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"Staff was the greatest"

"When I checked in aside from the check-in staffer, a nice young lady, there was a handyman/maintenance person beside her who was rude kept interjecting into my conversation with the young lady and he was definitely intoxicated, I could've gotten drunk off of his smell alone. This was extremely unprofessional and I was concerned for the young lady's safety as it was late in the evening. I left to a hockey game and came back and he was no longer in the lobby and there was no staff at the desk. Our room was fine, nothing special. The sofabed was uncomfortable and needed better bedding, also there children running back and forth till late. In the morning we went to get breakfast, options were great. Upon our return to the room to get our luggage I noticed that there was snow under the door and the floor was wet. We had not gone outside so it wasn't from us. I open the door amd there was a child with hands full of snow getting ready to throw it at our door again. There needs to be more monitoring of what is going on. I reported this to the front desk staff since the snow melted in to the rug area on the inside of our room. If you want a quiet place to stay I don't recommend this hotel."

"Older building, but amenities were better than expected. Breakfast was also better then expected."

"Hotel is beautiful and clean. We booked a spacious corner room with 2 queen beds for 2 adults, a teenager & pre-teen. We requested a roll away bed as well. Upon arriving we were told the room we booked was not available and that they would put us in a regular room with a king bed and pull out sofa bed. The concierge said that since we booked through a third party site our room was not guaranteed and that often these sites book rooms they don’t even have. With no options we took the room (we had just driven 9 hours) and requested the roll away bed. They said they hoped one was available, thankfully it was. We spent 2 nights in a small room with our daughters bed in front of the door to the room as there was no place else to put it. Cramped doesn't even describe it. Additionally, there was never anyone at the front desk, you had to just stand there and wait for them to come out from the back area. We experienced this when needed sheets and pillows for the pull out sofa and additional towels since the room was only stocked for 3 people as well as when we checked out. With regards to amenities we didn’t use them but noticed that their on site restaurant is only open Monday through Friday, looks like the bar portion was open though. No cookies, seems silly but Doubletree is known for this and we have always been excitedly provided them by the concierge when staying at other Doubletree locations. I don’t care about the cookies I think this just speaks to this locations vibe. "

"Sam was warm and very helpful! Housekeeping was friendly and generous. Pool was great for my son, breakfast omelets and sausage were a delicious surprise. Room was new and clean."

"Clean, spacious room. Breakfast was awesome."

"The beds sheets where clean but that bathroom is small was disgusting. and the ahowee faucet was dripping water. They need to update that whole hotel."

"It was very dirty no cealing lights and half the lamps didn’t work, I wouldn’t recommend."

"Big clean room"