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Reviews of Les Lofts St-Paul - By Les Lofts Vieux-Quebec

4 out of 5
Les Lofts St-Paul - By Les Lofts Vieux-Quebec
185 Rue Saint-Paul, Québec City, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 132 out of 192 reviews" "
Rating 8 - Good. 38 out of 192 reviews" "
Rating 6 - Okay. 15 out of 192 reviews" "
Rating 4 - Poor. 5 out of 192 reviews" "
Rating 2 - Terrible. 2 out of 192 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Scoutmaster

Liked: Cleanliness, amenities, property conditions & facilities
Great location for touring Quebec’s best attractions - walkable although there are some hills. The property never contacted me for a security deposit and when I wasn’t given the code to check in, I called them but was only given the option to leave a message. I had to phone several times to finally find out why I was not given a code to check in. Also the directions they gave told me to go to the red roof building, but the building doesn’t have a red roof, it’s silver. The bedrooms were very small with no space for clothes or a suitcase so we had to leave our clothes in the living room which was also very small. The property was very clean and comfortable with nice amenities like the full size fridge, toaster, tv etc..
Stayed 3 nights in May 2024

4/10 Poor

Mary

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
the barbar shop downstairs (directly under this apartment) was playing extremely loud music the first night from 3am to 7am the next night it started again around 3am but I think the police were finally called to break up the dance party not okay - we were exhausted
Stayed 2 nights in Apr 2024

6/10 Okay

Arvind Krishnan

Liked: Cleanliness, property conditions & facilities
Heat and air conditioner didn't work. The property management didn't even allow us to stay an extra 15 mins, to check out.
Stayed 3 nights in Apr 2024

6/10 Okay

Rhysa

Travelled with family
While the location was good, the loft itself was okay. Going by a previous review, it would be good for a couple of coffee pods or even dishwashing/washing machine pods to be provided. As far as the bed, it was hard as a rock. Good thing they had extra pillows because that's what I ended up putting down on the mattress in order to sleep. Other than that, it was a pleasant stay.
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Great location but minimal furnished
Great location and walkable to most tourist attractions. Apartment is minimal furnished, no closets, hangers or anything else for clothes. A wine opener would also be a great addition
Stayed 3 nights in Feb 2024
Response from Joy C, Client Experience Manager on Feb 28, 2024
Bonjour, We are happy to hear you enjoyed your stay at Les Lofts St-Paul. We appreciate you taking the time to share your comments and suggestions. We are constantly evolving and improving our amenities and facilities. It is thanks to comments like yours that we know what our guests would like.We hope to host you at one of our 22 establishments again soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice and great location.It could use some finishing touches to make it more friendly on the inside.Overall a great place
Stayed 1 night in Jan 2024
Response from Joy on Jan 31, 2024
Hello! Thank you for taking the time to share your thoughts.We are thrilled to hear you enjoyed your stay! We hope to have the pleasure to host you again in one of our 22 establishments.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice stay!
The loft is located at an amazing spot! It's so close to the walls through where you can enter the old Quebec centre - just a few steps away. The loft is spacious for two people, the kitchen and bathroom are super nice and well equipped. The bedroom is well sized and the bed sleeps super good. Also enough pillows and sheets were supllied. The only 2 things we would recommend for the bedroom is to buy a duvet cover, to use instead of using only sheets and to replace the hat with feathers above the bed with other decoration. In the washroom it seemed like the ventilation system didn't work, or at least the control didn't seem to work. For parking we would recommend the app "flowbird". You can get a discount if you park at least 2 days. Super nearby the apartment. Another thing we would recommend is the coffee at the Les Cafés du Soleil!!
View from the bedroom
Kitchen
Coffee place nearby
Stayed 3 nights in Jan 2024
Response from Joy on Jan 31, 2024
We are thrilled to hear you enjoyed your stay! Client comfort and satisfaction is of the utmost importance to us.We thank you for taking the time to share your thoughts and suggestions. It helps us improve our service for all guests to come. We hope to have the pleasure of hosting you again soon!

8/10 Good

Jay

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from A on Dec 31, 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was great value for money and spacious. Good walking distance to everything you want.
Stayed 3 nights in Dec 2023
Response from A on Dec 30, 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for a family of 4 wanting to explore old Quebec. The unit was extremely comfortable , had everything we needed, and everything from there was walkable. Parking was right across the street. Highly recommend!
Stayed 4 nights in Nov 2023
Response from Lofts Vieux Québec on Nov 29, 2023
Dear Melinda,Thank you for choosing Loft Vieux Quebec! We're delighted to hear you had a comfortable stay and enjoyed the convenient location. We appreciate your recommendation and hope to host you again in the future.Best regards,

10/10 Excellent

Matthew Wonjin

Stayed 1 night in Nov 2023
Response from A on Dec 30, 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

10/10 Excellent

Rima

Travelled with group
Liked: Cleanliness, room comfort
Lovely, spacious apartment near historical sites
This is a beautiful spacious apartment that's very convenient to the old town of Quebec City. It was easy to walk to from the bus station and close to many restaurants and historical sites. The apartment itself was very clean and everything was as described.
Stayed 3 nights in Oct 2023
Response from LVQ on Nov 3, 2023
Hi Rima,Thank you for this amazing review.We are really glad you appreciate you stay overall.Thank you

10/10 Excellent

Leandro

Travelled with group
Liked: Cleanliness, property conditions & facilities
it’s the best for its price and very spacious.
Stayed 1 night in Oct 2023
Response from LVQ on Oct 25, 2023
Hi Leandro,We appreciate your comment!Hope to see you again!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Nice property. Could have been better!
Nice property and central locality. Seems like a new property but unfinished?Would have rated 5 stars if following items are provided: - cloth rack and cloth hangers. Had to live off our suitcases for 2 days - nice coffee machine but no coffee and creamer - nice washer/dryer but no detergent. - no basic kitchen supplies like sugar/salt/cooking oil - should not expect tourists running around an unfamiliar location looking for a supermarket to buy these supplies - too sticky on specific time sending out access code and check in time at 4pm - public parking is literally at the front door but customer service didn’t provide this simple information. I’m sure they will get more business in future if these basic things are fixed.
Stayed 2 nights in Oct 2023
Response from LVQ on Oct 20, 2023
Hi,Thank you for your comments, they help us to be better in the future!

8/10 Good

Jacqueline

Liked: Cleanliness, room comfort
Very nice and convenient
Very nice place and location. Walking distance from train station and most areas in old Quebec.
Stayed 4 nights in Oct 2023
Response from The LVQ Team on Oct 12, 2023
Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

6/10 Okay

Susan

Travelled with group
Liked: Room comfort
Stayed 1 night in Oct 2023
Response from LVQ Team on Oct 12, 2023
Hello, We are glad that you appreciated your stay with us in general. We thank you for your note as it help us improve the quality of our service. We hope to see again. Kindly.

10/10 Excellent

Marian

Liked: Cleanliness, room comfort
We loved our stay and loved Quebec. The bedrooms were quite small which is fine but some hooks for one’s clothes would be helpful. The location was great. Would definitely stay again.
Stayed 3 nights in Sep 2023
Response from The LVQ Team on Sep 29, 2023
Hello Marian,Thank you for your positive review. We're glad that you appreciate your stay in our establishment and we hope to see you again.

8/10 Good

Syble, Mullica Hill

Liked: Cleanliness, property conditions & facilities
The location was close to many restaurants and walkable to the Chateau Frontenac area. The apartment was nicely appointed, but it could have used a comfortable chair or two. Dish soap and laundry detergent would have been nice. Not at all convenient if you need a taxi and can’t speak French because there is no one to help you. All in all, it was nice to have a two bedroom unit.
Stayed 4 nights in Sep 2023
Response from LVQ on Sep 24, 2023
Hi Syble,We appreciate your feedback and are pleased to hear that you enjoyed our hotel's convenient location near restaurants and the Chateau Frontenac area. Your suggestions regarding the addition of comfortable chairs and providing dish soap and laundry detergent are duly noted and will be considered for improvement. We apologize for any inconvenience with language barriers and taxi assistance, and we'll work to enhance our guest support services in this regard. We're glad you had a positive experience overall and found our two-bedroom unit accommodating. We look forward to welcoming you back in the future.

10/10 Excellent

Marcy

Liked: Cleanliness, property conditions & facilities
Great little apartment, walking distance to tourist areas. Would happily stay again.
Stayed 3 nights in Aug 2023
Response from Armand on Sep 1, 2023
Thank you for your kind review and we hope to see you with us soon!Kindly!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, room comfort
Very clean accommodation in great location
Great location for old town harbour area and a visit to the citadelle. Accommodation very clean, but maybe a bit tired around the edges. A couple of lights didn’t work for instance.
Stayed 2 nights in Aug 2023
Response from Armand on Sep 1, 2023
Thank you for highlighting the great location near the old town harbor and citadel. We appreciate your positive comments about the cleanliness. We'll address the lighting issue and work to improve any worn aspects of the accommodation. Your feedback is valuable to us.

8/10 Good

Sandra

Liked: Cleanliness, room comfort
Nous avons bien aimé notre séjour, mise à part les marches qui étaient vraiment petites.
Stayed 2 nights in Aug 2023
Response from Armand on Sep 1, 2023
Merci de votre retour sur votre séjour. Nous ferons tâche d'indiquer la situation par rapport aux marches à l'avenir.Cordialement,Armand - LVQ

10/10 Excellent

LINDA, Lawrenceville

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice two bedroom loft lovely the area around simply great
Stayed 1 night in Aug 2023
Response from Armand on Sep 1, 2023
Thank you for your kind review and we hope to see you with us soon!Kindly!

10/10 Excellent

John

Travelled with family
Liked: Amenities
Well equipped and very comfortable accommodations.
Stayed 3 nights in Jul 2023
Response from Les Lofts Vieux Quebec on Aug 2, 2023
Hello,Thank you for your feedback! We're delighted to hear that you found our accommodations well-equipped and very comfortable. It's wonderful to know that you had a pleasant stay with us at Les Lofts St-Paul.If you have any further comments or questions, please don't hesitate to reach out to us. Thank you for choosing to stay with us!

10/10 Excellent

Josee

Stayed 1 night in Jul 2023
Response from Les Lofts Vieux Québec on Jul 22, 2023
Hello,Thanks for staying at Les Lofts Saint-Paul.We are delighted that you enjoyed your stay with us! Could you tell us a bit more about what you liked?Kindly

6/10 Okay

FukHo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In general, it is a beautiful place, ver spacious, clean, modern, and quiet. The only and biggest issue was my reservation. The owner never sent me the access code and Orbitz never sent me the owner’s phone. Another issue was that my cell service doesn’t work there. Upon arrival, I still didn’t have the access code. I chatted with Orbitz and found out the number. I borrowed a phone from a helpful stranger and found out that the owner was waiting for Cred Card info for deposit. I expect Orbitz should have taken care of that since I paid Orbitz already. I was able to get my access code after I gave them the number. It was such an unnecessary trouble!
Stayed 2 nights in Jun 2023
Response from Armand Loic on Jun 15, 2023
Thank your for your feedback and we will do our best to improve our services.Team LVQ

10/10 Excellent

Nancy

Liked: Cleanliness, room comfort
Excellent Stay! The apartment is well appointed and close to everything in Old Quebec. The communication was also great. If you book this place, you definitely need to be able to walk stairs, as there are no elevators. Otherwise, it’s perfect!
Stayed 3 nights in May 2023
Response from Armand Loic on Jun 5, 2023
We are please to hear you enjoyed your stay! We hope to see you soon!

8/10 Good

Candace

Travelled with group
Liked: Amenities, property conditions & facilities
Great spot, tons of space. Could use some deep cleaning but necessary areas are clean ie cobwebs in corner and extreme dust on decorative items. Kitchen and bathroom sparkling. Very quiet and super walkable to everything
Stayed 2 nights in May 2023
Response from Jeremy on May 14, 2023
Thank you for your feedback on your recent stay with us. We appreciate your compliments on our great location and spacious accommodations.We apologize for any cleanliness issues you encountered, and we will address them promptly to ensure a higher standard moving forward. We're glad to hear that the necessary areas, such as the kitchen and bathroom, were sparkling clean.We're also delighted that our location provided a quiet and convenient experience for you to explore the area on foot.Thank you again for choosing us, and we hope to welcome you back in the future for an even better stay.Best regards,Team Lofts

8/10 Good

margaret

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location and size of the loft. The unit was generally clean except for a large head dress hanging at the head of the bed and covered in dust which was very visible and wondered why it was not cleaned. I am allergic to dust and suffered both nights. In fact, I barely slept one night. Also stairs leading to the unit was very narrow and steep. Not safe and one needed to hang on to the railings for fear of falling.
Stayed 2 nights in Apr 2023
Response from Jeremy on May 14, 2023
Dear guest,Thank you for your feedback. We apologize for the oversight regarding the dusty head dress in the loft. We take cleanliness seriously and will address this issue promptly.We also appreciate your concerns about the narrow and steep stairs leading to the unit. We will review their safety and make necessary improvements.Thank you for choosing our property, and we hope to provide you with an improved experience in the future.Best regards,Team Lofts

6/10 Okay

Oliver

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall the property was okay, however we were surprised that little things like cooking oil and pepper were not already stocked. Most importantly, there was no coffee. From an accommodation perspective, There is not enough space to sit and watch TV with all four guests comfortably. There is only a love seat and an upright chair. There are also no closets or dressers to store your clothes while you are there. You need to live out of a suitcase and there is no space in the bedroom to even put a suitcase.
Stayed 3 nights in Feb 2023
Response from Team Lofts on Feb 9, 2023
Hello,Thank you for taking the time to leave us your comment.We are sorry to hear that your stay did not meet your expectations and standards. Unfortunately, we do not offer coffee in our facilities. Our apartments are equipped with everything you need besides food items which must be brought by the guest.As far as storage is concerned, we take your comments seriously and will forward them to the appropriate party in order to improve the services offered. We will strive to provide more space and hangers to meet the needs of our guests. We look forward to welcoming you back under better and more comfortable conditions.

10/10 Excellent

Jonathan F

Stayed 1 night in Nov 2022
Response from A on Nov 30, 2022
Bonjour, Merci pour vos commentaires. Nous sommes ravis que vous ailliez apprécier votre séjour et prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Au plaisir de vous revoir dans l'un de nos 18 établissement dans la ville de Québec ! Ariane - L'équipe des Lofts

6/10 Okay

Derrick

Travelled with family
Liked: Property conditions & facilities
More lighting needed in unit and need to add more furnishings. Unit felt bare.
Stayed 4 nights in Aug 2022

10/10 Excellent

Jean-Michel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and as expected.
Stayed 2 nights in Jun 2022
Response from The LVQ Team on Jun 21, 2022
Hello Jean-Michel, thank you so much for your comment.

10/10 Excellent

Kathleen Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Keyless entry; stairs only, no elevator; felt very safe; amazing loft w/amenities! Great location (Old Quebec, lower port side). Great rates! Clean and aesthetically pleasing-mixing old modern! 🇨🇦❤️🤍❤️
Stayed 4 nights in Jun 2022
Response from The LVQ Team on Jun 13, 2022
Hello Kathleen, we are happy that you had a great stay with us! Thank you for your review.

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, room comfort
Met our needs and gave us lots of exercise
A recently renovated walk up that met the needs of my brother and I as we toured the old town area of Quebec City. I was nervous about parking My Land Rover in an outside lot two blocks away, But it wasn't an issue.
Stayed 2 nights in May 2022
Response from The LVQ Team on Jun 3, 2022
Hello Jim, thank you for your review! We hope that you had a great stay with us.

6/10 Okay

JJ

Travelled with family
Liked: Amenities
Very easy check in and check out. Close to all the amazing restaurants and galleries. The only downside is that the building is old, found many ants and tiny bugs crawling on the floors
Stayed 2 nights in May 2022
Response from Rosalie on May 21, 2022
We are sorry to hear about that issue.. Next time please contact us so we can find a solution during your stay!

10/10 Excellent

Celine

Travelled with group
Liked: Cleanliness, room comfort
Loft bien situé. Juste assez à l'écart pour tranquillité. Très beau look, propre. Meublé simplement mais adéquat. A très bien répondu à nos besoins. Je n'hésiterai pas à y retourner.
Stayed 1 night in May 2022
Response from Ariane on May 10, 2022
Merci pour vos commentaires. Au plaisir de vous revoir !

10/10 Excellent

Natacha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice loft. Very clean
Stayed 2 nights in Mar 2022
Response from Ariane on Mar 27, 2022
Thank you for your review see you soon !

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The space was newly renovated, and clean with just the right amount of space and amenities. One thing to note is that the beds are firm.
Stayed 5 nights in Nov 2021
Response from The LVQ team on Dec 1, 2021
Dear Emily, Our team is pleased of the success of your stay at the Lofts St-Paul. Pleasure to see you again,

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Louise

Travelled with group
Liked: Amenities, property conditions & facilities
The property was great but the location was in the middle of a street undergoing some serious reconstruction. I was advised by email before hand but getting through the construction was a bit more difficult than I had anticipated.
Stayed 1 night in Sep 2021
Response from The LVQ team on Oct 1, 2021
Dear Louise, We thank you for this amazing review. See you soon in our properties,

8/10 Good

Lucie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location location location - walking distance to everything
Stayed 2 nights in Sep 2021
Response from The LVQ team on Oct 1, 2021
Dear Lucie, We are glad you enjoyed the location of our Lofts St-Paul. Pleasure to see you again,

8/10 Good

Josee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved that the loft was in a historic building. It retained many historic features such as the brick and stone walls while at the same time having been renovated in a modern Scandinavian style. It is very well located and an easy walk to the port, le quartier Petit Champlain and Château Frontenac. Unfortunately the week we were staying there the street was being torn up and redone. On our last day we had to weave through large machines just to leave the building.
Stayed 4 nights in Aug 2021
Response from The LVQ team on Aug 27, 2021
Dear Josee, Our team is pleased of the success of your stay. See you soon,

10/10 Excellent

Guy

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from L'équipe des Lofts on Aug 24, 2021
Cher Guy, Nous vous remercions pour cette superbe évaluation! À bientôt,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location. No elevator was rough but not a big deal. Spacious enough that we (me, wife and 2 kids) were comfortable. Very clean. TV network (Videotron) didn't work but we were able to access Netflix on it so was good enough.
Stayed 2 nights in Aug 2021
Response from The LVQ team on Aug 21, 2021
Dear guest, Our team is pleased of the success of your stay. Pleasure to see you soon,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for family
Stayed 2 nights in Jun 2021
Response from Team Lofts on Jun 26, 2021
Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent quality and location, I highly recommend ! Although there is no parking offerred, there is paid public parking lot offerred at 2 minutes walk.
Stayed 2 nights in May 2021
Response from Team Lofts. on May 31, 2021
Thank you dear customer. We are happy to know that you had a great stay in our Loft. Thank you for sharing your experience and we are looking forward to receiving you again.

10/10 Excellent

Frederic

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay. Close to everything.
Stayed 2 nights in Mar 2021
Response from Mathieu on Apr 25, 2021
Thank you Frederic for your kind words, We're glad you had an enjoyable stay at Lofts St-Paul. Hope to see you again,

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 2 nights in Feb 2021
Response from GBL on Mar 12, 2021
Bonjour, de quelle façon nous aurions pu améliorer votre expérience? L'équipe des Lofts

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay near every phing to visite i woud go again
Stayed 5 nights in Jan 2021
Response from GBL on Jan 31, 2021
Dear Guest, We are very grateful you chose our place for your stay and kindly appreciate your feedback. Sincerely, Team Les Lofts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Mathieu on Feb 6, 2021
Merci pour votre rétroaction, En espérant avoir l'occasion de vous accueillir de nouveau,