Title: Ocean View Apartments – Increíble - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=20476915&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Ocean View Apartments – Increíble ## Photo gallery for Ocean View Apartments – Increíble ![Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/6cc66226.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Panoramic Studio, Balcony, Sea View - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/5bc786ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, Ocean View (Increible Vista al Mar) - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/c7243130.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/37c14301.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/29150932.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Take advantage of a swim-up bar, a poolside bar, and a terrace at Ocean View Apartments – Increíble. This aparthotel is a great place to bask in the sun with a private beach and sun loungers. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and laundry facilities. ## Reviews 7.6 Good ## Popular amenities - Pool - Parking included - Free WiFi - Air conditioning - Laundry - Spa ## Room options ### Check availability for these dates Tonight [Apr. 5 - Apr. 6](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr. 6 - Apr. 7](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr. 10 - Apr. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 17 - Apr. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 5 of 5 rooms ### View all photos for Suite, Ocean View (Increible Vista al Mar) ![Suite, Ocean View (Increible Vista al Mar)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/c7243130.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Ocean View (Increible Vista al Mar) - Ocean view - 431 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Panoramic Studio Suite, Beach View, Beachfront ![Panoramic Studio Suite, Beach View, Beachfront](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/3366877b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite, Beach View, Beachfront - Beach view - 484 sq ft - 1 bedroom - Sleeps 4 - 2 King Beds ### View all photos for Panoramic Studio Suite, Balcony, Sea View ![Panoramic Studio Suite, Balcony, Sea View | Beach/ocean view](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/8c061b33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite, Balcony, Sea View - Ocean view - 431 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Panoramic Studio ![Panoramic Studio | Beach/ocean view](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/7c99aea0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio - Ocean view - 431 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Panoramic Studio, Balcony, Sea View ![Panoramic Studio, Balcony, Sea View](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/7b75e684.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio, Balcony, Sea View - Ocean view - 398 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![On the beach, sun loungers, beach umbrellas, beach massages](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Parking included - Free WiFi 8.6 Excellent 2,872 reviews CA $145 CA $182 total includes taxes & fees Apr 18 - Apr 19 [](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2026-4-18&chkout=2026-4-19&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=4ce0f67a-db5d-4dd1-b241-08d1f24a568b&top_cur=CAD) Ad ![Free daily continental breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/120000000/119190000/119188700/119188667/382f0a7f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Place Cancun Airport Cancun - Pool - Breakfast included - Free airport shuttle - Pet friendly 9.0 Wonderful 701 reviews CA $124 CA $161 total includes taxes & fees Apr 14 - Apr 15 [](https://www.expedia.ca/Cancun-Hotels-Hyatt-Place-Cancun-Airport.h119188667.Hotel-Information?chkin=2026-4-14&chkout=2026-4-15&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=4ce0f67a-db5d-4dd1-b241-08d1f24a568b&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/12000000/11520000/11518000/11517991/6765df0e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Oh! 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Ocean-View-Apartments-Increible.h20476915.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Ocean-View-Apartments-Increible.h20476915.Hotel-Information) ## About the area Located on a private beach, Ocean View Apartments – Increíble is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Beto Avila Baseball Stadium. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) [View more Aparthotels in Cancun](https://www.expedia.ca/Cancun-Apart-Hotels.d179995-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.04532%2C-86.78310&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=f5XpKRTFJ-rf471FSKeJwFXv-F8=) Blvd Kukulkan Km 19.5, Zona Hotelera, Cancún Plaza Condominiums, Cancun, QROO, 77500 ### What's nearby - ![Nichupté Lagoon](https://images.trvl-media.com/place/179995/87a37650-106b-4915-9d83-11c3469d9d6d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Nichupté Lagoon 1 min walk \- 0.1 km - ![Aerial view of Iberostar Selection Hotel garden and Laguna Nichupte Lagoon in Cancun, Quintana Roo QR, Mexico.](https://images.trvl-media.com/place/6075620/344db3fc-b82b-44bd-936f-899729d4e71f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Iberostar Cancun Golf Course 16 min walk \- 1.4 km - ![El Rey Ruins](https://images.trvl-media.com/place/6075612/d1216033-9e1d-4c13-9986-ad239063ba29.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) El Rey Ruins 2 min drive \- 2.5 km - ![Delfines Beach](https://images.trvl-media.com/place/6075628/7d4170a0-911e-45f7-bafe-0f815ed10689.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Delfines Beach 3 min drive \- 2.8 km - El Rey Ruins Trailhead 2 min drive \- 2.5 km ### Getting around - Cancun Intl. Airport (CUN) 13 min drive ### Restaurants - Arena Sports Bar 7 min walk - Royal Solaris Cancun 6 min walk - Azvl 1 min walk - Marco Polo Restaurante 7 min walk - Restaurant Las Fuentes 7 min walk ## About this property ### Ocean View Apartments – Increíble When you stay at this beach aparthotel you can enjoy umbrellas and sun loungers. Each apartment offers comforts like a Select Comfort bed and Egyptian cotton sheets, plus free WiFi and a Smart TV with digital channels. Guests can appreciate conveniences like a microwave and a coffee/tea maker, and other amenities include a minibar and a pillow menu. Air-conditioned accommodations at Ocean View Apartments – Increíble offer minibars and safes. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Cancun aparthotel provides complimentary wireless Internet access. 30-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Recreational amenities at the aparthotel include a private beach and an outdoor pool. Guests can pamper themselves by indulging in the onsite spa services. Services include massages. ## Similar properties ![Poolside bar](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/88857c66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cyan Cancun Resort & Spa Zona Hotelera - On private beach - Pool - Spa - Parking included 7.6 Good 1,871 reviews CA $82 CA $108 total includes taxes & fees May 3 - May 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun loungers, beach umbrellas, beach massages](https://images.trvl-media.com/lodging/1000000/10000/100/100/ea1faa2c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Parking included - Free WiFi 8.6 Excellent 2,872 reviews CA $145 CA $182 total includes taxes & fees Apr 18 - Apr 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/ec66966d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - 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Apr 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=1142&PinnedHotelID=1142&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/21000000/20480000/20476900/20476869/b38fc50e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean View Apartments Zona Hotelera - On private beach - Pool - Spa - Parking included 7.2 Good 178 reviews CA $121 CA $256 total includes taxes & fees Apr 19 - Apr 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=20476869&PinnedHotelID=20476869&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=20476915,58187053,100,571397,101923250) ## Property amenities ### Beach - On a private white sand beach - Beach loungers - Beach towels - Beach umbrellas ### Pool/Spa - Lifeguards - Massage - Outdoor pool - Pool loungers - Pool umbrellas - Spa services ### Internet - Available in the apartment: Free WiFi ### Parking and transportation - Free self parking on site - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Coffee/tea maker - Electric kettle - Microwave - Toaster ### Dining - A poolside bar - A swim-up bar - Minibar ### Bedrooms - Egyptian cotton sheets - Pillow menu - Select Comfort mattress ### Bathroom - 1 private bathroom - Designer toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 30-inch smart TV with digital channels ### Outdoor areas - Garden - Outdoor furniture - Terrace ### Laundry - Laundry detergent - Laundry facilities ### Work spaces - Laptop workspace ### Comfort - Air conditioning - Ceiling fan - Fan ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Stair-free path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Designated smoking areas (fines apply) ### Services and conveniences - Iron/ironing board - Safe - Virtual front desk ### Location highlights - Near the ocean - On the waterfront ### Things to do - Outdoor pool (guest access) nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Fire extinguisher ### General - Cleaning products are eco-friendly - Connecting units available - Garden - Individual decor - Individual furnishings - Property does not allow children ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 9:00 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 48 hours before arrival with check-in instructions and an access code To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your passport after booking A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Access code ### Pets Pets not allowed ### Children and extra beds Children 18 and younger are not allowed at this property; All guests older than 18 are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 250 per accommodation, per stay - A damage deposit of USD 250 will be collected before check-in. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 18 years old and younger are not permitted at this property The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Ocean View Apartments Increíble Apartment Cancun Ocean View Apartments Increíble Apartment Ocean View Apartments Increíble Cancun Ocean View Apartments Increíble Ocean Apartments Increíble Ocean Apartments – Increible Ocean View Apartments – Increíble Cancun Ocean View Apartments – Increíble Apartment Ocean View Apartments – Increíble Apartment Cancun ## Frequently asked questions ### Does Ocean View Apartments – Increíble have a pool? ### How much does it cost to stay at Ocean View Apartments – Increíble? ### Is Ocean View Apartments – Increíble pet-friendly? ### How much is parking? ### What time is check-in at Ocean View Apartments – Increíble? ### What time is check-out at Ocean View Apartments – Increíble? ### Where is Ocean View Apartments – Increíble located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ocean View Apartments – Increíble Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.6 Location ### 7.8 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 38 8 - Good 10 6 - Okay 9 4 - Poor 12 2 - Terrible 9 ## Reviews Verified ### 8/10 Good #### Kim Nov 19, 2025 Liked: Amenities Confortable , great view, very convenient location to beach and bus , big room , clean , big fridge good for long stay (20 days ,for dental at Prime dentist )will come again . ##### Kim Stayed 19 nights in Oct 2025 Verified ### 8/10 Good #### Casie Oct 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The room was very clean and the staff were nice and helpful. We had a couple of minor issues with the toilet and the keypad. Both were addressed by the manager. ##### Casie Stayed 10 nights in Oct 2025 Verified ### 10/10 Excellent #### Enzo Jul 20, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Location! Location! ##### Enzo Stayed 4 nights in Jul 2024 Verified ### 10/10 Excellent #### Leslie Gwynne Sep 26, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Amazing balcony view! I had a relaxing 4-night stay ☺️ ##### Leslie Gwynne Stayed 4 nights in Sep 2023 Verified ### 10/10 Excellent #### Jeong Dec 18, 2024 Liked: Cleanliness, room comfort, communication It was in great location. It provides all I need for small kitchen / cooking. It was a little confusing for check in process first becaus there is no reception desk but staff was very helpful. My wife loved this place. View was gorgeous as well as nice pool in the property. ##### Jeong Stayed 5 nights in Dec 2024 Verified ### 8/10 Good #### ZINA Feb 5, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The best part is the view. It is rso gut with n the beach. Great for a quick getaway. ##### ZINA Stayed 1 night in Feb 2024 Verified ### 10/10 Excellent #### Elizabeth Dec 21, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication It was a little difficult to find initially but once I understood the layout it was fine. The room is clean, neat, well maintained and has incredible views.There is a bodega on site for basic needs. There is restaurant on site overlooking the ocean. There are several restaurants in walking distance. The busses in Cancun are easy to use to go up town for shopping. ##### Elizabeth Stayed 4 nights in Dec 2024 Verified ### 10/10 Excellent #### Jorge Dec 13, 2025 Liked: Cleanliness, amenities, communication Clean ##### Jorge Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### Vadim Sep 15, 2025 Liked: Cleanliness, property conditions & facilities, communication Great Time! I would definitely recommend! ##### Vadim Stayed 3 nights in Sep 2025 Verified ### 8/10 Good #### Subhashini Dec 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The sea view from the condo balcony is amazing and room was clean. Communication with the host was good and the host was kind enough to provide late checkout on request. Only con was, extra towels could have been provided as daily cleaning is not included ##### Subhashini Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Dawit Jun 22, 2025 I had a really great time, definitely rec ##### Dawit Stayed 4 nights in Jun 2025 Verified ### 6/10 Okay #### Lisa Jan 17, 2023 Liked: Amenities, property conditions & facilities Disliked: Cleanliness, communication The pool area was awesome. Close beach access ##### Lisa Verified ### 2/10 Terrible #### derek Nov 2, 2025 Disliked: Amenities, property conditions & facilities Very old ##### derek Stayed 9 nights in Oct 2025 Verified ### 10/10 Excellent #### RICARDO Dec 20, 2022 Liked: Cleanliness, room comfort, communication JUST GREAT WE ARE COMMING BACK ##### RICARDO Stayed 2 nights in Dec 2022 Verified ### 6/10 Okay #### Brian Feb 4, 2024 Disliked: Amenities Property is great. Rooms are very dated and ours was very dirty. ##### Brian Stayed 3 nights in Feb 2024 Verified ### 4/10 Poor #### Verified traveller Feb 23, 2025 Liked: Cleanliness Disliked: Room comfort, communication #### No Hot Water but great view. Amazing view and comfortable bed but there was no hot water and when we reported the issue nothing was done to fix it or compensate us for our loss. ##### Verified traveller Stayed 4 nights in Feb 2025 Verified ### 10/10 Excellent #### Jesus Jan 31, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Oceanview beautyful . Restaurant not good, and very expensive, bad food quality. ##### Jesus Stayed 1 night in Jan 2023 Verified ### 10/10 Excellent #### Bogdan Jan 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication The person on the front desk said, you’re booking is a fake, and I had to be on the phone with Expedia over the hour, they couldn’t understand how come it’s fake, if everything is good. When we came back to the property, and started to argue, whey found my reservation. ##### Bogdan Stayed 4 nights in Jan 2025 Verified ### 10/10 Excellent #### Ariadna Jun 11, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication INCREDIBLE views is correct! 😍 Some of the common areas need to be updated (like missing ceiling tiles, so I had my doubts when I first walked around to get to my room) but I’m rating the room - you CANNOT beat the views and the service was GREAT! Very easy check in, fast communication and I absolutely LOVED the unit I was assigned. It has been COMPLETELY remodeled and will be staying here again. Room was very comfortable and well-equipped. Waking up to that view is the best thing and the pool is amazing as well. I give the host 10 stars for the quick responses/communication and checking in to see if I needed anything. Housekeeping was good. I felt at home and I’m looking forward to booking here again soon. ##### Ariadna Verified ### 2/10 Terrible #### Ryan Mar 16, 2025 Disliked: Cleanliness, property conditions & facilities, communication Terrible customer service that is mostly unresponsive. ##### Ryan Stayed 3 nights in Mar 2025 Verified ### 4/10 Poor #### Hayden Mar 11, 2025 Liked: Cleanliness Disliked: Communication The communication is very poor. Checking in was horrible as phone #given wasn’t answered. Less than 24 hrs to go told to use WhatsApp. The tv, safe didn’t work for duration items in suite weren’t supplied as stated. The ad is misleading and overstated. They didn’t tell us about steep stairs to access unit. The lack of replies was the worst as they had my money and didn’t seem to care. The plaza is nice and there are many different owners. ##### Hayden Stayed 14 nights in Feb 2025 Verified ### 2/10 Terrible #### Jaspreet Feb 10, 2024 Liked: Cleanliness Disliked: Property conditions & facilities, communication Wosrt experience. Waited at main gate for two hours. Host forgot to send us room number and code. Then a shady lady came to show us the room took $350 cad deposit on top of room charges that we paid and left without the details. Stove wire was broken i text to host to let her know and get fixed. She blamed on me. Still waiting on my deposit to get back. ##### Jaspreet Stayed 2 nights in Feb 2024 Verified ### 2/10 Terrible #### szabolcs Aug 9, 2023 Disliked: Cleanliness, amenities, property conditions & facilities I did reservation for a hotel and I paid. The system changed the date for some season and I wasn’t able to change the date on the reservation. I contacted to customer services and they said no able to contact to the hotel they no have correct number .I was talking to 3 different customer service representative nobody helped me They said I’m not able to change date for my hotel reservations I lost my money I will never use this company again ##### szabolcs Stayed 1 night in Aug 2023 Verified ### 4/10 Poor #### Hannah Feb 8, 2024 Disliked: Cleanliness, amenities Check in was easy and well communicated but that was the only good thing about this stay. 3 of us stayed in the room, which had been stated in our booking but the room only had towels for 2\. Both times when I WhatsApped for 1 more it was said there was no one available at the time to provide me one . When I went down to reception, they told me they couldn’t provide me anything as the room we were in wasn’t part of the larger complex - so only communication was through WhatsApp. There was a long thick hair attached to one of the mugs when we arrived, a swimsuit hygiene liner still stuck to the cupboard, the stovetop didn’t work and it appeared that someone had cooked eggs in the kettle? (Long white stringy things on the inside sides of the kettle). There was also a mystery cupboard above the wardrobe that looked to be full of old used towels. We had booked for 7 nights but only stayed 3 before we decided we just had to go somewhere else ##### Hannah Stayed 7 nights in Jan 2024 Verified ### 10/10 Excellent #### Silvia Nov 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication La habitación estaba impecable y Andrea nos recibió muy bien y estuvo atenta durante toda nuestra estadía. ![](https://a.travel-assets.com/ugc/hotel-reviews/7218d83d-0c8b-403d-b301-18d19f1db0ea-1764372706818.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Silvia Stayed 5 nights in Nov 2025 ### Expedia's Latest Trends ### Hotels > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maya Cha'an Guesthouse](https://www.expedia.ca/Cancun-Hotels-Maya-Chaan-Guesthouse.h10268555.Hotel-Information) > - [Hotel del Sol](https://www.expedia.ca/Cancun-Hotels-Hotel-Del-Sol.h3544559.Hotel-Information) > - [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > - [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.ca/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > - [Hotel Uxmal](https://www.expedia.ca/Cancun-Hotels-Hotel-Uxmal.h114123937.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [YurInn](https://www.expedia.ca/Cancun-Hotels-YurInn.h31503746.Hotel-Information) > - [Departamento Rentas Vacacionales Cancun 003](https://www.expedia.ca/Cancun-Hotels-Departamento-Rentas-Vacacionales-Cancun-003.h23551527.Hotel-Information) > - [Mezcal Boutique Hotel](https://www.expedia.ca/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > - [Selina Shared Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h37871073.Hotel-Information) > - [Hotel Kavia Plus Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Kavia-Plus.h61500633.Hotel-Information) > - [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > - [La Maison Bleue](https://www.expedia.ca/Cancun-Hotels-La-Maison-Bleue.h74510278.Hotel-Information) > - [Mayambe Private Village](https://www.expedia.ca/Cancun-Hotels-Mayambe-Private-Village.h12468734.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > - [Hotel Colonial Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Colonial-Cancun.h7941149.Hotel-Information) > - [Casa Frida Kahlo](https://www.expedia.ca/Cancun-Hotels-Casa-Frida-Kahlo.h68336253.Hotel-Information) > - [Digital Nomads Hotel & Co-Living](https://www.expedia.ca/Cancun-Hotels-Nomads-Co-Working-Co-Living.h105903550.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > - [Casa La Ceiba](https://www.expedia.ca/Cancun-Hotels-Casa-La-Ceiba.h25008980.Hotel-Information)