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Overview of Viceroy Riviera Maya

Photo gallery

Featured Image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Outdoor pool
VIP Access

Viceroy Riviera Maya

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationGrand Coral Golf Riviera Maya16 min drive
    Popular LocationPunta Esmeralda Beach22 min drive
    Popular LocationEl Camaleon Mayakoba Golf Course31 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

Luxury Villa, 2 Queen Beds

3.9/5 guest room rating
  • 968 sq ft
  • Sleeps 4
  • 2 Queen Beds

Two Level Villa, Ocean View

No guest room rating
  • 2809 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Signature Villa

5/5 guest room rating
  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

Royal Villa

4.6/5 guest room rating
  • 968 sq ft
  • Sleeps 3
  • 1 King Bed

Viceroy Villa with Private Pool and Deck

5/5 guest room rating
  • 1668 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Luxury Villa, 1 King Bed

4.7/5 guest room rating
  • 968 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Villa

5/5 guest room rating
  • 1668 sq ft
  • Sleeps 3
  • 1 King Bed

Villa, Beachfront

5/5 guest room rating
  • 1668 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

About this area

Playa del Carmen

Located in Playa del Carmen, Viceroy Riviera Maya is on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby.
Popular Location

What's nearby

  • Guadalupe Church - 9 min drive
  • Playa 88 - 10 min drive
  • Grand Coral Golf Riviera Maya - 16 min drive
  • Punta Esmeralda Beach - 22 min drive
  • El Camaleon Mayakoba Golf Course - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Coral Grill and Bar — 1 min walk
  • Los Murales — 15 min walk
  • Coco's Cabanas — 6 min drive
  • Fonda Argentina — 7 min drive
  • El Puerto — 10 min drive

About this property

Viceroy Riviera Maya

Ocean-view resort with a poolside bar, near Grand Coral Golf Riviera Maya
Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 41 rooms boast private plunge pools and offer free WiFi and furnished patios. Free wired Internet and sitting areas are standard, as are flat-screen TVs with satellite channels.
Viceroy Riviera Maya offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Viceroy Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Lessons/classes/games

Pilates
Yoga

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (USD 8 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • 2 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Dry cleaning service
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer

Entertainment

  • 42-inch flat-screen TV
  • DVD player
  • Satellite channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Private plunge pool
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Up to 20 lbs

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are available for USD 150.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 15 percent of room rate
The resort fee includes:
  • Spa access
  • Health club access
  • Fitness center access

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 302 per vehicle (roundtrip)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 150.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen
Viceroy Riviera Maya Resort
Viceroy Riviera Maya Playa del Carmen
Viceroy Riviera Maya Resort Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Viceroy Riviera Maya and receive a full refund?
Yes, Viceroy Riviera Maya offers free cancellation on select room rates, because flexibility matters! Please refer to Viceroy Riviera Maya cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Viceroy Riviera Maya?
As of Apr 11, 2021, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya on Apr 12, 2021 start from CA $701, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Viceroy Riviera Maya have a pool?
Yes, this property has an outdoor pool.
Is Viceroy Riviera Maya pet-friendly?
Yes, Viceroy Riviera Maya allows pets with a maximum weight of up to 20 lbs per pet. There's a fee of USD 50 per pet, per night.
How much is parking at Viceroy Riviera Maya?
Valet parking is available for USD 8 per day.
What time is check-in at Viceroy Riviera Maya?
Check-in is from 3 PM - midnight.
What time is check-out at Viceroy Riviera Maya?
Check-out is at noon.
Does Viceroy Riviera Maya provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 302 per vehicle applies.
Are there all-inclusive benefits at Viceroy Riviera Maya?
Some rate plans available at this property are all-inclusive.
Where is Viceroy Riviera Maya located?
Nestled on the beach, this Playa del Carmen resort is within 3 mi (5 km) of Punta Esmeralda Beach, Quinta Avenida, and El Camaleon Mayakoba Golf Course. Playa 88 and Guadalupe Church are also within 3 mi (5 km).

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 247 out of 304 reviews
5 - Excellent 81%
Rating 4 - Good. 38 out of 304 reviews
4 - Good 13%
Rating 3 - Okay. 7 out of 304 reviews
3 - Okay 2%
Rating 2 - Poor. 6 out of 304 reviews
2 - Poor 2%
Rating 1 - Terrible. 6 out of 304 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.8/5

Staff & service

4.3/5

Amenities

4.7/5

Property conditions & facilities

2/5 Poor

Stayed 4 nights in Jan 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
real bad experience with the front desk and stuff
Stayed 3 nights in Jan 2021

5/5 Excellent

Stayed 2 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing relaxing stay.
A very relaxing, no stress trip. Villa's beautiful, staff excellent and great food.
Stayed 5 nights in Nov 2020

1/5 Terrible

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff was unhappy with having to do their jobs. The property is worn down, plenty of foul smells, loud AC noise, abundance of mosquitoes, the food is terrible and overpriced.
Stayed 4 nights in Oct 2020

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