My wife and I traveled to Niagara Falls for our honeymoon. Upon our arrival, we checked into a room on the 12th floor. We had paid for a corner room with a view of the falls, but the only view we saw was the top of a parking garage and the top of the casino. Then, I went to put some groceries in the mini fridge, but the refrigerator was not even close to 41 degrees. Later that night, my wife and I decided to hop in the jacuzzi tub -- something we'd been looking forward to for months. A jacuzzi overlooking the falls had a very romantic ring to it. We started filling up the tub only to find that the wooden corners of the tub were broken and kept falling off. Then, when we went to start the jets, I realized the button to turn the jets on and off was broken and stuck. After about 30 minutes, I managed to fix the jets myself. The next morning, we were woken up by the hotel staff who thought they were supposed to be installing a new television. However they were about 5 floors off on the room number. Exhausted from traveling and from being woken up abruptly, we went exploring in town. Niagara Falls as a resort town was incredibly disappointing. It was a run-down resort town with not much to offer besides the state park and view of the falls. When we got back to the hotel that evening, I went to use the vending machine to get a water and a Pepsi. The 10 floors in either direction were also out. The icing on the cake. Terrible place with no customer service etiquette.