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The Fairmont Empress

Star Rating
4 out of 5

Information

Reviews

4.3 / 5Excellent
2,032 reviews

Amenities

  • Pool
  • Pet Friendly
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Miniature World
    3 min walk
  • Popular Location
    Maritime Museum of British Columbia
    3 min walk
  • Popular Location
    Victoria Conference Centre
    4 min walk
  • Airport
    Victoria, BC (YYJ-Victoria Intl.)
    26 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Fairmont Room, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Fairmont Room, 1 Queen Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Fairmont Room, 2 Double Beds, Non Smoking

    Room Amenities

    • Sleeps 3
    More details
  • Deluxe Room, 1 Queen Bed, Non Smoking

    Room Amenities

    • Sleeps 3
    More details
  • Deluxe Room, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 3
    More details
  • Deluxe Room, 2 Queen Beds, Non Smoking

    Room Amenities

    • Sleeps 4
    More details
  • Signature Room, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 3
    More details
  • Fairmont Room, 1 Queen Bed, Non Smoking, Harbour View

    Room Amenities

    • Harbor view
    • Sleeps 2
    More details
  • Deluxe Room, 1 King Bed, Non Smoking, Harbour View

    Room Amenities

    • Harbor view
    • Sleeps 3
    More details
  • Executive Suite, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 4
    More details
  • Fairmont Gold, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Signature Room, 1 King Bed, Non Smoking, Harbour View

    Room Amenities

    • Harbor view
    • Sleeps 2
    More details
  • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking

    Room Amenities

    • Sleeps 4
    More details
  • Fairmont Gold, 1 King Bed, Spacious Room, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Junior Suite, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 3
    More details
  • Suite, 1 Bedroom, Non Smoking

    Room Amenities

    • Sleeps 4
    More details
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbour View

    Room Amenities

    • Harbor view
    • Sleeps 2
    More details
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room

    Room Amenities

    • Harbor view
    • Sleeps 3
    More details
  • Fairmont Gold, Suite, 1 Bedroom, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View

    Room Amenities

    • Harbor view
    • Sleeps 4
    More details

About this area

Victoria

The Fairmont Empress is located on the waterfront and in an area with good shopping. Fisgard Lighthouse is a notable landmark, and some of the area's activities can be experienced at Victoria Harbour and Victoria Clipper Ferry Terminal. Travelling with kids? Consider Victoria Bug Zoo, or check out an event or a game at Save-On-Foods Memorial Centre. Our guests appreciate the hotel's central location.

What's nearby

  • Popular Location
    Miniature World - 3 min walk
  • Popular Location
    Maritime Museum of British Columbia - 3 min walk
  • Popular Location
    Victoria Bug Zoo - 3 min walk
  • Popular Location
    Victoria Conference Centre - 4 min walk
  • Popular Location
    Royal BC Museum - 4 min walk

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 32 min drive

Restaurants

  • Where to eat
  • Q at the Empress – Al fresco dining restaurant with a bar offering American cuisine. Serves breakfast, brunch and lunch daily. Reservations required. Kids' menu available.
  • Lobby Lounge – Ocean-view restaurant with a bar offering American cuisine. Serves lunch and dinner daily.
  • Q Bar – Ocean-view bar offering American cuisine. Serves lunch, dinner and light fare daily.

About this property

The Fairmont Empress

4-star Edwardian hotel connected to the convention centre in Downtown Victoria
This hotel features 2 restaurants, a full-service spa and an indoor pool. Additionally, a health club, a bar/lounge and a spa tub are on-site. All 464 rooms feature thoughtful touches such as bathrobes and slippers, plus 24-hour room service and flat-screen TVs with cable channels. Guests will also find wireless Internet access (surcharge), minibars and premium bedding.
The Fairmont Empress offers 464 forms of air-conditioned accommodation with minibars and video game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and designer toiletries.
This Victoria hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
  • The property is a member of Historic Hotels of the World.

Policies

Check-in

Check-in between 4 PM - midnight
Express check-in

Special check-in instructions

Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. Contact the property in advance to get details.

Check-out

Check-out before 11 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are allowed for an extra charge of CAD 25 per accommodation, per night.
  • 2 per room
  • Restrictions apply
  • For more information, contact the property on the number on the booking confirmation

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, and CAD 8.00 and CAD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self-parking fee: CAD 28.50 per day
  • Valet parking fee: CAD 46.75 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the property using the information on the reservation confirmation received after booking.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • Available in some public areas: WiFi (CAD 14.95 per night)

Parking and public transport

  • Self parking: CAD 28.50 per day
  • Valet parking: CAD 46.75 per day
  • Return airport shuttle (surcharge) from 3:30 AM to 7:30 PM
  • Airport shuttle at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:30 AM: CAD 12.00-24.00 for adults and CAD 8.00-12.00 for children
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Motorised watercraft
  • Sauna
  • Shopping
  • Hot tub

Family friendly

  • Dry-cleaning service
  • Indoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference space (22600 square feet)

Outdoors

  • Garden
  • Picnic area

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding

Bathroom

  • Bathrobes
  • bathtub or shower
  • Designer toiletries
  • Hairdryer

Entertainment

  • TV channels
  • flat-screen TV
  • pay films
  • video game console

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Nearby things to do

Activities

Where to eat

4.3

Excellent

5 - Excellent
1,167
4 - Good
520
3 - Okay
219
2 - Mediocre
89
1 - Poor
37
4.6
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.3
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

This property aesthetically pleasing . The shower was not so great.

Stayed 3 nights in Dec. 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Dec. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Dec. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Customer service and attention to detail is above and beyond any hotel I have stayed at.

    Stayed 1 night in Dec. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    This is a great resort for a quick getaway from Seattle. If you go you MUST upgrade to have access to the Gold Club.

    Stayed 4 nights in Nov. 2019

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