- Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2020
Photo gallery
Guest reviews
Good
998 reviews
Guests rated this property 4.0/5 for cleanliness.
Popular amenities
Pool
Parking included
All-inclusive
Air conditioning
Spa
Restaurant
Cleaning and safety practices
Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays
Map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO
Explore the area
Langosta Beach12 min walk
Turtle Beach2 min drive
Tortuga Beach7 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)33 min drive
Choose dates to view prices
Sunset Room, Up to 2 kids eat and stay free
Photos of Sunset Room, Up to 2 kids eat and stay free
Sunset Room, Up to 2 kids eat and stay free
More detailsRoom amenities
- 355 sq ft
- Water view
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
33 square metres m2 room with lagoon and water views
Internet – WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – 24-hour room service and minibar
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower and rainfall showerhead
Practical – Desk, in-room safe (surcharge) and phone
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Family Suite (Up to 2 kids eat and stay free)
Photos of Family Suite (Up to 2 kids eat and stay free)
Family Suite (Up to 2 kids eat and stay free)
More detailsRoom amenities
- 355 sq ft
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
33 square metres m2
Internet – WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – 24-hour room service and minibar
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, bathrobes and a shower with a rainfall showerhead
Practical – Safe, phone and access to in-room childcare
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Standard Non Refundable Room, Up to 2 kids eat and stay free
Photos of Standard Non Refundable Room, Up to 2 kids eat and stay free
Standard Non Refundable Room, Up to 2 kids eat and stay free
4/5 guest room ratingMore detailsRoom amenities
- 355 sq ft
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
33 square metres m2
Internet – WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – 24-hour room service and minibar
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower and rainfall showerhead
Practical – Safe, phone and access to in-room childcare
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Junior Suite
Photos of Junior Suite
Junior Suite
More detailsRoom amenities
- 355 sq ft
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed
33 square metres m2
Layout – bedrooms
Internet – WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – 24-hour room service and minibar
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, bathrobes and a shower with a rainfall showerhead
Practical – Safe, phone and access to in-room childcare
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Ocean View Room, Up to 2 kids eat and stay free
Photos of Ocean View Room, Up to 2 kids eat and stay free
Ocean View Room, Up to 2 kids eat and stay free
4.1/5 guest room ratingMore detailsRoom amenities
- 355 sq ft
- Partial ocean view
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
33 square metres m2 room with partial ocean views
Internet – WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – 24-hour room service and minibar
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower and rainfall showerhead
Practical – Safe, phone and access to in-room childcare
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Standard Room, Up to 2 kids eat and stay free
Photos of Standard Room, Up to 2 kids eat and stay free
Standard Room, Up to 2 kids eat and stay free
3.6/5 guest room ratingMore detailsRoom amenities
- 355 sq ft
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
33 square metres m2
Internet – WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – 24-hour room service
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower and rainfall showerhead
Practical – Safe, phone and access to in-room childcare
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
About this area
Cancun
Located on the beach, Grand Oasis Palm All Inclusive is in Cancun's Zona Hotelera neighbourhood. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Langosta Beach. Travelling with kids? Don't miss Cancun Interactive Aquarium and Aquaworld. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.
Visit our Cancun travel guideWhat's nearby
- Langosta Beach - 12 min walk
- Turtle Beach - 2 min drive
- Puerto Cancun Marina Town Center - 4 min drive
- Tortuga Beach - 7 min drive
- Cancun Golf Club at Pok Ta Pok - 7 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 33 min drive
Restaurants
- The White Box — 1 min walk
- Careyes — 1 min walk
Questions about this property?Find answers
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Water activities
Kayaking
Land activities
Football
Lessons/classes/games
Aerobics
Cooking
Dancing
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: WiFi (USD 10 per night)
- Available in some public areas: WiFi (USD 10 per 24-hour period)
Parking and public transport
- Free self parking
Food and drink
- All buffet and à la carte meals, snacks and beverages included
- 10 restaurants and 1 coffee shop/cafe
- 7 bars/lounges, 1 beach bar and 1 swim-up bar
- 24-hour room service
- Coffee/tea in a common area
Things to do
- Arcade/game room
- Children's pool
- Full-service spa
- Motorised watercraft
- Outdoor pool
- Outdoor tennis court
- Playground
- Racquetball/squash
- Shopping
- Volleyball
Family friendly
- Arcade/game room
- Babysitting/childcare (surcharge)
- Children's pool
- Dry-cleaning service
- Free children's club
- Free supervised childcare/activities
- In-room childcare (surcharge)
- Laundry facilities
- Outdoor pool
- Playground
- Snack bar/deli
Conveniences
- Ballroom
- Lift
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Laundry facilities
- Multilingual staff
- Porter
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Business centre
- Meeting rooms
- Conference space
Outdoors
- Beach loungers
- Beachfront location
- Marina on site
- Pool sunloungers
- Pool umbrellas
- Terrace
Spa
- 6 treatment rooms
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Manicures and pedicures
- Massage/treatment rooms
- Spa open daily
More
- Beach towels
- Smoke-free property
Room amenities
Bedroom
- Climate control (air conditioning)
- Blackout drapes/curtains
- Linens
Bathroom
- Free toiletries
- Hairdryer
- Rainfall showerhead
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels
Entertainment
- TV channels
- Flat-screen TV
More
- Iron/ironing board (on request)
- Phone
- Safe (surcharge)
Policies
Check-in
Check-in between 3:00 PM and midnight
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding
Cots (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Spring Break deposit: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
- A tax is imposed by the city: USD 1.23 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for in-room wireless Internet: USD 10 per night (rates may vary)
- Fee for wireless Internet in public areas: USD 10 per 24-hour period (rates may vary)
- Late check-out is available for a fee (subject to availability, amount varies)
- In-room safe fee: USD 20 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm Cancun
Grand Oasis Palm
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Frequently asked questions
Guest reviews
4.0
Cleanliness
3.7
Service and Staff
3.5
Amenities
3.5
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and you could snorkel at the beach some days. The hotel took safety very seriously. The nationals who were staying there would not. They would constantly try to crowd the elevators without masks and didn’t care about social distancing In the least. In pools too. We ended up taking the stairs most days and found the resort had a second secluded pool. This made the vacation safe and low stress.
Stayed 4 nights in Jul 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shows love it 😍 . Food was great. Enjoy our stay
Stayed 6 nights in Mar 2020
This traveller didn’t leave comments with their review
Stayed 7 nights in Mar 2020
- Liked: Staff & service
- Disliked: Amenities
I liked the restaurants. Service can use some help. However, just waiting for your room can be a pain. They would not give us our keys 30 minutes before check in. They told us come back at 3 and we need, we didn’t get our rooms until four. They need scanners or a photocopier in the lobby so they don’t have to disappear for 20 minutes making a freaking copy. Lobby was hot and my wife was about to loose it since we have a one year old. In addition the two rooms we stayed at had leaks. Probably would not go back to this place even though the food wa great!
Stayed 5 nights in Mar 2020
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