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"I didn’t like my view from my room it looked like a forest I could not enjoy sitting outside "

"I recently had the pleasure of staying at a remarkable hotel that seamlessly combines sustainability, nature, and outstanding customer service. From the moment we arrived, it was clear this place was special. The hotel's commitment to sustainability was evident everywhere we looked. Every detail showed their dedication to preserving the environment. It was heartwarming to see a place that truly cares about its impact on the planet. Surrounded by nature, we felt an immediate sense of peace and relaxation. Waking up to the sound of birds chirping and enjoying our morning coffee on the balcony with a view of lush greenery was an experience we won’t forget. The nature trails were a perfect way to explore the local flora and fauna, and the guided tours were both educational and enjoyable. The customer service was exceptional. Every staff member we encountered was friendly, professional, and genuinely interested in making our stay perfect. They went above and beyond to accommodate our needs, and their passion for their work shone through in every interaction. And the food—oh, the food! The meal options were a delightful surprise, featuring fresh, locally sourced ingredients. Each dish was a culinary masterpiece, and the attention to detail was evident in every bite. Special dietary requests were handled with ease, making everyone in our party feel valued and cared for. We are thankful to guest services for being very dedicated Diana, Ricardo, Concierge Flores ✨ "

"We loved the beach, service, drinks, and food. Loved the restaurant choices and staff. "

"The gardens and grounds were a tropical paradise. Service was excellent everywhere. "

"We went with a group of 15 and everything was excellent, employees were amazing, facilities were clean, restaurants were delicious in all areas, Rodizio was our favorite! Staff went over and beyond the call of duty, there were many events thru out the day! Thank you for the great memories!!! "

"Great hotel! Amenities are endless and the service too notch "

"Was lovely and peaceful, a great vacation "

"Marcelo was by far my favorite person there! Amazing human being. Grand oasis tulum had plenty of bars / restaurants to chose from. Food was great, absolutely no complaints."

"Beautiful staff"