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Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationRoyal BC Museum4 min walk
    Popular LocationBritish Columbia Parliament Building4 min walk
    Popular LocationThunderbird Park - Royal BC Museum5 min walk
    AirportVictoria, BC (YYJ-Victoria Intl.)34 min drive

Choose dates to view prices

  • Fairmont, Room, 2 Double Beds

    4.2/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 3
    More detailsFairmont, Room, 2 Double Beds
  • Deluxe Room, 2 Queen Beds

    4.4/5 guest room rating

    Room amenities

    • 382 sq ft
    • Sleeps 4
    More detailsDeluxe Room, 2 Queen Beds
  • Fairmont Gold, Room, 1 King Bed, Harbour View

    4.8/5 guest room rating

    Room amenities

    • 323 sq ft
    • Harbor view
    • Sleeps 2
    More detailsFairmont Gold, Room, 1 King Bed, Harbour View
  • Fairmont, Room, 1 Queen Bed

    4.4/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    More detailsFairmont, Room, 1 Queen Bed
  • Deluxe Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 382 sq ft
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Fairmont Gold, 1 King Bed, Non Smoking

    Room amenities

    • 301 sq ft
    • Sleeps 2
    More detailsFairmont Gold, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed

    Room amenities

    • 452 sq ft
    • Sleeps 3
    More detailsJunior Suite, 1 King Bed
  • Suite, 1 Bedroom, Non Smoking

    Room amenities

    • 549 sq ft
    • Sleeps 4
    More detailsSuite, 1 Bedroom, Non Smoking
  • Fairmont, Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    More detailsFairmont, Room, 1 King Bed
  • Deluxe Room, 1 Queen Bed, Non Smoking

    Room amenities

    • 382 sq ft
    • Sleeps 3
    More detailsDeluxe Room, 1 Queen Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking

    Room amenities

    • 474 sq ft
    • Sleeps 4
    More detailsExecutive Suite, 1 King Bed, Non Smoking
  • Fairmont Gold, Room, 1 King Bed

    Room amenities

    • 377 sq ft
    • Sleeps 2
    More detailsFairmont Gold, Room, 1 King Bed
  • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking

    Room amenities

    • 377 sq ft
    • Sleeps 4
    More detailsFairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking
  • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View

    Room amenities

    • 452 sq ft
    • Harbor view
    • Sleeps 4
    More detailsFairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View
  • Fairmont Gold, Suite, 1 Bedroom, Non Smoking

    Room amenities

    • 522 sq ft
    • Sleeps 2
    More detailsFairmont Gold, Suite, 1 Bedroom, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room

    Room amenities

    • 323 sq ft
    • Harbor view
    • Sleeps 3
    More detailsFairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room
  • Fairmont, Room, 1 Queen Bed, Harbour View

    4.5/5 guest room rating

    Room amenities

    • 280 sq ft
    • Harbor view
    • Sleeps 2
    More detailsFairmont, Room, 1 Queen Bed, Harbour View
  • Deluxe Room, 1 King Bed, Harbour View

    Room amenities

    • 382 sq ft
    • Harbor view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Harbour View
  • Deluxe Room, 2 Queen Beds, Non Smoking, Harbour View

    Room amenities

    • 382 sq ft
    • Harbor view
    • Sleeps 4
    More detailsDeluxe Room, 2 Queen Beds, Non Smoking, Harbour View
  • Signature Room, 1 King Bed

    4.3/5 guest room rating

    Room amenities

    • 350 sq ft
    • Sleeps 3
    More detailsSignature Room, 1 King Bed
  • Signature Room, 1 King Bed, Non Smoking, Harbour View

    Room amenities

    • 350 sq ft
    • Harbor view
    • Sleeps 2
    More detailsSignature Room, 1 King Bed, Non Smoking, Harbour View

About this area

Victoria

Located in Victoria, Fairmont Empress is connected to the convention centre. Maritime Museum of British Columbia and Chinatown are cultural highlights, and some of the area's activities can be experienced at Victoria Harbour and Victoria Golf Club. Travelling with kids? Don't miss Victoria Bug Zoo. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Our guests appreciate the hotel's central location.
Visit our Victoria travel guide
View in a map
Popular Location

What's nearby

  • Royal BC Museum - 4 min walk
  • British Columbia Parliament Building - 4 min walk
  • Thunderbird Park - Royal BC Museum - 5 min walk
  • Victoria Harbour - 5 min walk
  • Victoria Clipper Ferry Terminal - 7 min walk

Getting around

  • AirportVictoria, BC (YYJ-Victoria Intl.) - 34 min drive

Restaurants

  • Q at the Empress — 1 min walk
  • Lobby Lounge — 1 min walk
  • Nautical Nellies - 4 min walk
  • The Bard and the Banker - 4 min walk
  • Flying Otter Grill - 4 min walk

About this property

Fairmont Empress

Edwardian hotel connected to the convention centre in Victoria with 2 restaurants
2 restaurants, a full-service spa and an indoor pool are available at this hotel. Additionally, a health club, a bar/lounge and a spa tub are on-site. All 464 rooms feature thoughtful touches such as bathrobes and slippers, plus 24-hour room service and flat-screen TVs with cable channels. Guests will also find wireless Internet access (surcharge), minibars and premium bedding.
Fairmont Empress offers 464 forms of air-conditioned accommodation with minibars and video game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Willow Stream Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • Available in some public areas: WiFi (CAD 14.95 per night)

Parking and public transport

  • Self parking: CAD 33.00 per day
  • Valet parking: CAD 33.00 per day
  • Electric car charging station
  • Return airport shuttle (surcharge) from 3:30 AM to 7:30 PM
  • Airport shuttle at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:30 AM: CAD 12.00-24.00 for adults and CAD 8.00-12.00 for children
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Motorised watercraft
  • Sauna
  • Shopping
  • Hot tub

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference space (22600 square feet)

Outdoors

  • Garden
  • Picnic area

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Linens
  • Portable fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase
  • Video game console

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Window screens

Policies

Check-in

Check-in between 4:00 PM and anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM
Fees may apply; contact the property in advance to get details

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 25 per accommodation, per night
2 per room
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, and CAD 8.00 and CAD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self-parking fee: CAD 33.00 per day
  • Valet parking fee: CAD 33.00 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 18 years old are not allowed in the spa

Property is also known as

Fairmont Empress Hotel Victoria
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress
Fairmont Hotel Empress
Victoria Fairmont
Empress Hotel Victoria
Fairmont Hotel Victoria
The Fairmont Empress Hotel Victoria
Fairmont Victoria
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Can I cancel my reservation for free at Fairmont Empress and receive a full refund?
Yes, Fairmont Empress offers free cancellation on select room rates, because flexibility matters! Please refer to Fairmont Empress cancellation policy on our site for more details about any exclusions or requirements.
Does Fairmont Empress have a pool?
Yes, this property has an indoor pool.
Is Fairmont Empress pet-friendly?
Yes, this hotel allows pets (limit 2 per room). There's a fee of CAD 25 per accommodation, per night.
How much is parking at Fairmont Empress?
Self-parking is available for CAD 33.00 per day. Valet parking is available for CAD 33.00 per day.
What time is check-in at Fairmont Empress?
Check-in is from 4:00 PM to anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Fairmont Empress?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Does Fairmont Empress provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CAD 25.00 per person, one-way, applies.
Where is Fairmont Empress located?
This family-friendly Victoria hotel is located on the waterfront, within a 5-minute walk of Maritime Museum of British Columbia, Victoria Bug Zoo and British Columbia Parliament Building. Victoria Harbour and Market Square are also within 10 minutes.
4.4
Excellent
993 reviews
5 - Excellent
641
4 - Good
220
3 - Okay
74
2 - Poor
40
1 - Terrible
18

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

2/5 Poor

Travelled with family
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
PROS: 1] Central location and an icon. 2] Allowed early checked in before 4PM. CONS: 1] no complimentary Wifi, 2] small room, 3] beds not comfortable for a Fairmont hotel standards 4] swimming pool is too small 5] Restaurants-Veranda and the Q , menu options are limited. 6] Some staff are not friendly 7] Parking is $35 per day 8] TV channels are limited unless you have to pay for pay per view on demand 9] Washroom is too small 10] Hotel lobby is small.
Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
I truly do miss the Thursday lunch at The Bengal Room. Bring it back In its awe inspiring originality. Please Be Bold.
Stayed 1 night in Sep 2020

5/5 Excellent

Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great on our family stay, except the bedding. It was too soft and we were kind of falling in.
Stayed 1 night in Aug 2020

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