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Overview of Sheraton Niagara Falls

Photo gallery

Featured Image
Indoor pool
Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes

Sheraton Niagara Falls

4 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationSeneca Niagara Resort & Casino1 min walk
    Popular LocationNiagara Falls State Park11 min walk
    Popular LocationRainbow Bridge11 min walk
    AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)34 min drive

Choose dates to view prices

Suite, 1 King Bed, Non Smoking

5/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Suite, Non Smoking (Concierge level, 1 King or 2 Queen)

  • Sleeps 7
  • 1 King Bed OR 2 Queen Beds

Room, 1 King Bed, Non Smoking (Concierge level)

4.5/5 guest room rating
  • 311 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking

3.9/5 guest room rating
  • 622 sq ft
  • Sleeps 7
  • 1 Queen Bed

Room, 2 Queen Beds, Non Smoking

4.1/5 guest room rating
  • 311 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking (Concierge level)

4.2/5 guest room rating
  • 311 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking

5/5 guest room rating
  • Sleeps 7
  • 1 King Bed

Room, 1 King Bed, Non Smoking

4/5 guest room rating
  • 311 sq ft
  • Sleeps 3
  • 1 King Bed

About this area

Niagara Falls

Located in Niagara Falls, Sheraton Niagara Falls is in the city center and near a metro station. Shoppers can check out Fashion Outlets of Niagara Falls, while everyone can enjoy the natural beauty of Niagara Falls State Park and Niagara Gorge Trail. Don't miss out on a visit to Aquarium of Niagara. Relax and indulge in the area's winery tours and health/beauty spa, or seek out an adventure with hiking/biking trails nearby.
Visit our Niagara Falls travel guideOpens in a new window
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Map
Popular Location

What's nearby

  • Seneca Niagara Resort & Casino - 1 min walk
  • Observation Tower - 10 min walk
  • Niagara Falls State Park - 11 min walk
  • Rainbow Bridge - 11 min walk
  • Aquarium of Niagara - 12 min walk

Getting around

  • Niagara Falls Station - 3 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 34 min drive

Restaurants

  • Rainforest Cafe — 1 min walk
  • Starbucks Cafe — 1 min walk
  • Savor — 3 min walk
  • Western Door — 3 min walk
  • Zaika Indian Cuisine — 4 min walk

About this property

Sheraton Niagara Falls

4-star Niagara Falls hotel in Downtown Niagara Falls, walk to Seneca Niagara Resort & Casino
This smoke-free hotel features 3 restaurants, an indoor pool, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 391 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and TVs with cable channels. Pillowtop beds, coffee makers, and free local calls are among the other amenities available to guests.
Sheraton Niagara Falls offers 391 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Premium cable television is provided. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 3 restaurants and 1 coffee shop/café
  • 1 bar

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Shopping
  • Spa services

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Microwave
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference space (11153 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

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Niagara Falls
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Downtown Niagara Falls
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Guest rating 3.5+
Guest rating 3.5+
Hotel
Hotel
Air conditioned
Air conditioned
4 star
4 star
Pool
Pool
Family-friendly
Family-friendly

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from February 4 2021 to June 30 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Spa/Beauty services
The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Dogs only
Up to 40 lbs
Pets cannot be left unattended
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 10.75 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Children under 17 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the fitness facility or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Falls Niagara Falls NY Hotel
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Niagara Falls NY
Sheraton Falls Niagara Falls
Sheraton At The Falls Hotel Niagara Falls
Sheraton Niagara Falls Hotel
Sheraton at the Falls Niagara Falls NY
Sheraton at the Falls
Sheraton Niagara Falls Hotel
Sheraton Niagara Falls Niagara Falls
Sheraton Niagara Falls Hotel Niagara Falls

Frequently asked questions

Can I cancel my reservation for free at Sheraton Niagara Falls and receive a full refund?
Yes, Sheraton Niagara Falls offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Niagara Falls cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton Niagara Falls?
As of Apr 13, 2021, prices found for a 1-night stay for 2 adults at Sheraton Niagara Falls on Apr 18, 2021 start from CA $106, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sheraton Niagara Falls have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.
Is Sheraton Niagara Falls pet-friendly?
Yes, this hotel allows dogs with a maximum weight of up to 40 lbs per pet. There's a fee of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.
How much is parking at Sheraton Niagara Falls?
Self parking is available for USD 10.00 per night.
What time is check-in at Sheraton Niagara Falls?
Check-in is from 4 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Sheraton Niagara Falls?
Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).
Where is Sheraton Niagara Falls located?
Located in Downtown Niagara Falls, this hotel is within a 10-minute walk of Seneca Niagara Resort & Casino and Observation Tower. Niagara Falls State Park and Aquarium of Niagara are also within 15 minutes.

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 745 out of 1857 reviews
5 - Excellent 40%
Rating 4 - Good. 571 out of 1857 reviews
4 - Good 31%
Rating 3 - Okay. 256 out of 1857 reviews
3 - Okay 14%
Rating 2 - Poor. 161 out of 1857 reviews
2 - Poor 9%
Rating 1 - Terrible. 124 out of 1857 reviews
1 - Terrible 7%

4.0/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family and small children
Liked: Staff & service
Nothing special about the hotel. I thought this Sheraton will be better off or comparable than the ones I have lodged in before. The sofas and chairs in the room had stains on them.
Stayed 3 nights in Apr 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Just in a great location. It needs a breakfast space inside the hotel!
Stayed 1 night in Apr 2021

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We liked that we could walk to the falls. That is about it. I would never recommend this hotel. There is no insulation and you can hear everything, including just talking in the room beside you. There is NO breakfast (one reason we went here as we were led to believe it was brought to your room) Nope you have to figure that out for yourself. The hotel is dirty, windows dirty, the bathroom vanity looked like it had been cracked and looked like someone had caulked it. The garbages were tiny as I saw a review mentioned before we booked. They gave us 2 towels when I booked for 4 people......The pool was packed everytime we tried to go, leaving no social distancing therefore we didn't use. Again another reason we decided to book this hotel so we could use the pool. There are NO vending machines so if you want a soda you pay $3 at the cafe.....
Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Starbucks inside the hotel
Stayed 2 nights in Apr 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2020

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