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Occidental Tucancún All Inclusive

3.5 star property
Travelers enjoy tropical refreshment at swim-up bars or find relaxation with oceanside spa treatments at this all-inclusive beachfront resort

Choose dates to view prices

Occidental Tucancún All Inclusive is on a pristine beach with crystal-clear waters. Enjoy sunshine at three poolside bars, rejuvenating spa treatments, or sample Mexican cuisine at four on-site restaurants. The beachfront location and helpful staff earn high marks.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Free rollaway/extra beds

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.96 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Occidental Tucancún All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Occidental Tucancún All Inclusive?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Occidental Tucancún All Inclusive on May 31, 2026 start from CA $192, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental Tucancún All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Occidental Tucancún All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Occidental Tucancún All Inclusive?

Check-out is at 11 AM.

Are there all-inclusive benefits at Occidental Tucancún All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions).

Where is Occidental Tucancún All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within a 5-minute walk of Luxury Avenue Shopping Mall and Marlin Beach. La Isla Shopping Mall and Aquaworld are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.2

Cleanliness

7.6

Amenities

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 514 out of 1339 reviews
Rating 8 - Good. 334 out of 1339 reviews
Rating 6 - Okay. 265 out of 1339 reviews
Rating 4 - Poor. 119 out of 1339 reviews
Rating 2 - Terrible. 107 out of 1339 reviews

Reviews

Verified

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant view, enjoyable beach and pools
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

florenc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very godd,the place was nice and friendly
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Concettina

Beautiful ocean view clean but a little on the old side and food okay could be better staff amazing
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

julie ann sanditso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and accommodating.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Laura Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our group of 10 really enjoyed the food and drinks. The amount of choices were fewer than some of my past resort experiences but the resort size was as well. Pools were not overly crowded. Adult pool was good. Would be better if they allowed music and would have more than one man behind the bar
Adult pool area
Drinks
Sunrise
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Iris

Liked: Cleanliness, staff & service, amenities
The ocean was visible from our room
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities
Hotel was excellent, clean room, staff was nice, and beach was amazing. Food was average at best.
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

michelle

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Check in was terrible very very long wait front desk staff not helpful . They were working outside our room using jackhammers very noisy! The food was okay and the food and entertainment staff were nice Clean place just older Great pools and beautiful beaches good location close to La isla and easy to get around
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Porter

Liked: Cleanliness, staff & service, amenities
Clean hotel. One of our rooms had black mould in the Bathroom. it was good for the price we paid but definitely had some issues. Bartenders where great. food was good for the price. Al a carts weren't the best. Don't eat the lasagna at the Italian ala cart lol. other than the mould super clean. Great restaurants in the area.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Janette Van

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was amazing! The staff was always helpful and very present and available! Would recommend highly!
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Jessy

Liked: Cleanliness, staff & service, property conditions & facilities
Thee best staff!! i loved Jose and Arturo so sweet and took great care of me. I went solo and felt so safe
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked Expedia to get me a room with 2 beds as I was taking my son, they sent my request to Occidental Tucancun and they got me an ocean view room with a balcony it was great!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Emad

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, food and amenities
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Stanley

Liked: Staff & service
Disliked: Amenities
Occidental was just okay. The staff gets the highest rating. They seemed to be understaffed but the staff worked very hard and were friendly. You have to wait in line for a couple minutes to get into the buffet. The buffet was pretty basically and the same for the four days we were there. You have to wait until 11 a.m for the bars to open. the entertainment by the main pool was good
Stayed 3 nights in Apr 2026
Verified

4/10 Poor

Liisa Rose Marie

Liked: Cleanliness
Food was terrible. There were limited activities on the resort. Rooms were clean. Not enough staff to serve at pool bars.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Marcelo F

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and room were very good, great indeed. We missed the hotel having a sauna and a rec room Snack bar had old food many times Lunch and diner had some old food some times as well No fruits for dessert on diner No jelly nor warm milk for breakfast Poor, very poor bread options on breakfast while you offer a lot of options on diner and lunch, this just does not make sense We had a horrible experience at the italian restaurant, terrible service I hope you improve because I would certainly stay there again
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Chance Eric

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and room was spotless.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Gwenna

Liked: Cleanliness, amenities, property conditions & facilities
The room was good, staff was very kind, lots of food and drinks. Beautiful location on the beach.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Gian Carlo

Liked: Cleanliness, amenities, property conditions & facilities
great staff-provide great customer service from bartender to housekeeper. Nice beach front location though buffet food and restaurants are mediocre.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Andrzej

Liked: Cleanliness, property conditions & facilities
Staff,clean room.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Hanady

Liked: Cleanliness, amenities, property conditions & facilities
Amazing and friendly staff (Jose, Ismael, Gonzalo, Luis, laura, and Antonio). The room was always clean. The beach is stunning
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Sherwin

Liked: Cleanliness, property conditions & facilities
Very friendly staff. Especially Antonio at the swim up bar. Great views of the beach, multiple pools, clean rooms. the food was hit or miss. Some of it was good, some of it was ehh
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Caroline

Liked: Amenities
This was a perfect location for a quick family getaway. Great value and met our expectations. Our room and parts of the hotel could use some renovations, but it was clean and comfortable. There was always plenty of food with a decent variety of options - nothing too fancy, but good and plenty of it.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Michelle

Liked: Cleanliness
The rooms were in okay condition, they were outdated and the a/c was pretty noisy . The staff were very accommodating for the most part, except for the breakfast staff , a few of them were rude for no absolute reason. The amenities were okay, but the views were very beautiful! The beach is beautiful, and the pool staff were nice and accommodating, along with the bartenders .
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Erna

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a ice hotel beach front. Comfortable beds . Room is clean. The only negative i can say is the food from breakfast to dinner not as good as the occidental cancun one. But their seafood resto is the best.
Stayed 3 nights in Jan 2026