Yucatán Vacation Packages

Everything was great except the food and drinks were not up to par for the prices.

Was so in love with this resort! Had an absolute blast can’t wait to come back again

The property itself was great. Right on the beach, the room had a private pool. It was a perfect getaway spot if you are looking to be a $20-30 ride away from the big parties. The staff was readily available to help via WhatsApp. The rest of this list is not really the fault of the hotel but something travelers should be aware of: -May through September is peak sargassum (type of seaweed) season so the beach and water are not really accessible. -The constant reminder to tip and “tip is not included” was a bit annoying. It didn’t change my standard 20% tips but the frequency was annoying -The hotel advertises as “LGBTQ+ friendly.” I’ll say they are “admitting” but not “friendly.” The little jokes and laughs each time an attendant would walk by or after taking an order was a bit childish. Granted, I wasn’t expecting PV- or MC-level friendliness in Tulum but this was unwelcome. All that being said: hotel gets a 5; service 4; Tulum as an LGBT+ welcoming place gets a 2.

Staff was very attentive

Sana Tulum was absolutely beautiful. We came here for a wedding (at a different hotel) and decided to stay here to get away from the crowd, as we wanted to make this our mini moon since we recently got married in March! Rooms were updated, cleaning service came twice a day. They were very kind and accommodating - the food was good (get the burrata pizza and the fish tacos!). Very very clean and the workers are constantly moving throughout to ensure it's clean and habitable. Bugs weren't too bad - obviously bring your bug spray! Sofía, Joss, Jonh & Anda Were incredible and greeted us daily, making sure we were satisfied with the service. The seaweed was present but out of the hotels control - they had workers outside day in and day out removing it from the beach. The rooftop pool is beautiful. Honestly, great for photos and aesthetic - we hired professional photographers through the hotel and didn't even have to leave the hotel to take photos since there was so much to see! The photographers were INCREDIBLE by the way!! (Pedro & Anaurora). We loved it here and would return again in the future. Thank you for an incredible stay!