- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am trying to take into account the situation with Covid when creating this review. The entirety of the staff (except the valet) were really unpleasant to talk to. They need to include some sort of disclaimer about what is unavailable to guests during this time before booking. There was no room service, no pay per view movies. None of the items included in their “resort fee” were made available to us. They also did not enforce the using of masks in the building whatsoever. Many people walked around with no masks at all. I really wish that we had picked a different hotel in the same area. We were very uncomfortable by how rude everyone was, that none of the items we paid large fees for were available, and that they only seemed to enforce Covid rules that would save them money. We actually checked out day early and lost an entire night because of how unwelcoming and bizarre everyone was acting. My husband and I wanted to have a little staycation to celebrate my pregnancy and have a relaxing weekend. It was the exact opposite. I wish we had gone somewhere else.