Exterior

Reviews of Staybridge Suites South Springfield, an IHG Hotel

3 out of 5
Staybridge Suites South Springfield, an IHG Hotel
4231 Schooner Drive, Springfield, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 167 out of 348 reviews" "
Rating 8 - Good. 101 out of 348 reviews" "
Rating 6 - Okay. 42 out of 348 reviews" "
Rating 4 - Poor. 27 out of 348 reviews" "
Rating 2 - Terrible. 11 out of 348 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Very clean! Loved the 2 room suite!
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Shengying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place!

10/10 Excellent

Joy

Stayed 1 night in Nov 2023

8/10 Good

Regina

Travelled with family
Liked: Amenities
The bed is very firm and uncomfortable but our overall room was satisfactory. The breakfast was very nice, lots of selections and very clean. Staff was pleasant and inviting. Would stay again. Hopefully the get new mattresses in the future 😊
Stayed 1 night in Oct 2023

8/10 Good

Janice

Liked: Staff & service
I would have liked to see a bigger marketplace for food. The upholstered pullout in my room was frayed, looked old.
Stayed 4 nights in Oct 2023

10/10 Excellent

gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk All-stars!
The front desk staff was a pleasure ro work with as we checked in, and my partner wanted to confirm his room type request for the upcoming weekend. They were unable to find the reservation originally, but came to the room as soon as they found the answer.
Stayed 2 nights in Sep 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC in rooms was very touchy with separate controls for living and bedrooms (analog), hallways were not conditioned so that created another heat source making it difficult to maintain a consistent temperature . For hotel age it was in excellent condition.
Stayed 2 nights in Jul 2023

10/10 Excellent

Trista

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Our hotel room was 80 degrees. The excellent staff members got us a new room. It was a pain with several young kids and lots of stuff, tired, cranky.
Stayed 1 night in Jul 2023

4/10 Poor

Randy

Disliked: Property conditions & facilities
Beds are uncomfortable, pillows are flat. Called earlier in the morning about early check in, they said it will be ready at 3pm. Arrived at 330pm and room wasnt available, I also requested a king bed suite and received a queen size. Wasnt able to move rooms. Overall experience wasnt the greatest. Overly priced compared to others around the area.
Stayed 1 night in Jul 2023

2/10 Terrible

Tanya

Travelled with family
Disliked: Cleanliness
I had ants in my sons bed it was horrible!
Stayed 1 night in Jul 2023

6/10 Okay

Angela

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Desparation is why we stayed
Stayed 3 nights in Jun 2023

8/10 Good

Ann

Stayed 1 night in Jul 2023

4/10 Poor

Roger, Long Grove

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Seemed to be short of staff. Having problems checking in guests. Food not ready for breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m always comfortable staying here.
Stayed 1 night in May 2023

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Joshua

Stayed 3 nights in Apr 2023

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was an older property and it showed. The rooms were very small, and our room door was difficult to close. Also, the walls are paper thin and we could hear our neighbour coughing all night. The area is industrial and there are not a lot of choices to eat. Nothing the staff did was wrong they were lovely. But this property needs some major upgrades. I would not stay again.
Stayed 1 night in Apr 2023

10/10 Excellent

Tremell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble connecting to WiFi
Stayed 3 nights in Apr 2023

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, helpful and attentive.
Stayed 2 nights in Mar 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!

6/10 Okay

Justin

Travelled with family
Liked: Room comfort
No blankets or pillow for the pull out couch. The door to room stuck. You had to really pull to get it open. No ice machine thankful for the kitchen letting us get some from them.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Would have been fine, but…
Ants. There were lots of ants in the bathroom. They got into some of our toiletries. Uggh! Hotel location was in fairly quiet area. Several restaurant choices nearby. Comfortable room. Fine place to stay if no ants sharing your room.
Stayed 1 night in Feb 2023

10/10 Excellent

Renee, Broken Arrow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are awesome. The hotel is very friendly. Highly recommend.
Stayed 1 night in Feb 2023

6/10 Okay

Chakeeta

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice but the property is in need of serious maintenance. It is very cold and the bathroom is almost comparable to the Bates motel. Very scary
Stayed 1 night in Jan 2023

10/10 Excellent

Steve

Stayed 1 night in Jan 2023

10/10 Excellent

Colette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Staff was friendly from start to finish.
Stayed 1 night in Jan 2023

8/10 Good

Mary, New Lenox

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly and friendly staff

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Rusty

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was filthy
Stayed 1 night in Jan 2023

10/10 Excellent

Robert Wynia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Jane

Stayed 1 night in Nov 2022

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Great breakfast! Comfortable bed!
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, it is not easy to find but worth the journey.
Stayed 2 nights in Oct 2022

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

JIGAR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Oct 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Clean and very good value
Stayed 1 night in Oct 2022

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, room comfort
Okay but not great
Front desk staff was great. Room nice- but very crowded getting past bed to bathroom. Had DVD player but no ability to use streaming services. Housekeeping brought fresh towels- but didn’t refill body wash. Pool was nice. Breakfast was unpredictable and not vegan friendly at all. Not a single dairy free item- creamer etc offered. Some food like eggs and hash browns cold. We stayed 3 nights.
Stayed 3 nights in Sep 2022

8/10 Good

James, Longmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Rose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told there would be no fragranced products in room. But the room reared of scented chemicals which gave me ASTHMA.
Stayed 3 nights in Sep 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location good. Staff welcoming and check in very nice and helpful. Dog friendly.
Stayed 1 night in Sep 2022

8/10 Good

Jody

Stayed 2 nights in Sep 2022

10/10 Excellent

Randolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We tried to check in early and she said no rooms were available. Suddenly 45 min later at check in time I had the option of any room on any floor. Hard to imagine that all rooms were suddenly all clean at the same time. If you don’t allow early check in just say that versus lying to me. Very irritating. Went up to the front desk several times during our stay and no one was ever at the front desk. At check out the lady working the front was sitting in the dining area eating breakfast.
Stayed 1 night in Aug 2022

8/10 Good

Mumin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment
Stayed 2 nights in Aug 2022

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service
Convenient location
Stayed 2 nights in Aug 2022