expedia

Overview of The Fairmont Empress

Photo gallery

Guest reviews

4.3 / 5Excellent
2,084 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Pool
  • Pet Friendly
  • Air Conditioning
  • Spa

Map

Highlights

Popular LocationMiniature World3 min walk
Popular LocationMaritime Museum of British Columbia3 min walk
RestaurantDog-Gone-It1 min walk
RestaurantSam's Deli1 min walk
AirportVictoria, BC (YYJ-Victoria Intl.)31 min drive

Choose dates to view prices

  • Fairmont Room, 2 Double Beds, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 3
    Show more
  • Deluxe Room, 2 Queen Beds, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 382 sq ft
    • Sleeps 4
    Show more
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbour View

    4.8/5 guest room rating

    Room amenities

    • 323 sq ft
    • Harbor view
    • Sleeps 2
    Show more
  • Fairmont Room, 1 Queen Bed, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    Show more
  • Deluxe Room, 1 King Bed, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 382 sq ft
    • Sleeps 3
    Show more
  • Fairmont Gold, 1 King Bed, Non Smoking

    Room amenities

    • 301 sq ft
    • Sleeps 2
    Show more
  • Junior Suite, 1 King Bed, Non Smoking

    Room amenities

    • 452 sq ft
    • Sleeps 3
    Show more
  • Suite, 1 Bedroom, Non Smoking

    Room amenities

    • 549 sq ft
    • Sleeps 4
    Show more
  • Fairmont Room, 1 King Bed, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    Show more
  • Deluxe Room, 1 Queen Bed, Non Smoking

    Room amenities

    • 382 sq ft
    • Sleeps 3
    Show more
  • Executive Suite, 1 King Bed, Non Smoking

    Room amenities

    • 474 sq ft
    • Sleeps 4
    Show more
  • Fairmont Gold, 1 King Bed, Spacious Room, Non Smoking

    Room amenities

    • 377 sq ft
    • Sleeps 2
    Show more
  • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking

    Room amenities

    • 377 sq ft
    • Sleeps 4
    Show more
  • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View

    Room amenities

    • 452 sq ft
    • Harbor view
    • Sleeps 4
    Show more
  • Fairmont Gold, Suite, 1 Bedroom, Non Smoking

    Room amenities

    • 522 sq ft
    • Sleeps 2
    Show more
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room

    Room amenities

    • 323 sq ft
    • Harbor view
    • Sleeps 3
    Show more
  • Fairmont Room, 1 Queen Bed, Non Smoking, Harbour View

    4.5/5 guest room rating

    Room amenities

    • 280 sq ft
    • Harbor view
    • Sleeps 2
    Show more
  • Deluxe Room, 1 King Bed, Non Smoking, Harbour View

    Room amenities

    • 382 sq ft
    • Harbor view
    • Sleeps 3
    Show more
  • Deluxe Room, 2 Queen Beds, Non Smoking, Harbour View

    Room amenities

    • 382 sq ft
    • Harbor view
    • Sleeps 4
    Show more
  • Signature Room, 1 King Bed, Non Smoking

    4.3/5 guest room rating

    Room amenities

    • 350 sq ft
    • Sleeps 3
    Show more
  • Signature Room, 1 King Bed, Non Smoking, Harbour View

    Room amenities

    • 350 sq ft
    • Harbor view
    • Sleeps 2
    Show more

About this area

Victoria

Located in Victoria, The Fairmont Empress is connected to the convention centre. Maritime Museum of British Columbia and Chinatown are cultural highlights, and some of the area's activities can be experienced at Victoria Harbour and Victoria Golf Club. Travelling with kids? Don't miss Victoria Bug Zoo. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby. Our guests appreciate the hotel's central location.

Map
Popular Location

What's nearby

  • Miniature World - 3 min walk
  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • Victoria Conference Centre - 4 min walk
  • Royal BC Museum - 4 min walk

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 31 min drive

Restaurants

  • Q at the Empress — 1 min walk
  • Lobby Lounge — 1 min walk
  • Dog-Gone-It - 1 min walk
  • Sam's Deli - 1 min walk
  • Milestones Bar & Grill - 2 min walk

About this property

The Fairmont Empress

Edwardian hotel connected to the convention centre in Victoria with 2 restaurants
2 restaurants, a full-service spa and an indoor pool are available at this hotel. Additionally, a health club, a bar/lounge and a spa tub are on-site. All 464 rooms feature thoughtful touches such as bathrobes and slippers, plus 24-hour room service and flat-screen TVs with cable channels. Guests will also find wireless Internet access (surcharge), minibars and premium bedding.
The Fairmont Empress offers 464 forms of air-conditioned accommodation with minibars and video game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.
In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities

Internet

Available in all rooms: WiFi (CAD 14.95 per night)
Available in some public areas: WiFi (CAD 14.95 per night)

Parking and public transport

Self parking: CAD 33.00 per day
Valet parking: CAD 33.00 per day
Electric car charging station
Return airport shuttle (surcharge) from 3:30 AM to 7:30 PM
Airport shuttle at scheduled times
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Limo/town car service

Food and drink

Full breakfast available for a fee daily 6:30 AM–11:30 AM: CAD 12.00-24.00 for adults and CAD 8.00-12.00 for children
2 restaurants
1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Fitness centre
Full-service spa
Indoor pool
Motorised watercraft
Sauna
Shopping
Hot tub

Family friendly

Dry-cleaning service
Indoor pool
Laundry facilities

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Arabic
Chinese
Danish
English
Filipino
French
German
Italian
Japanese
Korean
Malay
Portuguese
Russian
Spanish

Business services

24-hour business centre
Meeting rooms
Conference space (22600 square feet)

Outdoors

Garden
Picnic area

Spa

11 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Hypo-allergenic bedding
Linens
Portable fan
Premium bedding

Bathroom

Bathrobes
Bathtub or shower
Designer toiletries
Hairdryer
Towels

Entertainment

TV channels
Flat-screen TV
Films for purchase
Video game console

Food and drink

Coffee/tea maker
Electric kettle
Minibar

More

Desk
Free newspapers
Iron/ironing board
Phone
Recycling
Safe
Slippers
Window screens

Policies

Check-in

Check-in between 4:00 PM and anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 25 per accommodation, per night
2 per room
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, and CAD 8.00 and CAD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self-parking fee: CAD 33.00 per day
  • Valet parking fee: CAD 33.00 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • Personal protective equipment, including masks, will be available to guests.
  • For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Can I cancel my reservation for free at The Fairmont Empress and receive a full refund?
Yes, The Fairmont Empress offers free cancellation on select room rates, because flexibility matters! Please refer to The Fairmont Empress cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool.
Is The Fairmont Empress pet-friendly?
Yes, this hotel allows pets (limit 2 per room). There's a fee of CAD 25 per accommodation, per night.
How much is parking at this property?
Self-parking is available for CAD 33.00 per day. Valet parking is available for CAD 33.00 per day.
What time is check-in at this property?
Check-in is from 4:00 PM to anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this hotel?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Does The Fairmont Empress provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CAD 25.00 per person, one-way, applies.
Where is this hotel located?
This family-friendly Victoria hotel is located on the waterfront, within a 5-minute walk of Maritime Museum of British Columbia, Victoria Bug Zoo and British Columbia Parliament Building. Victoria Harbour and Market Square are also within 10 minutes.

Guest reviews

4.3
Excellent
5 - Excellent
1,199
4 - Good
538
3 - Okay
221
2 - Mediocre
90
1 - Poor
36
4.6
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.3
Property condition

3/5

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Apr 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The outside of the hotel is gorgeous. Same with the rest of the most visited areas of the hotel. However, the price doesn’t match the true quality of the rooms. It’s something you do to say you stayed at the Empress, but not a place I would return to. Room was adequate. Stayed in a deluxe king room. Room seemed upgraded superficially, but definitely small for the price. The halls were dark, very old looking, and really blank and void of anything interesting. No soaking tub, just a shower with little water pressure. Bed was comfortable, but the walk to the room from the lobby was pretty far with confusing turns. It’s an old hotel in a pretty setting. Not much Else to say. Tea was fun the next morning... try to get a seat with a window/harbor view!

    Stayed 1 night in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    We like everything! This place was great and easy to get around Victoria

    Stayed 1 night in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Mar 2020