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Hotel Isla Zamna
3.0 star property

Comfortable waterfront hotel, walk to Isla Mujeres Ferry Terminal

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June 2024

Hotel Isla Zamna

Photo gallery for Hotel Isla Zamna

Terrace/patio
Standard Double Room, 1 Queen Bed with Balcony | View from room
Front of property
Standard Quadruple Room, 2 Double Beds
In-room safe, individually furnished, desk, iron/ironing board

Overview of Hotel Isla Zamna

Reviews
6.4

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • BarBarBar
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk

Check out the area

Map
Av Francisco I Madero manzana 4 lote 10, Isla Mujeres, QROO, 77400
  • Popular LocationMiguel Hidalgo1 min walk
  • Popular LocationTerminal Marítima Isla Mujeres4 min walk
  • Popular LocationNorth Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)114 min drive
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Room options

Standard Double Room, 1 Queen Bed with Balcony

Highlights

Balcony
Individually furnished
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
Cable channels
  • 151 sq ft
  • Sleeps 2
  • 1 Twin Bed

Standard Double Room, 1 King Bed, Balcony, City View

Highlights

Balcony
Individually furnished
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
Cable channels
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Quadruple Room, 2 Double Beds

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
  • 151 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Double Room, 1 Queen Bed

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

About the area

Isla Mujeres

Hotel Isla Zamna is located in Centro - Supmza 001, a neighborhood in Isla Mujeres, and is in a shopping district and on the waterfront. Isla Mujeres Ferry Terminal and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Cancun Mall. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Enjoy the great outdoors with hiking/biking trails and ziplining, or hop on a moped rental nearby and explore all the area has to offer.

What's nearby

  • Miguel Hidalgo - 1 min walk
  • Terminal Marítima Isla Mujeres - 4 min walk
  • North Beach - 7 min walk
  • Cocal Beach - 9 min walk
  • Dolphin Discovery - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive

Restaurants

  • Los Mariscos de Humo - 1 min walk
  • El Patio - 2 min walk
  • Aroma Isla - 1 min walk
  • Rolandi's - 1 min walk
  • Los Tacos de Humo - 1 min walk

About this property

Hotel Isla Zamna

Hotel located in Centro - Supmza 001
Close to Isla Mujeres Ferry Terminal and North Beach, Hotel Isla Zamna provides a terrace, a bar, and more. Guests can connect to free in-room WiFi.
Other perks include:
  • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and tour/ticket assistance
  • A front-desk safe, smoke-free premises, and concierge services
  • A 24-hour front desk
Room features
All guestrooms are individually furnished, and include comforts such as air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Ceiling fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge

Family friendly

  • Babysitting (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1450.00 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Hotel Isla Zamna Isla Mujeres
Isla Zamna Isla Mujeres
Isla Zamna
Hotel Isla Zamna Hotel
Hotel Isla Zamna Isla Mujeres
Hotel Isla Zamna Hotel Isla Mujeres

Frequently asked questions

Is Hotel Isla Zamna pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Isla Zamna?

This hotel doesn't offer parking.

What time is check-in at Hotel Isla Zamna?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at Hotel Isla Zamna?

Check-out is at noon.

Does Hotel Isla Zamna provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1450.00 per person applies.

Where is Hotel Isla Zamna located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach is 0.4 mi (0.6 km) away.

Hotel Isla Zamna Reviews

Reviews

6.4
Rating 10 - Excellent. 3 out of 34 reviews" "
Rating 8 - Good. 10 out of 34 reviews" "
Rating 6 - Okay. 12 out of 34 reviews" "
Rating 4 - Poor. 8 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

4.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Safe didn't work - no fridge in room - that was the biggest issue - been visiting Isla for 12 years now, this is the first hotel I remember with no fridge. Staff friendly. Great location.....would have been good to
Stayed 2 nights in Feb 2019

4/10 Poor

RZ, Houston Texas USA

Liked: Staff & service
Disliked: Cleanliness
The first room was small, television did not work and has roaches. The second room the television did not work.
Stayed 4 nights in Mar 2019

6/10 Okay

Holly

Liked: Cleanliness, staff & service
The room was very, very small. Small bedside tables but no electrical outlets nearby for charging phones. Small closet. No table/desk or chair in the room. Large curtained window looking out in to the hallway. Small window on opposite wall that you could not see out of because of how high it was placed. Room was clean. We only stayed 2 nights. Came back after a long day at the beach looking forward to cleaning up before dinner only to find there was no water and no estimated time of repair. I was back on a few hours later when we returned. This is an ok place for a very short stay. Compared to other places we've stayed on Isla at this price this hotel is not a great value fo price.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pros: excellent location, 5 minute walk from the ferry terminal, 10 minute walk to Playa Norte. Staff was nice. Wifi worked well. There’s a 24hr taco joint, La Cochi-loka next door. Tacos were amazing! Now, the cons: room was small, towels were run down with holes, no hot water for the shower, room had a mildew odor. Coffee service consisted of instant coffee with powdered creamer. Water kettle didn’t work so I had to microwave the water but then I noticed ants in the water kettle. Photos from hotel website are not accurate to reality. Hotel is more run down than is depicted in the photos.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room did not have the extra blanket as I requested instead it had a small less than than twin size blanket. The room did not have any toliet paper nor the remote for the A/C which is the only way to turn it on. The toilet first time flushing it over flowed. No hot water. The manager the next morning had a problem with us because we had a friend come up to room. When I addressed the issues with her on the above said she just stared and stated that they do not have any extra blankets and see cannot help that her staff could not find the remote that was to be given at check-in.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall the staff are really helpful and nice. There were some issues with the room. My safe didn't work in that it was locked shut from a previous user, and the staff couldn't open it. At times the safe's low battery alarm would chirp, which was distracting, but this wasn't continuous. Again the staff couldn't disable the alarm since it was locked shut. Housekeeping was sub-par. There were pillows without pillowcases and the comforter had visible brown stains. Sometimes I wasn't given new towels even though I put my used ones on the floor after a few uses. I was only given water on the first day. In the end, I had to take a few trips to the front desk to get fresh towels, new water bottles, etc., which was no big deal. On one night a group of boisterous guests returned at 1:30 am. They proceeded to have a loud conversation in the hallway for approx 30 min, which echoed throughout the entire hotel. I would have thought that the staff member at the front desk would have asked them to lower their voices, but this did not happen.
Stayed 4 nights in Feb 2019

6/10 Okay

Fiona

Liked: Cleanliness, staff & service
The hotel is located very centrally and close to the ferry terminal, so getting to the beach, shops, restaurants and bars was very easy and convenient. The room was clean but the furniture on the balcony could be replaced as one of the chairs was falling apart. The staff were friendly and welcoming. The negatives were that it is next to a late-night taco shop so at 4-5am the noise emanating from next door by late-night revellers kept me awake. Also, the shower drain was blocked so it flooded the bathroom and the bedroom partly, which wasn't great.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 2 nights in Jan 2019