Title: Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=903721&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Tropical paradise awaits at this luxury villa resort where pristine beaches complement rejuvenating spa treatments and exceptional dining options ## Photo gallery for Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only ![Outdoor pool - Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/72efae55.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/7e1db3a1-a6a6-497d-bb59-be9dfe0c3dd8-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Viceroy Villa with Private Plunge Pool and Deck | Terrace/patio - Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/a56f006a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Signature Villa (with Private Plunge Pool and Deck) | Bathroom - Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/d6dc6eea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Villa, Beachfront (with Private Pool and Deck) | Terrace/patio - Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/01938ca6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Viceroy Riviera Maya offers a luxurious retreat near Playa del Carmen Main Beach. Guests relax on white sand shores, enjoy massages at Wayak Spa, and dine at two restaurants. The resort features yoga and fitness classes, plus a garden and library for peaceful moments. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Hot tub - All-inclusive - Pet friendly - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 28 - Jan. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 29 - Jan. 30](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Villa, Beachfront (with Private Pool and Deck) ![Villa, Beachfront (with Private Pool and Deck) | Beach/ocean view](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/f6dc4d67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, Beachfront (with Private Pool and Deck) ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Egyptian cotton linens - 1668 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Beach view ### View all photos for Premium Villa (with Private Plunge Pool) ![Premium Villa (with Private Plunge Pool) | Garden view](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/a84ebe4b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Villa (with Private Plunge Pool) ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Egyptian cotton linens - 1668 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Garden view ### View all photos for Viceroy Villa with Private Plunge Pool and Deck ![Viceroy Villa with Private Plunge Pool and Deck | Garden view](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/30db8b02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Viceroy Villa with Private Plunge Pool and Deck ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Ceiling fan - 1668 sq ft - Sleeps 3 - 1 King Bed - Garden view ### View all photos for Signature Villa (with Private Plunge Pool and Deck) ![Signature Villa (with Private Plunge Pool and Deck)](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/95691bca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Villa (with Private Plunge Pool and Deck) ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Egyptian cotton linens - 1399 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Garden view ### View all photos for Ocean View Two Level Villa with Large Private Pool ![Ocean View Two Level Villa with Large Private Pool | Garden view](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/4670aa6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean View Two Level Villa with Large Private Pool ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Ceiling fan - 2809 sq ft - Sleeps 4 - 1 King Bed - Partial ocean view ### View all photos for Luxury Villa, 2 Queen Beds (with Private Plunge Pool) ![Egyptian cotton sheets, premium bedding, pillowtop beds, minibar](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/w797h450x3y0-f68aa872.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Villa, 2 Queen Beds (with Private Plunge Pool) ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Egyptian cotton linens - 968 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds - Garden view ### View all photos for Luxury Villa, 1 King Bed (with Private Plunge Pool) ![Egyptian cotton sheets, premium bedding, pillowtop beds, minibar](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/w797h450x3y0-f68aa872.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Villa, 1 King Bed (with Private Plunge Pool) 9.4 Exceptional 3 reviews ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Ceiling fan - 968 sq ft - Sleeps 3 - 1 King Bed - Garden view ### View all photos for Royal Villa (with Private Plunge Pool and Deck) ![Royal Villa (with Private Plunge Pool and Deck)](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/3dcdf476.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Villa (with Private Plunge Pool and Deck) 10.0 Exceptional 2 reviews ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Egyptian cotton linens - 968 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Garden view ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/906300/906203/dd64f2c3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,019 reviews CA $614 CA $748 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=df44e15c-0c20-447b-95cd-00909acfe2b5&top_cur=CAD) Ad ![On the beach, white sand, free beach shuttle, free beach cabanas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/50000000/49270000/49260300/49260249/8aba6b14_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Sunset Princess - 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Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,221 reviews CA $245 CA $316 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information?chkin=2026-2-2&chkout=2026-2-3&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=df44e15c-0c20-447b-95cd-00909acfe2b5&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information) ## About the area Located in Playa del Carmen, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only is on the beach. El Camaleón Mayakoba Golf Course and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Maroma Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.66506%2C-87.03328&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TT7aorNn5h8MQmzsqj2ANGnj8l4=) Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 11 min drive \- 8.1 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 12 min drive \- 8.4 km - ![Xcaret Eco Theme Park featuring a coastal town, general coastal views and a luxury hotel or resort](https://images.trvl-media.com/place/6074370/fbcd4d30-631c-40d8-91ed-381f8d2bf281.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Xcaret Eco Theme Park 25 min drive \- 17.9 km - ![Insel vor Playa del Carmen, Strand Maroma, Mexiko](https://images.trvl-media.com/place/6160476/b607290e-1d31-4b7f-a67d-1d4664ebefd7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Maroma Beach 27 min drive \- 14.7 km - Playa Xcalacoco 6 min walk \- 0.6 km ### Getting around - Cancun Intl. Airport (CUN) 44 min drive ### Restaurants - Amaranto 5 min drive - La Laguna 6 min drive - Piano Bar 6 min drive - Mike’s Coffee 6 min drive - Steakhouse 20 min walk ## About this property ### Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Luxury hotel near El Camaleón Mayakoba Golf Course Located close to Playa del Carmen Main Beach and Quinta Avenida, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only provides a beach bar, a poolside bar, and a terrace. With a beachfront location, beachfront dining, and beach massages, this hotel is the perfect place to soak up some sun. Indulge in a facial, a manicure/pedicure, and a massage at Wayak Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Fitness classes and yoga classes are offered at the health club; Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only also has a garden, a hair salon, and a library. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site. Other perks include: - An outdoor pool - Limo/town car service, continental breakfast (surcharge), and valet parking (surcharge) - A gift shop, smoke-free premises, and multilingual staff - Beach towels, a front-desk safe, and a porter/bellhop - Guest reviews speak highly of the helpful staff Room features All guestrooms at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offer comforts such as private plunge pools and premium bedding, in addition to perks like furnished patios and pillow menus. Other amenities include: - Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses - Designer toiletries, showers, and hair dryers - 42-inch flat-screen TVs with satellite channels and DVD players - Separate sitting areas, ceiling fans, and housekeeping ### All-inclusive details All-inclusive room rates at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Lessons/classes/games Pilates Yoga ### Awards and affiliations This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests. ## Similar properties ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2400000/2393200/2393134/afd58b02.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Banyan Tree Mayakoba Playa del Carmen - On private beach - Pool - Spa - Pet friendly 9.6 Exceptional 1,002 reviews CA $1,263 CA $1,722 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=2393134&PinnedHotelID=2393134&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/69000000/68900000/68897700/68897680/5c1b3843.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Impression Moxché by Secrets – Adults Only – All Inclusive Corasol - 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Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Limo/town car service - Valet parking on site (USD 8 per day) ### Food and drink - Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 to 50 per person - 2 restaurants - A bar/lounge - A beach bar - A poolside bar - Couples/private dining - Snack bar/deli ### Restaurants on site - Coral Restaurant + Bar - La Marea Restaurant ### Things to do - Fitness classes - Full-service spa - Health club - Hot tub - Library - Outdoor pool - Sauna - Steam room - Yoga classes ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (on request) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Shower - Slippers - Towels provided ### Entertainment - 42-inch flat-screen TV with satellite channels - DVD player - Private plunge pool ### Food and drink - Champagne service - Espresso maker - Free bottled water - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Free local calls - Iron/ironing board - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 50 per pet, per night Service animals are welcome, and are exempt from fees Up to 20 lbs per pet Food and water bowls are available ### Children and extra beds Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome Rollaway/extra beds are available for USD 136.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: 13.21 percent of room rate We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately USD 35 to 50 per person - Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4) - Valet parking fee: USD 8 per day - Pet fee: USD 50 per pet, per night - Service animals are exempt from fees - Rollaway bed fee: USD 136.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Guests under 13 years old are not permitted at this adults-only property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Riviera Maya Viceroy Viceroy Maya Viceroy Maya Riviera Viceroy Riviera Viceroy Riviera Maya Viceroy Riviera Maya Hotel Viceroy Riviera Maya Hotel Playa del Carmen Viceroy Riviera Maya Playa del Carmen Tides Riviera Maya Hotel Tides Riviera Maya Resort Viceroy Riviera Maya Playa Del Carmen, Mexico Viceroy Riviera Maya Resort Playa del Carmen Viceroy Riviera Maya Resort Tides Riviera Maya Resort Ikal Del Mar Tides Riviera Maya Hotel Viceroy Riviera Maya Playa Del Carmen ## Frequently asked questions ### Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only have a pool? ### How much does it cost to stay at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only? ### Is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only pet-friendly? ### How much is parking? ### What time is check-in at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only? ### What time is check-out at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only? ### Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only provide a shuttle to the airport? ### Are there all-inclusive benefits at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only? ### Where is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.6 Location ### 9.8 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 325 8 - Good 50 6 - Okay 11 4 - Poor 10 2 - Terrible 8 ## Reviews ### 10/10 Excellent #### Anthony thomas Nov 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities beautiful, spacious room with all amenities in jungle setting, friendly staff ##### Anthony thomas Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Anant Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks ##### Anant Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### michelle Dec 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My husband and I had an outstanding stay at the Viceroy in Riveria Maya...incredible service at the highest level, quiet, peaceful and was the perfect place to unwind. I have traveled around the world and have stayed at all of the top resorts, including the Four Seasons, Auberge, Ritz Carlton, The Peninsula, Ranch at Rock Creek, etc. I cannot say enough about the staff and how they made us feel. Their outlook on life and how they love this property is something that I have never witnessed before. Unfortunately they are closing end of April 2026 for a full remodel and will not be opening again until spring of 2027\. I highly recommend getting there before they close! ![Morning Sunrise](https://a.travel-assets.com/ugc/hotel-reviews/8e1b44dd-940f-493e-b8a9-d3f3e44c2805-1765739930467.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Pathway through the jungle...stunning!](https://a.travel-assets.com/ugc/hotel-reviews/2c33966f-94d9-49e0-a24b-386be2b43877-1765739930925.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### michelle Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Grace Jul 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities clean, beautiful, and the service is amazing. Every worker went above and beyond ##### Grace Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Thomas Chance Oct 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was incredible. We went for a Babymoon and it was everything we wanted. The vibe was the most Chill. If you are going to party, this is not the spot for you. The resort was calm and quiet, exactly what we were looking for. We had the private Villa and it was the definition of privacy. They do an excellent job of making sure there isn’t a single spot that could look into our Villa or outdoor lounging area. We spent the majority of our time out there relaxing either on the comfortable lounging couch or in the plunge pool. The staff were so kind and respectful, after the first day, they remembered our names and our villa number. They did a great job of communicating with each other so that while we were at breakfast or dinner, the housekeepers would tidy up while we were out. The food was very good as well. I highly recommend the all-inclusive package. We saved money on dinning and drinks because of it and it made the whole stay so convenient. We will definitely be going back. ![](https://a.travel-assets.com/ugc/hotel-reviews/f7018c84-51a2-4dba-b68b-ccd275b14a87-1759805069190.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c2514c60-94ec-49e8-bbfa-c982f6e04e33-1759805068243.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/727761ac-1e0b-432c-b94e-73215936a8cb-1759805068901.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0ac44983-6429-4015-b0eb-6007bdc1876d-1759805069202.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Thomas Chance Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### jeanne Margaret Mar 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The villa was beautiful and the staff was so friendly. ##### jeanne Margaret Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Michel May 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend! ##### Michel Stayed 3 nights in May 2025 ### 10/10 Excellent #### Jackie Dec 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful. ##### Jackie Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Linda I Feb 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The villas are a dream and the walk path to the pool with access to the beach is just a dream. ##### Linda I Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### sarah Jan 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities This resort was superb from the moment we arrived to tequila shots of local tequila to hand cut handmade soaps. The food was exquisite and was served by extremely friendly staff. Thank you for making my trip with my daughter and niece so special before my daughter’s wedding!! I’ll be back! ##### sarah Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### George Jan 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff. Quiet. Lush. Easy beach access. Private. Rooms with pool and outdoor shower. Staff ##### George Stayed 9 nights in Jan 2025 ### 10/10 Excellent #### Maria Sep 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Small boutique property with beautiful grounds, excellent service, spacious and very private villas with private pools. It is best for very quiet, relaxing, secluded type of vacations, even though Playa del Carmen is only a short taxi drive away. I think they strike a great balance between eco friendliness, nature and comfort. They have a very nice SPA as well ##### Maria Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### David Apr 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff set the viceroy apart. Beach front location. ##### David Stayed 4 nights in Jan 2024 ### 8/10 Good #### natalie Feb 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place out of the busy city This hotel is quaint and adorable for a quiet couples trip. The staff and service is impeccable. They are so very kind and attentive to every detail. The villas and very private and the grounds are lush jungle and really lovely ![](https://a.travel-assets.com/ugc/hotel-reviews/3E945881261DDCD9DAF22C585DCFF14BC022522A1709003443742.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CC02ED0A5A798A4EEB6AE88DBA751D61E7F53BEB1709003442366.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/48613310556AC7C9AE944D884825535385BC6D931709003443956.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2ABFE69B3DAFCCCD9EC91CE03D3813447281352C1709003444503.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### natalie Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### CHIA-TENG Dec 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended. ##### CHIA-TENG Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### Efren Jun 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was perfect and beautiful. Me and my wife loved it. We will definitely come back. ##### Efren Stayed 6 nights in Jun 2024 ### 10/10 Excellent #### Verified traveller Jun 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic + Some Tips We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner. ##### Verified traveller Stayed 4 nights in May 2025 ### 8/10 Good #### Dennis Bernard Jan 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Second time staying. It is quite beautiful and unique, and you feel like a million bucks staying there. Impeccable cleanliness and upkeep. Very high ancillary prices in restaurants, minibar and spa. Remote location with little to walk to to buy snacks and sundries -- you are at the mercy of the very expensive minibar and the on-site boutique offers very little of a practical nature. ##### Dennis Bernard Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Ronald Apr 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10\. We’ll be back again. ##### Ronald Stayed 4 nights in Mar 2025 ### 8/10 Good #### Cassandra Oct 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I just got home from Viceroy last night - I loved the quiet atmosphere of the resort, but at times it seemed too quiet. I’m not sure if it was the time of year I went, but there was at most 3 other people out at the pool/beach. It was raining off and on, so maybe that’s why too. Otherwise, the service and staff were amazing and went above and beyond every single interaction. The walking distance from my room to the common areas was not bad at all and the hotel has many umbrella stations around for when it is raining. There are a lot of animals, granted it is in the jungle, but there were multiple around the plunge pool, very frequently throughout the day. The food and drinks were okay, not bad, but I have had better at other resorts. Overall, I would go back, but maybe a different time of year with (hopefully) better weather since it rained literally every day of my stay. ##### Cassandra Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Blair Dec 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The setting is tranquil, the villas are well designed, very large, and private. The staff are incredibly attentive, polite, personalble, intuitive, professional and take pride in what they do. This was a one week getaway for my wife and I to celebrate her birthday and generally unwind. This is our 8th time to the area and our taste has evolved from the big resorts that cater to everyone to the small boutique resorts such as Viceroy. We appreciate the personal attention we received by all, from Alberto's welcome upon arrival, to Christina and her teams perfection in the kitchen, to sommelier Carlos(1)' expertise, with waiters Pablo & Carlos(2)' attention (honorable mention to Mario) in the main dining restaurant "La Marea". Abner, Victor, Jesus, and Fransisco were spot on in the "Coral Restarurant & Bar". Jose, Juan, and Pepe were kickin' it poolside with snack, lounger, sunglass, chilled towel, and drink service. We'll not soon forget the salsa dance lessons put together by Alberto & Carla just for my wife on her birthday, from a simple mention my wife made to Pablo and Carlos a day prior. I don't know how we're going top this one... perhaps only by a second visit. ##### Blair Stayed 7 nights in Nov 2024 ### 6/10 Okay #### James May 24, 2025 Liked: Cleanliness The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently. 1\. Inflated Prices Pricing was extreme—a small bottle of water was $20\. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor. 2\. Noise from Nearby Properties While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape. 3\. Area Atmosphere We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations. 4\. Seaweed and Beach Conditions The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool. 5\. Lack of Local Alternatives Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded. Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice. ##### James Stayed 7 nights in May 2025 ### 10/10 Excellent #### JJ Jul 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities When I first booked this trip, I noticed some mixed reviews that I’d like to address. My experience was outstanding! The location is beautiful and peaceful, yet welcoming. You truly feel immersed in the jungle. The rooms are more spacious and comfortable than typical resort rooms. I was initially concerned about the beach being described as rocky, fearing it might be unusable. However, the ocean was very close and perfectly enjoyable. While there are some rocks, it didn’t hinder my ability to relax and soak in the waves. Additionally, a short walk down the beach offers a different experience if desired. Another review mentioned mosquitos as an issue. Expecting the resort to control mosquitos is like expecting a hotel in Seattle to control the rain. Yes, there are bugs in the jungle, but the resort provides ample mosquito repellent. One reviewer complained about a long uphill walk at the resort, but I found everything to be easily accessible. There was a slight uphill climb for about 20 yards, which is hardly worth mentioning. Compared to other resorts where I’ve had to walk 20 minutes to get food, navigating this resort was a breeze, and the surroundings are incredibly beautiful. Finally, I really enjoyed the food. Yes, it’s expensive to eat and drink, but that’s expected at a non-inclusive resort. Frankly, I’ve stayed at similar places, and the experience here was worth every penny. Alberto and others made the the experience so easy. I'd absolutely go again. ##### JJ Stayed 7 nights in Jun 2024 ### 10/10 Excellent #### James Nov 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went. Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34\. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back. Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone. Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices. Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great. All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced. Bottom line is we will be back and excited for another trip. You won’t be disappointed. Could be a bit noisy on the weekends from neighbor resort. It was on Friday. ##### James ### 10/10 Excellent #### Kenneth Oct 11, 2025 Great property ##### Kenneth Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Hotel Marina El Cid Spa & Beach Resort All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-Marina-El-Cid-Spa-Beach-Resort-All-Inclusive.h1319425.Hotel-Information) > > [Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Adult-Scene-Cancun.h38656023.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Dreams Tulum Resort & Spa - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Dreams-Tulum-Resort-Spa-All-Inclusive.h17456830.Hotel-Information) > > [Catalonia Grand Costa Mujeres All Suites & Spa - 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