We were very impressed with the front desk staff when we arrived and then when we inquired about checking out. The people who spoke to her extremely knowledgeable and very helpful.
The reason we rated our experience so low and ultimately ended up leaving after one night was due to how worn the hotel room seems, and how different it appeared in the pictures online. As soon as we enter the room, we could both sense how used the room had been. Even though the room may have been clean, it just felt dirty and ultimately felt too uncomfortable to even use the blankets on the bed. The showers and bathroom were even subpar. In the end, we both did not sleep at all, and ultimately knew that we could not spend more than one night there.
The staff was very helpful in the morning and talking to us about our situation, and very apologetic, and inquired about what they could do to improve our situation. We are very thankful that we were able to have a shuttle to the parks and have early access. This is ultimately why we booked the hotel. However, due to the cleanliness and conditions of the rooms, we would not return to this location in the future.
