I booked a first floor room for personal and specific reasons. When we checked in, we discovered we had been “bumped” to the second floor by the owner of the property. I made it clear I did not want to be moved and the front desk said the owner did it and didn’t know why,…. There was nothing we could do until the people who were in the room we booked checked out and the room was cleaned. I was assured the second floor was an upgrade. Haha, no, it definitely was not. The second floor room was outdated, had 2 refrigerators (1 updated one and a noisy one in a cabinet) when I went to discover where the noise was coming from (2nd fridge) the door fell off the cabinet. The pillowcases were dirty and there was a dripping stain on the wall. The table only had 1 chair (one of us had to eat on the bed).
Once we spoke to the owner, she assured we could have the first floor room when it was ready. It was much nicer. Updated and functional. The property itself was clean. The continental breakfast was good with lots of options. ALL the staff within the property we spoke with here all great. The property is across from the public access to the beach. The balconies face the parking lot where ALL the beach goers park, it is not quiet or private.