Ambassador at Grand Velas All Inclusive

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Luxury
VIP Access
5.0 star property
9.0

Wonderful

Riviera sanctuary with private beach

Exclusive beachfront dining creates intimate meals where families feel they're the only guests. Three sparkling pools feature swim-up bars, while children enjoy their dedicated area. The exceptional full-service spa provides rejuvenating treatments in a serene, luxury atmosphere.

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Ambassador Suite Ocean View

A hotel room with a large bed, a sofa, a dining area with yellow chairs, a TV mounted on the wall, and a view of the beach through the window.

Ambassador Suite Ocean View

  • Ocean view
  • 1270 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

A modern hotel room with a large bed, a sofa, and two round windows offering a view of palm trees and a building.

Ambassador Pool Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1270 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

A hotel room with a large bed, a desk, a chair, a sofa, a dining table, and a view of palm trees.

Ambassador Two Bedrooms Family Suite Ocean View

  • Ocean view
  • 2540 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

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  • Pool
  • All-inclusive
  • Spa
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9.6 out of 10, Exceptional, 993 reviews
The price is CAĀ $1,605
CAĀ $1,947 total
includes taxes & fees
Oct 25 - Oct 26
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About the area

Located in Playa del Carmen, Ambassador at Grand Velas All Inclusive is connected to the convention center. El CamaleĆ³n Mayakoba Golf Course and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark. Traveling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Discover the area's water adventures with scuba diving and water skiing nearby, or enjoy the great outdoors with skydiving and ziplining. Visit our Playa del Carmen travel guide
Map
Playa del Carmen, QROO

What's nearby

  • El CamaleĆ³n Mayakoba Golf Course
    9 min drive - 3.2 km
  • Gran Coyote Golf
    13 min drive - 6.0 km
  • Playa Xcalacoco
    14 min drive - 6.7 km
  • Tres Rios Ecopark
    15 min drive - 8.1 km
  • 28 de Julio Square
    15 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN)
    48 min drive

Restaurants

  • Amaranto
    13 min drive
  • Alberca - Pool
    12 min drive
  • YucatĆ”n Main Restaurant
    12 min drive
  • La Locanda
    11 min drive
  • Buffet Riviera
    11 min drive

About this property

Ambassador at Grand Velas All Inclusive

  • Luxury all-inclusive hotel near Tres Rios Ecopark
  • Located close to El CamaleĆ³n Mayakoba Golf Course and Gran Coyote Golf, Ambassador at Grand Velas All Inclusive provides an adjacent golf course, 3 swim-up bars, and 2 beach bars. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining, and free beach cabanas. Treat yourself to a body wrap, aromatherapy, or a facial at SE Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Regional cuisine. The gym offers fitness classes and yoga classes; other things to do include beach yoga, ecotours, and kayaking. In addition to 3 poolside bars and a free grocery shopping service, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • 3 outdoor pools and an indoor pool, along with 3 swim-up bars, sun loungers, and pool umbrellas
    • Free self parking
    • Limo/town car service, free bicycle rentals, and babysitting (surcharge)
    • Concierge services, multilingual staff, and luggage storage
  • Room features
  • All 195 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like furnished balconies and pillow menus.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
    • Bathrooms with rainfall showers or jetted bathtubs plus designer toiletries and hair dryers
    • Flat-screen TVs with premium channels
    • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

All-inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

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A person swimming underwater in a clear pool with a resort building in the background.
Grand Velas Riviera Maya - All Inclusive
Playa del Carmen
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
9.6 out of 10, Exceptional, 993 reviews
The price is CAĀ $1,605
CAĀ $1,947 total
includes taxes & fees
Oct 25 - Oct 26
Grand Velas Riviera Maya - All Inclusive
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Frequently asked questions

Does Ambassador at Grand Velas All Inclusive have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

How much does it cost to stay at Ambassador at Grand Velas All Inclusive?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at Ambassador at Grand Velas All Inclusive on Nov 1, 2026 start from CAĀ $1,737, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ambassador at Grand Velas All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Ambassador at Grand Velas All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ambassador at Grand Velas All Inclusive?

Check-out is at noon. Late check-out is available for USD 75 (subject to availability).

Are there all-inclusive benefits at Ambassador at Grand Velas All Inclusive?

Yes, the property is all-inclusive.

Where is Ambassador at Grand Velas All Inclusive located?

Located in Playa del Carmen, this beachfront hotel is in the city center and within 3 mi (5 km) of Tres Rios Ecopark, Gran Coyote Golf, and El CamaleĆ³n Mayakoba Golf Course.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ambassador at Grand Velas All Inclusive Reviews

9.0

Wonderful

10

Cleanliness

9.2

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 29 out of 40 reviews
Rating 8 - Good. 7 out of 40 reviews
Rating 6 - Okay. 1 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 2 out of 40 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive in Riviera Maya! A true 5 star experience
Stayed 7 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Canā€™t wait to go back !
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 5 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy agradable, las comidas exquisitas y todo, pero lo malo es que no hubo comunicaciĆ³n por parte de el Ć”rea de alimentos para decirnos que tambiĆ©n habĆ­a alimentos para bebĆ©s, nos dimos cuenta al final de la estadĆ­a que habĆ­a menĆŗs para niƱos, dependiendo de los meses y aƱos que tuvieran
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel Todo el personal muy amable Los califico 10 Todo estĆ” allĆ­ Playa Comida amables
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
Stayed 5 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itā€™s was great
Stayed 7 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 2 nights in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in this wonderful hotel. Family friendly. Like a paradise.
Stayed 3 nights in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
Stayed 4 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Playa libre de zargazo, la matienen impecable, la y variedad de los es muy buena. Con muchas amenidades, todo lo descrito en la pagina web disponible y en buen estado. Personal excelente. En el area de alberca pueden mejorar un poco la atenciĆ³n del personal, hay gran disparidad en la calidad, resaltando por ejemplo el Sr. Israel que redimiĆ³ a sus compaƱeros porque todos los demas eran de regular a malos. Me parece que el valor que pague (con descuento de un 30%) es justo con la calidad/precio, no estoy segura de que pagaria la tarifa completa.
Stayed 7 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
Stayed 4 nights in Aug 2019
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
Stayed 5 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor

Excelente
Stayed 6 nights in Jul 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
unico el servicio y la limpieza. no me gusto los restaurantes de la noche excepto Frida.
Stayed 4 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We canā€™t wait to go back!
Stayed 7 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort

Great but need to work on kid friendliness

This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
Stayed 6 nights in Apr 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best of the Best in service!

If youā€™re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. Itā€™s amazing!!
Stayed 7 nights in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otroligt fint och vƤlskƶtt Hotel

VƤldigt god mat och bra service Stranden var det enda negativa samt att det ej fanns skƶtbord pƄ herrtoan
Stayed 7 nights in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

Realmente increĆ­ble. Todo el personal trabaja para satisfacer tus necesidades. IncreĆ­ble
Stayed 2 nights in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and service,but beach Is not the best.

This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!
Stayed 5 nights in Jul 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place with great staff and food!

Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money.
Stayed 2 nights in Jul 2017