Starovoitove Vacation Packages

The staff rushed us during check in. When we asked questions we were told, “hold on I’m getting there” and the way she said it was as if we were annoying her. Then they kept changing our credits and treated us like we did something wrong and shouldn’t have credits. There was only 1 person that treated us great, Milly from the Conrad lobby. We also had a broken shower head that never got fixed. So showering was a nuisance. Lastly the shower had hair from a previous guest that was still clinging to the wall. Worst stay in a very long time.

The room was very clean but a bit small. The traffic noise is very loud. Bathroom very tiny no shelf space. Nice large TV nice little patio area. Check in by Kisko

Would book again.

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Yes there was everything we needed right there to cook with, we didn’t make it to the pool but next time!!