Quite terrible. Actually traumatic. The staff were uncaring and unwavering. This is a "special type of residence", and really shouldn't be listed with other hotels in Rome. It was totally inappropriate for a mother traveling alone, to visit her son, who is a study abroad student. I wanted to leave as soon as I arrived, and the staff wouldn't grant me a refund, for a totally inappropriate lodging for me and my circumstance. They have rules that no one, I mean not even my son, could enter the property, other than me. It's some kind of religious Vatican owned property, not a real hotel. He couldn't come into the gate to help with my luggage, nor come over and visit in my room. Had I stayed there, I would have to make a plan to meet him each time on the street, or at a restaurant closeby. And the place was off the beat and path, up 2 flights of dark steps, off from a dark street, not safe for a woman alone. The staff was rude, and kept me waiting in a room for 2 hours...and didn't even emerge from their office to tell me what was going on. After a frustrating wait, I was tired, cold, and it was raining. I finally said that I was leaving, after sitting alone for 2 hours, and getting nowhere with my refund exception, from them directly. I booked my own new accommodations while being kept waiting that entire time. I was shaken, angry, and was considering booking a flight back to the States. No one needs to be treated so disrespectfully and rudely on vacation.