Find Family Hotels in Upstate New York, NY from CA $142

"I was quite disappointed with my stay at this hotel, as several issues added up to a poor experience. First, the check-in process was frustrating. The front desk repeatedly assigned uncleaned rooms—not just to my family, but to at least three guests ahead of us as well. This suggests a lack of coordination and quality control. While the rooms themselves are spacious, there are many maintenance issues that shouldn’t be overlooked. For example, our room door wouldn’t close properly and could easily be pushed open, which is a serious security concern. In addition, one of the shower gel dispensers was broken and unusable. Housekeeping was also problematic. If you leave the “Do Not Disturb” sign on past 9 a.m., even if you remove it later, your room will not be serviced at all for the day. This policy was not clearly communicated and is quite inconvenient. Overall, these issues add up, and the hotel does not meet the standards I would expect from a 3-star property. "

"Staff was excellent, wi-fi was really bad, toilet kept running, someone came to repair it, but still wasn't working properly. "

"Yes"

"I got what i paid($78)!!!! I have a terrible experienced!!!! it says sound proofed but i heard every single foot steps and voice from the other rooms!!! The room was very dirty, sink was not draining properly which we informed the front desk but they didnt do anything!! Washrooms was very dirty the shower has even molds in it! im not happy with my stay! my kids didnt even sleep properly due to loud noises!! overall bad experienced! "

"The bar was closed (on a Friday evening) which was a disappointment. A staff member did get us 2 glasses of wine to have in our room. The pool area doors did not work with guest keys. Staff let us into the pool. The premises were very clean and well kept."

"Everything was perfect"

"GREAT for shuttle service. Only coffee in morning."

"The reception did not give us breakfast for early checkout despite of requests even for express meal , fruits"

"Excellent room and great location "