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Viceroy Riviera Maya

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Viceroy Villa with Private Pool and Deck | Outdoor pool
Two Level Villa, Ocean View | Property amenity
Egyptian cotton sheets, premium bedding, minibar, in-room safe
2 restaurants, breakfast served
Business center

Overview of Viceroy Riviera Maya

VIP Access

Viceroy Riviera Maya

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710

Guests rated this location 8.7/10 - Excellent

Explore the area

  • Popular LocationGran Coyote Golf9 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course10 min drive
  • Popular LocationPunta Esmeralda Beach16 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Viceroy Riviera Maya is on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Temazcal Natura and Cenote Chaak Tun are also worth visiting. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby.
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Map

What's nearby

  • Guadalupe Church - 7 min drive
  • Gran Coyote Golf - 9 min drive
  • Playa 88 - 9 min drive
  • El Camaleon Mayakoba Golf Course - 10 min drive
  • Punta Esmeralda Beach - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Amaranto - 12 min walk
  • Snack Riviera - 12 min walk
  • Piano Bar - 14 min walk
  • The Fives Plaza - 6 min walk
  • Mamma Mia - 17 min walk

About this property

Viceroy Riviera Maya

5-star luxury resort by the ocean
A roundtrip airport shuttle, a beach bar, and a poolside bar are just a few of the amenities provided at Viceroy Riviera Maya. With a white sand beach, beachfront dining, and beach massages, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a facial, and a hot stone massage at Wayak Spa, the onsite spa. Enjoy a poolside location, ocean views, and al fresco dining at the two onsite restaurants. Aerobics classes and yoga classes are offered at the health club; Viceroy Riviera Maya also has a terrace, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool
  • Limo/town car service, continental breakfast (surcharge), and valet parking (surcharge)
  • Free newspapers, concierge services, and a porter/bellhop
  • Massage treatment rooms, wedding services, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All 41 rooms offer comforts such as private plunge pools and premium bedding, in addition to perks like furnished patios and air conditioning. Guests reviews say good things about the comfortable rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and rollaway/extra beds (surcharge)
  • Designer toiletries, showers, and hair dryers
  • 42-inch flat-screen TVs with satellite channels and DVD players
  • Separate sitting areas, ceiling fans, and housekeeping

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (USD 8 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–11:30 AM: USD 35-50 per person
  • 1 beach bar, 1 poolside bar and 1 bar
  • 2 restaurants
  • Room service available

Restaurants on site

  • Coral Restaurant + Bar

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • This property does not have elevators
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower

Entertainment

  • DVD player
  • Satellite channels
  • 42-inch flat-screen TV

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Private plunge pool
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Up to 20 lbs per pet
Food and water bowls are available

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are available for USD 100.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 16 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 35–50 per person
  • Airport shuttle fee: USD 326 per vehicle (roundtrip, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Children 12 years old and younger are not permitted at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen
Viceroy Riviera Maya Resort
Viceroy Riviera Maya Playa del Carmen
Viceroy Riviera Maya Resort Playa del Carmen

Frequently asked questions

Does Viceroy Riviera Maya have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Viceroy Riviera Maya?

As of Mar 31, 2023, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya on Apr 23, 2023 start from CA $1,134.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Viceroy Riviera Maya pet-friendly?

Yes, Viceroy Riviera Maya allows pets with a maximum weight of up to 20 lbs per pet. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much is parking at Viceroy Riviera Maya?

Valet parking is available for USD 8 per day.

What time is check-in at Viceroy Riviera Maya?

Check-in is from 3 PM - midnight.

What time is check-out at Viceroy Riviera Maya?

Check-out is at noon.

Does Viceroy Riviera Maya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 326 per vehicle applies.

Where is Viceroy Riviera Maya located?

Nestled on the beach, this Playa del Carmen resort is 0.1 mi (0.1 km) from Playa Xcalacoco and 2.8 mi (4.4 km) from Quinta Avenida. Punta Esmeralda Beach and Playa 88 are also within 3 mi (5 km).

Viceroy Riviera Maya Reviews

Viceroy Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 273 out of 337 reviews" "
" "10 - Excellent 81%
Rating 8 - Good. 42 out of 337 reviews" "
" "8 - Good 12%
Rating 6 - Okay. 9 out of 337 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 6 out of 337 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 7 out of 337 reviews" "
" "2 - Terrible 2%

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

6/10 Okay

Gregory Alexander

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very much a Private facility
Stayed 6 nights in Feb 2023

10/10 Excellent

Shauna E., Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful and our room couldn't have been better. The private plunge pool and outdoor shower were so relaxing. We stayed 8 days and had all meals but one at Viceroy - the food was fabulous. The beach is beautiful but rocky at the shore line. The staff and service are first rate. Every request was taken care of immediately! Playa Del Carme in an easy 15 cab ride away with lots to see. Many excursions are available but we came to just take it easy and didn't try any. I HIGHLY recommend Viceroy and hope to go back.

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Dream Birthday
We did The Best Choice with Viceroy! Incredible Rooms, The Best Service, the Spa is a Other Nivel Nice Beach and Beautiful View, Excellent food, The Service in the Beach Wowwww, We come back Soon!
Take Breakfast in the pool
Stayed 3 nights in Nov 2022

10/10 Excellent

Jacob Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Viceroy is unbelievable! Best experience at a resort I have ever had! My wife and I went here for our honeymoon and we could not be happier with our experience!

10/10 Excellent

aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are looking for something quiet and relaxing. The private pool villas are awesome and perfect for a romantic get away. Lots of wildlife to see on the property being set in the jungle. Staff was very professional. Came here in September 2022 for reference and the main drawback is that the beach is not good for swimming due to an abundance of rocks. Food and drinks were very good but could use a little more variety in the breakfast menu. I did some spearfishing in front of the property and the kitchen cooked the lobsters, octopus and fish I caught which was prepared wonderfully. Not a great spot for the family, but I would definitely recommend this place for couple looking for a romantic escape.
Stayed 6 nights in Sep 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Jamel DEMETRE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the privacy of the rooms, the private patios and pools. The music from neighboring properties was loud two out of the three nights we were there and made it difficult to sleep. The service was very good. The rooms were beautiful but a little dark. The bathrooms were very nice. We liked the indoor and outdoor showers.
Stayed 2 nights in May 2022

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and property are beautiful - small houses in junglelike nature. The rooms look like something out of a movie with a plunge pool and hammock. The staff is extraordinary! They were so friendly and helpful. Special thanks to Rodrigo who told me where to find delicious tacos in Playa del Carmen and was so welcoming at the poolside breakfast restaurant. The spa is wonderful and there was music every night. Definitely recommend it for a romantic getaway.
Stayed 3 nights in May 2022