1/5 Terrible
Rui
Travelled with family
Jun 27, 2022
Disliked: Cleanliness, amenities, property conditions & facilities
On June 24th, 2022 my family and I arrived at the Republic Hotel in Rome around 9:30 am to make our check-in. The lady at the front desk told us we had to wait until 2:00 pm to get our room, however the hotel offered us to leave our luggage, so we could walk around the city, and then at 2:00 pm we could come back to the hotel to claim our luggage with a ticket they gave us and go to our designated room. They told us several times that the hotel was safe enough, so we did not have to be worried about leaving our luggage there.
At 2 pm we came back to the hotel, and we went directly to the front desk where our room's key was given to us, and right after that we went to get our luggage. It was at that moment when we realized we were missing our backpack, the one with the computer and all the gifts we got during our trip around Italy including expensive sets of jewelry from Murano, a dress from Capri, scarves from Burano, plus other gifts. We complained to the front desk lady immediately about the missing bag, and they started looking for it, but unfortunately the bag was never found. They checked the surveillance video and they told us a man was seen taking our bag. At that moment I asked to call the police, and they asked me to go with the hotel manager, Pietro, to the police station to make the formal police report. The police report was provided immediately, and Pietro, the hotel manager, kept a copy. The total value of this loss was around 4000 euros
Stayed 1 night in Jun 2022