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"Mattresses were really poor, we woke up sore. The fridge completely froze (!) our food, which we could then toss. We were on the top floor and the noise from the AC's on the roof was horrible. And finally the so-called 'discount' on the parking that the hotel provided turned out to be more expensive than just straight up paying the normal fee at the parking garage.... All in all not the best experience...."

"They overbooked the hotel. Gave me someone else’s room. When we walked in there was clothes and suitcases all over the place. So they cancelled our reservation to “refund” our stay. Front desk customer service was unprofessional to the point of her hiding in the back office to avoid speaking with us. No empathy…no apology."

"My family & I stayed a long weekend at Hilton Logan Airport and have nothing but wonderful things to say. The housekeeping staff was incredible and helpful. The bell staff was the best I’ve ever had. Just saying the shuttle to the subway station was unbearable and saved a ton of money. And the shuttle never lets you down. The breakfast staff was great along with great food. The gym and pool outstanding. Loved the peloton. Had three children with us including an energetic 4 year old but still this hotel made our trip. It’s perfect place to stay visiting Boston especially if you are flying. Will stay here again!"

"It was SO expensive."

"Awesome customer service and hotel!"

"Construction woke us up at 5::00a.m. both days. Parking $65 a night,ridiculous "

"Room was nice, we got upgraded to a king room at at check in. The traffic was a bit noisy at night alot of beeping but its expected in a city. Didn't eat there at all had a few drinks they were good."

"It was perfect for the use we gave it. Just to shower and sleep. Clean rooms and friendly staff."

"Excellent "