights in May 2025 ### 8/10 Good #### Jesus Gonzalez Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great suites ##### Jesus Gonzalez Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Bianca Sep 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean ##### Bianca Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Mary Jul 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Food was good, staff was helpful and friendly. ![](https://a.travel-assets.com/ugc/hotel-reviews/42f3911f-b3cb-4899-9e57-adc8f8413931-1752343224019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/66393373-ff54-42d1-9bd2-1a3db37920be-1752343223597.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/baf8c7e9-056c-4a00-b20c-c7014e205d31-1752343223551.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mary Stayed 4 nights in Jul 2025 ### 6/10 Okay #### Sandra Sep 28, 2025 Disliked: Staff & service, amenities Rooms were comfortable but it is hell to just be able to get water!!! 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