Iturup Etorofu Cheap Vacations

Terrible service at valet. Valet was rude and not helpful. We chose to self park because of the awful experience with this valet. Mediocre service at check in. Not friendly. Didn’t properly activate one of our key cards.

Solid place to stay for a solid rate compared to others. Clean and well very helpful staff. Definitely an option to keep open if you’re visiting Vegas.

The view was gorgeous at night with all the lights. We loved it! ~ Always Grateful. ~

Nice large clean room for a great price!

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Clean roo

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Overall, our stay at the Palazzo was "ok", but there were several aspects of the experience that were disappointing. My biggest concern was the substantial incidental hold placed on our debit card at check-in. This was not explained to us at check-in. We stayed five nights, and the Palazzo placed a $750 hold ($150 per night) on our card. We don't charge purchases to our room, so having that amount of our available funds tied up for the duration of our stay was inconvenient. Ironically, we were forced to charge purchases to the room this trip since what little available funds we had left were for expenses outside the Palazzo. We also experienced a complete water outage for more than an hour during our stay. Unfortunately, this occurred while we were getting ready for a 2:00 p.m. show at the Sphere. I was in the middle of a shower when the water stopped and had to rinse the soap off using bottled water we happened to have in the room. While I understand unexpected issues can occur, this was a significant inconvenience, especially at a luxury resort.

The location was convenient to my destinations. The room was clean. The bed was comfortable. The bed frame sucked. He was a shin, buster!! There were no glasses in our room of our arrival. We called the front desk to request some. They said they would have some sent up. Somehow, they never made it, and the ice melted in the bucket.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Everything was ok, the only issue I had was the half shower door. Water spilled onto the floor every time I showered.

Solid place to stay for a solid rate compared to others. Clean and well very helpful staff. Definitely an option to keep open if you’re visiting Vegas.

Staff was helpful and friendly.!!