The service is terrible they are quick to ask for the resort fee, they wont give any type of proof , they take the cash and put it away. staff at the buffet are rude , i saw the way they would speak to people who didnt speak spanish and i felt bad , the food is very old hard , an example the sausage was so hard my sons gums bled he never thoughtit would be hard like that . They offer a pirate boat ride, they said was included in our stay and we went they said we had to pay for a dinner pass, my key kept getting blocked 5-7 times during my stay of 6 days i had to go to the reception to get it active again spoke with manager Adriana Sosa she couldnt help me . That same day my key wasnt working 2 times , i went to her again she didnt know why . Then i went again and they told me my reservation was done incorrectly that my check out was a day before, i showed them my reservation and it was till the next day. They changed it .
The only good thing was the pizza., And the pool.