Extérieur

DoubleTree by Hilton Hotel & Suites Victoria – Avis

4 out of 5
DoubleTree by Hilton Hotel & Suites Victoria
777 Douglas Street, Victoria, BC

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 608 avis sur 1001." "
Note de 8 – Bien, d’après 267 avis sur 1001." "
Note de 6 – Acceptable, d’après 58 avis sur 1001." "
Note de 4 – Médiocre, d’après 37 avis sur 1001." "
Note de 2 – Terrible, d’après 31 avis sur 1001." "

9,2/10

Propreté

9,2/10

Service et personnel

8,4/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Karine

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Un gros merci! très bel hôtel, un bel accueil c'était la première fois et je vais y retourner dans cette chaine là !
Séjour de 1 nuit en septembre 2023
GSM a répondu le 21 sept. 2023
Thank you for the wonderful review!

10/10 – Excellent

Gaston

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Emplacement et le personnel Merci
Séjour de 3 nuits en septembre 2021

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bel hôtel, bien situé. Service impeccable!
Séjour de 2 nuits en octobre 2021

10/10 – Excellent

Denys

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Confort
Séjour de 2 nuits en septembre 2021

10/10 – Excellent

Celine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2021

10/10 – Excellent

Bianca

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Emplacement parfait
Hôtel parfaitement situé, à 2 pas de toutes les attractions. Nous n’avons pas eu besoin d’utiliser la voiture durant tout le séjour et pouvions facilement retourner à la chambre entre 2 visites. La chambre était parfaite et le lit très confortable.
Séjour de 2 nuits en août 2021

10/10 – Excellent

Yves

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Vacance en amoureux
Vraiment le meilleur hôtel que nous aillons eu( et nous sommes difficile!!) nous étions au 11 étages ! Magnifique vu!! Lit super confo!! Près de tout à la marche!!
Séjour de 2 nuits en juillet 2021

10/10 – Excellent

Danielle

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
fantastique
Un seul mot décrit notre séjour Superbe très haut de gamme fantastique wowwwww Jacques et Danielle
Séjour de 2 nuits en août 2020

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bien situé pour accéder rapidement à tous les lieux à visiter et le personnel est top. Les chambres sont spacieuses et la vue est super sur tout Victoria
Séjour de 3 nuits en août 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon choix !
Très bien situé, bon service à la clientèle et les chambre sont confortable et spacieuse, ainsi que tranquille, je recommande fortement. Et si vous comptez faire une excursion pour voir les baleines renseignez vous au comptoir vous pouvez avoir des rabais ; )
Séjour de 2 nuits en juillet 2019

10/10 – Excellent

Haley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff, clean and close to the harbor
Séjour de 2 nuits en mai 2024
GSM a répondu le 28 mai 2024
Thank you, Haley, for staying with us! We are glad that you liked the location of the hotel. Looking forward to seeing you again.

6/10 – Acceptable

Todd

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
no sauna , hot-tub or pool , totally useless T.V. choices... Basic cable??? How cheap , when the day is done or the weather is poor , T.V. does nothing for the paying customer.
Séjour de 2 nuits en mai 2024
Front Office Manger a répondu le 27 mai 2024
Thank you for sharing your feedback regarding your recent stay with us. We understand your disappointment concerning the sauna, hot tub, and pool. Our facilities do not include these amenities, and they are not listed in our booking channels.We also regret that the television channel selection did not meet your needs. We strive to provide a variety of entertainment options for our guests, and we apologize that our current selection fell short of your expectations. Your feedback regarding the basic cable options has been noted, and we will consider this as we evaluate our entertainment services for future improvements.We are sorry for any inconvenience caused by these issues. Your comfort and satisfaction are our top priorities, and we appreciate your input as it helps us to better serve our guests.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable and fulfilling stay.

10/10 – Excellent

Rabecca

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We didn't realize it was a holiday weekend, so everything in town was booked up when we planned our trip. We visit Victoria often, but we stick to our favorite spots and had never considered the Doubletree. I would absolutely go back! The location is close to everything, property is clean and quiet. We loved the suite layout, which had a ton of room for two of us and a fridge for leftovers from all our delicious meals. I have never had a bad meal in Victoria, the food is so good everywhere! The bar downstairs was amazing. Our friends happened to be staying in the hotel as well, and we met for drinks at the Humboldt. Outstanding, unique artisan cocktails. We went back for a second night. There are no NA selections on the menu, but they made one on request and it was fantastic. At least one high school band was in the hotel for the parade on Victoria Day, but we didn't hear any noise or disruption. The hotel is quiet, the bed was luxurious, and there is great lighting and a view of the Empress and beyond. Also, warm cookies at the front desk! Would happily stay here again!
Séjour de 3 nuits en mai 2024
GSM a répondu le 28 mai 2024
Hi Rebecca, we are ecstatic to hear your kind words. Reading your post-stay review is like a music to our ears. We are beyond happy to hear that you really enjoyed your stay. We look forward to seeing you again. Let us know if you are coming back and we will make it great again!

10/10 – Excellent

Patricia

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was so nice and accommodating and the rooms were very clean and comfortable we were able to walk to restaurants and stores and if we needed directions the staff were so helpful If I go back or someone needs to know were to stay I will tell them about the Hilton
Séjour de 4 nuits en mai 2024
GSM a répondu le 28 mai 2024
Hello Patricia, thank you for staying with us! We look forward to seeing you again!

8/10 – Bien

Maia, Belton

Points forts : Propreté
Séjour de 7 nuits en mai 2024
GSM a répondu le 28 mai 2024
Thank you for rating us! See you again next time!

10/10 – Excellent

Lori, Hastings

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Only option is valet parking at $30/night, but very convenient and quick to get car.
Séjour de 1 nuit en mai 2024
GSM a répondu le 23 mai 2024
Thank you for your kind words and hope to see you again soon!

10/10 – Excellent

Vaughn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and quiet.
Séjour de 1 nuit en mai 2024
GSM a répondu le 22 mai 2024
Thank you for your review! We're delighted to hear that you enjoyed the clean and quiet room. We look forward to welcoming you back soon!

8/10 – Bien

Shirley

Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Service was good, check in seamless. extra fee for my dog for extra deep cleaning was surprising. A grassy area for dogs nearby would be good, as well as outdoor garbage for droppings.
Séjour de 1 nuit en mai 2024
GSM a répondu le 22 mai 2024
Thank you for your feedback! We're glad to hear that you enjoyed our service and had a seamless check-in experience. We understand your concerns regarding the pet fee and appreciate your suggestions. The extra fee for pets helps us ensure that rooms are thoroughly cleaned and allergen-free for our next guests. We apologize if this was not clearly communicated at the time of booking. We're always looking to improve, and your idea of a nearby grassy area and outdoor garbage bins for pet waste is excellent. We'll certainly consider this for future enhancements.

8/10 – Bien

XUEMIN

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location is very convenient, close to popular areas!
Séjour de 3 nuits en mai 2024
GSM a répondu le 21 mai 2024
Thank you for your positive feedback and for taking the time to share your experience! We're delighted to hear that you found our location convenient and close to popular areas. We hope to welcome you back soon for another enjoyable stay.

6/10 – Acceptable

Danna

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Points faibles : Service et personnel
Staff unwilling to accommodate a one hour late checkout extension and extend courtesy to a family attending a funeral. Disappointed that left a bad taste for the stay and could have been handled very well.
Séjour de 2 nuits en mai 2024
GSM a répondu le 19 mai 2024
Thank you for sharing your feedback. We understand the importance of accommodating our guests especially during such sensitive times and we sincerely apologize for not being able to accommodate your particular request for later check-out. Our goal is to provide excellent service to all our guests, and we regret that we did not meet your expectations on this occasion. We will review our policies and procedures to ensure we can better assist guests in similar situations in the future. We hope you will consider giving us another chance to provide you with a more positive experience.

10/10 – Excellent

Lorraine

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The suite was lovely, Good view, construction next door wasn’t the best but not the hotels fault.. I did have a problem paying 30.00 a day for valet .. I would have preferred to park myself. Or pay $15 a day.. this was a huge negative.
Séjour de 3 nuits en mai 2024
GSM a répondu le 12 mai 2024
Thank you for your review, we value your feedback and hope to be able to welcome you back.

10/10 – Excellent

Rob

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
GSM a répondu le 12 mai 2024
Thanks!

8/10 – Bien

Shawn, Victoria

Points forts : Commodités
Nice clean rooms, close to everything downtown.
Séjour de 1 nuit en mai 2024
GSM a répondu le 9 mai 2024
Thanks for reviewing your stay with us. We appreciate your feedback and business.

10/10 – Excellent

Andrew

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great stay. Central location. You can walk anywhere. Rooms are very clean and quiet.
Séjour de 2 nuits en avril 2024
GSM a répondu le 5 mai 2024
Thanks so much for your wonderful review!

10/10 – Excellent

Sewak

Séjour de 2 nuits en avril 2024

4/10 – Médiocre

Mike

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 4 nuits en avril 2024
GSM a répondu le 2 mai 2024
Hello Mike! Thank you for taking the time to complete our survey regarding your recent stay. We noticed that we did not meet your expectations in some areas. We thank you again and hope to welcome you back to the DoubleTree by Hilton Hotel & Suites Victoria in the future.

10/10 – Excellent

Steven

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location. Close to everything: waterfront, shopping, restaurants and attractions..
Séjour de 2 nuits en avril 2024
GSM a répondu le 30 avr. 2024
Thanks for the great review! We are so pleased you enjoyed your stay.

10/10 – Excellent

Fiona

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location, clean quiet rooms and a warm cookie at check in. Great hotel will stay again.
Séjour de 1 nuit en avril 2024
GSM a répondu le 29 avr. 2024
Thanks so much for the amazing review! We will have your warm cookie waiting for you when you return!

10/10 – Excellent

Maureen

This lovely property is very well located within walking distance to all we wished to visit. The staff were amazingly helpful! We look forward to staying here our next visit.
Séjour de 4 nuits en avril 2024
GSM a répondu le 28 avr. 2024
Thank you for your kind words, we appreciate your review, and can't wait to welcome you back on your next visit.

10/10 – Excellent

Brennan

Séjour de 1 nuit en avril 2024
GSM a répondu le 18 mai 2024
Thank you for your awesome rating! Hope to see you again!

8/10 – Bien

Diana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lots of sirens and shouting and boisterous activity well after midnight
Séjour de 4 nuits en avril 2024
GSM a répondu le 28 avr. 2024
Thank you for staying with us, we appreciate your feedback. Unfortunately, our convenient downtown location does come with some noise and activity of the city which is out of our control. We hope it did not impact your experience too much.

8/10 – Bien

Florin

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good value
Séjour de 1 nuit en avril 2024
GSM a répondu le 28 avr. 2024
Thank you for reviewing your stay with us. We hope to welcome you back in the future.

8/10 – Bien

donna

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel is right downtown, close to the museum and parliament and lots of good restaurants. There is construction going on right next door. They were working there on Saturday but not too much noise other than hammers. I imagine that construction will be going on for a while, they are still working on the underground section and it looks like it will be big.
Séjour de 2 nuits en avril 2024
GSM a répondu le 28 avr. 2024
Thank you for reviewing your stay with us. We do hope to see you again soon!

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
GSM a répondu le 28 avr. 2024
Thanks for the great review!

8/10 – Bien

Hongtao

Séjour de 1 nuit en avril 2024
GSM a répondu le 14 mai 2024
Thank you for staying with us! See you next time!

10/10 – Excellent

Charlotte

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed here for a weekend visit to celebrate our mother's 80th birthday in Victoria. From check-in to check-out, everything was fabulous! The only complaint from any of the 4 of us in our room, was the lighting in the bathroom. Two of the four would/could not even attempt applying makeup prior to dinner, due to the dim bathroom lighting. Having said that, the bathroom 'space' was incredible for 4! Hotel security was fantastic and the valet parking was great. A little more space at the check-in/valet zone would have made things easier but we still managed okay. Quick & friendly check in (including warm cookies), hotel/room cleanliness, walkable location to everything downtown, onsite hotel restaurants (Starbucks) & pub were all top notch! Highly recommend staying here for family's, couples & singles!
Séjour de 2 nuits en avril 2024
GSM a répondu le 22 avr. 2024
Thank you so much for such a wonderful review! We hope to see you again soon.

2/10 – Terrible

Kevin

We were unable to stay
Séjour de 1 nuit en avril 2024
GSM a répondu le 22 avr. 2024
We are sorry your travel plans didn't work out and that you were unable to stay.

10/10 – Excellent

Mohammed

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel is in the middle of life downtown area, restaurants, walk and everything is around and in walking distance. We were not lucky as construction is in the next building, which let us to wake up early every day.
Séjour de 3 nuits en avril 2024
GSM a répondu le 19 avr. 2024
Thank you for reviewing your stay with us we appreciate your feedback, and we're pleased you enjoyed your stay.

8/10 – Bien

Connie G

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice property, just a little noisy being near a main road. Still, we had a very nice stay.
Séjour de 1 nuit en avril 2024
GSM a répondu le 19 avr. 2024
Thank you for staying with us. We appreciate your feedback.

8/10 – Bien

Ruth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The accessible shower/bathroom was fantastic. Not a lot of noise from other floors/rooms. Staff was extremely kind. There was construction nearby but it was not disturbing
Séjour de 1 nuit en avril 2024
GSM a répondu le 11 avr. 2024
Thank you for reviewing your stay with us and we hope to see you again in the future.

10/10 – Excellent

Jessica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely stay. Great walkable area and friendly staff.
Séjour de 2 nuits en février 2024
GSM a répondu le 11 avr. 2024
Thanks so much for the kind words. We are pleased to hear you enjoyed your stay and hope to see you again!

10/10 – Excellent

Caylee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great customer service and clean rooms. The Valet service was incredible.
Séjour de 4 nuits en mars 2024
GSM a répondu le 11 avr. 2024
We really appreciate your kind words about our team members, and we are thrilled you enjoyed all aspects of your stay with us.

10/10 – Excellent

Shamin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing negative to say about the Double Tree in Victoria BC. From the surprise warm cookies upon arrival to the clean, modern spacious room. Centrally located, walking distance to the inner harbour, shopping & lots of restaurants.
Séjour de 2 nuits en avril 2024
Surmeet Kaur a répondu le 8 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Aman

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pet friendly. Greeted by staff with dog treats for our golden retriever and cookies for us! Location was prime with a Starbucks in the hotel. Valet parking and services was phenomenal.
Séjour de 2 nuits en avril 2024
Surmeet Kaur a répondu le 8 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Helen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The reception staff where very helpful & nothing was too much trouble
Séjour de 2 nuits en mars 2024
Surmeet Kaur a répondu le 8 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Marcel, Edmonton

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay, Ray the valet was awesome!!!!
Séjour de 1 nuit en avril 2024
Surmeet Kaur a répondu le 8 avr. 2024
Thank you for choosing to stay with us. We appreciate your feedback, and we are delighted to hear that Ray provided excellent service during your visit. We look forward to welcoming you back again soon!

8/10 – Bien

Angeline

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Enjoyed our stay, the staff were amazing.
Séjour de 1 nuit en mars 2024
Surmeet Kaur a répondu le 8 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Gilbert

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent and they give you the best chocolate cookies
Séjour de 1 nuit en avril 2024
Surmeet Kaur a répondu le 8 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Paulina Isabel

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect
Séjour de 1 nuit en mars 2024
GSM a répondu le 2 avr. 2024
Wonderful to hear that! Thank you for staying with us!

10/10 – Excellent

Malthi

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good hotel and great location, easy to walk to many locations. Only thing to note is that Valet service for parking is not optional, you cannot park your car yourself. They charge you 30$ per night.
Séjour de 2 nuits en mars 2024
GSM a répondu le 2 avr. 2024
We are glad that you liked your stay with us! Our parking surfaces are suitable for Valet parking only at this time, but it is important to note that our parking fees are the lowest amongst the adjacent hotels in the inner harbor region.