Title: Ambassador at Grand Velas All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=10951036&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ambassador at Grand Velas All Inclusive Travelers enjoy crystal-clear waters and white sand beaches at this all-inclusive resort, where pool lounging and yoga classes create perfect vacation days ## Photo gallery for Ambassador at Grand Velas All Inclusive ![Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers - Ambassador at Grand Velas All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/11000000/10960000/10951100/10951036/93275558.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers - Ambassador at Grand Velas All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/11000000/10960000/10951100/10951036/b258e777.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Ambassador at Grand Velas All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/11000000/10960000/10951100/10951036/bbd48f68.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast area - Ambassador at Grand Velas All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/11000000/10960000/10951100/10951036/8d72e40e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub, steam room, body treatments, mud baths, hydrotherapy - Ambassador at Grand Velas All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/11000000/10960000/10951100/10951036/a8ca5926.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ambassador at Grand Velas All Inclusive, near Tres Rios Ecopark, offers relaxation with three swim-up bars and oceanfront dining. Guests enjoy white sand beaches, SE Spa treatments, free in-room WiFi, and several pools for recreation and peaceful retreats. VIP Access ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Hot tub - All-inclusive - Spa - Parking included - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=10951036&PinnedHotelID=10951036&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=10951036&PinnedHotelID=10951036&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=10951036&PinnedHotelID=10951036&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=10951036&PinnedHotelID=10951036&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=10951036&PinnedHotelID=10951036&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=10951036&PinnedHotelID=10951036&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=10951036&PinnedHotelID=10951036&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=10951036&PinnedHotelID=10951036&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Ambassador Suite Ocean View ![Ambassador Suite Ocean View | View from room](https://images.trvl-media.com/lodging/11000000/10960000/10951100/10951036/e0718064.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ambassador Suite Ocean View ### Highlights Deck/patio Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Free minibar items Flat-screen TV - 1270 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 1 King Bed OR 2 Queen Beds ### View all photos for Ambassador Pool Suite Ocean View ![Ambassador Pool Suite Ocean View](https://images.trvl-media.com/lodging/11000000/10960000/10951100/10951036/f104c71d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ambassador Pool Suite Ocean View ### Highlights Deck/patio Separate sitting area Soundproofed Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Free minibar items - 1270 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 1 King Bed ### View all photos for Ambassador Two Bedrooms Family Suite Ocean View ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/11000000/10960000/10951100/10951036/26fccc98.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ambassador Two Bedrooms Family Suite Ocean View ### Highlights Deck/patio Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Free minibar items Flat-screen TV - 2540 sq ft - 2 bedrooms - Ocean view - Sleeps 7 - 1 King Bed and 2 Queen Beds ## You may also like Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2410000/2406400/2406344/e4aa7f0b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 945 reviews CA $1,436 CA $1,741 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2026-2-4&chkout=2026-2-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=6ac8e534-3a83-4875-94bc-cdb1ee71d5c4&top_cur=CAD) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9070000/9062500/9062475/bb9290ec_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.4 Exceptional 193 reviews CA $747 CA $909 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2026-1-24&chkout=2026-1-25&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=6ac8e534-3a83-4875-94bc-cdb1ee71d5c4&top_cur=CAD) Ad ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/216887f2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Pet friendly - Free WiFi - Air conditioning 7.8 Good 9 reviews CA $159 CA $197 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Indigo-Playa-Del-Carmen-By-Ihg.h120814106.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=6ac8e534-3a83-4875-94bc-cdb1ee71d5c4&top_cur=CAD) Ad ![On the beach, white sand, sun loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3210000/3205200/3205175/abc6427c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Haciendas All Inclusive Corasol - Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,899 reviews CA $478 CA $582 total includes taxes & fees Feb 7 - Feb 8 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information?chkin=2026-2-7&chkout=2026-2-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=6ac8e534-3a83-4875-94bc-cdb1ee71d5c4&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Ambassador-At-Grand-Velas-All-Inclusive.h10951036.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Ambassador-At-Grand-Velas-All-Inclusive.h10951036.Hotel-Information) ## About the area Located in Playa del Carmen, Ambassador at Grand Velas All Inclusive is connected to the convention center. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark. Traveling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Discover the area's water adventures with scuba diving and water skiing nearby, or enjoy the great outdoors with cave exploring and skydiving. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.67591%2C-87.02354&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=b-9OT-1GBwj6-BAN7HTkn6ngflQ=) Playa del Carmen, QROO ### What's nearby - El Camaleón Mayakoba Golf Course \- 7 min drive \- 2.5 km - Gran Coyote Golf \- 10 min drive \- 4.9 km - Playa Xcalacoco \- 12 min drive \- 3.9 km - Tres Rios Ecopark \- 17 min drive \- 8.1 km - Xcaret Eco Theme Park \- 30 min drive \- 20.4 km ### Getting around - Cancun Intl. Airport (CUN) - 48 min drive ### Restaurants - ‪Amaranto - ‬13 min drive - ‪Steakhouse - ‬13 min drive - ‪El Beso Pool Bar - ‬13 min drive - ‪Fresco Bar - ‬13 min drive - ‪Yucatán Main Restaurant - ‬12 min drive ## About this property ### Ambassador at Grand Velas All Inclusive Luxury all-inclusive hotel near Tres Rios Ecopark Located close to El Camaleón Mayakoba Golf Course and Gran Coyote Golf, Ambassador at Grand Velas All Inclusive provides an adjacent golf course, 3 swim-up bars, and 2 beach bars. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining, and free beach cabanas. Treat yourself to a massage, a body treatment, or a body wrap at SE Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Regional cuisine. The gym offers Pilates classes and fitness classes; other things to do include beach yoga, beach volleyball, and hiking/biking. In addition to 3 poolside bars and a free grocery shopping service, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - 3 outdoor pools and an indoor pool, along with 3 swim-up bars, sun loungers, and pool umbrellas - Free self parking - Limo/town car service, free bicycle rentals, and babysitting (surcharge) - A gift shop, a computer station, and beach umbrellas Room features All 195 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like furnished balconies and pillow menus. Extra conveniences in all rooms include: - Hypo-allergenic bedding, pillowtop mattresses, and down comforters - Bathrooms with rainfall showers or jetted bathtubs plus designer toiletries and hair dryers - Flat-screen TVs with premium channels - Furnished balconies or patios, wardrobes/closets, and separate sitting areas ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/11000000/10370000/10364200/10364193/2fc0050c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Pet friendly 9.6 Exceptional 718 reviews CA $1,425 CA $1,834 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=10364193&PinnedHotelID=10364193&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2410000/2406400/2406344/d68ef925.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 945 reviews CA $1,436 CA $1,741 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=2406344&PinnedHotelID=2406344&HadPinnedHotel=true®ionId=-1&adults=2) ![Fridge, microwave, stovetop, coffee/tea maker](https://images.trvl-media.com/lodging/2000000/1780000/1773500/1773497/f749b503.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rosewood Mayakoba Playa del Carmen - 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Pool - Hot tub - Spa - Pet friendly 9.8 Exceptional 92 reviews CA $1,112 CA $1,527 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=97861543&PinnedHotelID=97861543&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Area shuttle (surcharge) - Free beach shuttle - Limo/town car service - Free self parking on site - Limited onsite self parking - Onsite parking includes off-street options ### Food and drink - 2 beach bars - 3 poolside bars - 3 swim-up bars - 6 bars/lounges - 8 restaurants - Couples/private dining - Free daily manager's reception - Private picnics - Snack bar/deli ### Restaurants on site - Chaka - Cocina de Autor - Frida - Lucca - Sen Lin ### Things to do - 18-hole adjacent golf course - 3 outdoor pools - 4 hot tubs - Arcade/game room - Beach volleyball - Beach yoga - Billiards/pool table - Children's pool - Ecotours - Fitness classes - Free bicycle rentals - Free children's club - Full-service spa - Gym - Hiking/biking trails - Indoor pool - Kayaking - Mini golf - Pilates classes - Sauna - Shopping - Steam room ### Family friendly - 3 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's games - Children's pool - Children's toys - Free children's club - Free supervised activities for children - Indoor pool - Laundry facilities - Mini golf - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Computer station - Conference center (91,548 square feet of space) - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Free beach cabanas - Garden - On the beach - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Ayurvedic treatments - Body wraps - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Mud bath - Prenatal massages - Reflexology - Sauna - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 4 floors - Ballroom - Banquet hall - Built in 2008 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - Bathrobes - Bathtub or shower - Designer toiletries - Hair dryer - Jetted bathtub or rainfall showerhead - Private bathroom - Slippers - Towels provided ### Entertainment - Flat-screen TV with premium cable channels - iPod dock ### Food and drink - 24-hour room service - Champagne service - Espresso maker - Free bottled water - Free stocked minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Late check-out fee: USD 75 ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Additional fees apply for connecting/adjoining rooms and are subject to availability. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out fee: USD 75 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Guests under 16 years old are not allowed in the spa ### Property is also known as Ambassador Grand Velas All Inclusive Playa del Carmen Ambassador Grand Velas All Inclusive Ambassador Grand Velas Playa del Carmen Ambassador Grand Velas Ambassador Grand Velas All Inclusive All-inclusive property Ambassador Velas Inclusive in Ambassador At Velas Inclusive Ambassador at Grand Velas All Inclusive Hotel Ambassador at Grand Velas All Inclusive Playa del Carmen Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen ## Frequently asked questions ### Does Ambassador at Grand Velas All Inclusive have a pool? ### How much does it cost to stay at Ambassador at Grand Velas All Inclusive? ### Is Ambassador at Grand Velas All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Ambassador at Grand Velas All Inclusive? ### What time is check-out at Ambassador at Grand Velas All Inclusive? ### Are there all-inclusive benefits at Ambassador at Grand Velas All Inclusive? ### Where is Ambassador at Grand Velas All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ambassador at Grand Velas All Inclusive Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 10 Cleanliness ### 9.2 Location ### 9.8 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 27 8 - Good 7 6 - Okay 1 4 - Poor 1 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Danielle May 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back ! ##### Danielle Stayed 4 nights in May 2025 ### 10/10 Excellent #### Hamza Nov 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best all inclusive in Riviera Maya! A true 5 star experience ##### Hamza Stayed 7 nights in Nov 2024 ### 10/10 Excellent #### Joshua Jul 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again. ##### Joshua Stayed 2 nights in Apr 2025 ### 8/10 Good #### Shimol Jul 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned. ##### Shimol Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### mehul Jun 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Service ##### mehul Stayed 5 nights in May 2023 ### 10/10 Excellent #### Fabiola Feb 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo estuvo muy agradable, las comidas exquisitas y todo, pero lo malo es que no hubo comunicación por parte de el área de alimentos para decirnos que también había alimentos para bebés, nos dimos cuenta al final de la estadía que había menús para niños, dependiendo de los meses y años que tuvieran ##### Fabiola Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### luis Jan 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel Todo el personal muy amable Los califico 10 Todo está allí Playa Comida amables ##### luis Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Leanne Feb 13, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful facilities and food. Fanny at the swim up bar was phenomenal! ##### Leanne Stayed 5 nights in Feb 2022 ### 10/10 Excellent #### Vardan Jan 6, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s was great ##### Vardan Stayed 7 nights in Dec 2021 ### 10/10 Excellent #### raul Sep 11, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excellent service ##### raul Stayed 2 nights in Sep 2021 ### 10/10 Excellent #### claudia V, Miami Sep 10, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Second time in this wonderful hotel. Family friendly. Like a paradise. ##### claudia V Stayed 3 nights in Sep 2021 ### 10/10 Excellent #### Lauren, Houston, TX Aug 18, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort. ##### Lauren Stayed 4 nights in Aug 2020 ### 10/10 Excellent #### Verified traveller Aug 16, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Playa libre de zargazo, la matienen impecable, la y variedad de los es muy buena. Con muchas amenidades, todo lo descrito en la pagina web disponible y en buen estado. Personal excelente. En el area de alberca pueden mejorar un poco la atención del personal, hay gran disparidad en la calidad, resaltando por ejemplo el Sr. Israel que redimió a sus compañeros porque todos los demas eran de regular a malos. Me parece que el valor que pague (con descuento de un 30%) es justo con la calidad/precio, no estoy segura de que pagaria la tarifa completa. ##### Verified traveller Stayed 7 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller Aug 13, 2019 Liked: Staff & service, amenities, property conditions & facilities The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing. ##### Verified traveller Stayed 4 nights in Aug 2019 ### 4/10 Poor #### Andres Aug 11, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations. ##### Andres Stayed 5 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller Aug 5, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### El mejor Excelente ##### Verified traveller Stayed 6 nights in Jul 2019 ### 6/10 Okay #### Roberto May 27, 2019 Liked: Cleanliness, staff & service, property conditions & facilities unico el servicio y la limpieza. no me gusto los restaurantes de la noche excepto Frida. ##### Roberto Stayed 4 nights in May 2019 ### 10/10 Excellent #### Mmm Apr 21, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back! ##### Mmm Stayed 7 nights in Apr 2019 ### 10/10 Excellent #### morgan , uk Apr 12, 2018 Liked: Cleanliness, room comfort #### Great but need to work on kid friendliness This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days. ##### morgan Stayed 6 nights in Apr 2018 ### 10/10 Excellent #### Juan, Guatemala Apr 2, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The Best of the Best in service! If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!! ##### Juan Stayed 7 nights in Mar 2018 ### 10/10 Excellent #### Martin, Örebro Apr 1, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Otroligt fint och välskött Hotel Väldigt god mat och bra service Stranden var det enda negativa samt att det ej fanns skötbord på herrtoan ##### Martin Stayed 7 nights in Mar 2018 ### 10/10 Excellent #### Verified traveller Nov 6, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Paradise Realmente increíble. Todo el personal trabaja para satisfacer tus necesidades. Increíble ##### Verified traveller Stayed 2 nights in Nov 2017 ### 8/10 Good #### Verified traveller Aug 6, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel and service,but beach Is not the best. This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing! ##### Verified traveller Stayed 5 nights in Jul 2017 ### 10/10 Excellent #### Israel Jul 25, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing place with great staff and food! Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money. ##### Israel Stayed 2 nights in Jul 2017 ### 8/10 Good #### April, Texas Jul 13, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful Resort! I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding. ##### April Stayed 3 nights in Jul 2017 ## Expedia's Latest Trends ### Hotels > [Barceló Maya Colonial - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Colonial-All-Inclusive.h1348113.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.ca/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Barceló Maya Tropical - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Tropical-All-Inclusive.h1348114.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information)