Viceroy Riviera Maya

Photo gallery for Viceroy Riviera Maya

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Outdoor pool

Overview of Viceroy Riviera Maya

VIP Access

Viceroy Riviera Maya

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGrand Coral Golf Riviera Maya10 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course10 min drive
  • Popular LocationPunta Esmeralda Beach16 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Viceroy Riviera Maya is on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and popular attractions include Xcaret Eco Theme Park and Xplor Theme Park. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and skydiving nearby.

What's nearby

  • Grand Coral Golf Riviera Maya - 10 min drive
  • El Camaleon Mayakoba Golf Course - 10 min drive
  • Guadalupe Church - 15 min drive
  • Playa 88 - 16 min drive
  • Punta Esmeralda Beach - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Arezzo - 3 min walk
  • Koh Thai - 10 min walk
  • La Brasserie - 10 min walk
  • Los Murales - 15 min walk
  • Coco's Cabanas - 6 min drive

About this property

Viceroy Riviera Maya

5-star beach resort with a full-service spa
Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Viceroy Riviera Maya offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Viceroy Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Lessons/classes/games

Pilates
Yoga

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (USD 8 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–noon: USD 35-50 per person
  • 2 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Coral Grill and Bar

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower

Entertainment

  • 42-inch flat-screen TV
  • DVD player
  • Satellite channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Private plunge pool
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Up to 20 lbs
Food and water bowls are available

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are available for USD 150.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 15 percent of room rate
The resort fee includes:
  • Spa access
  • Health club access
  • Fitness center access

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 35 and USD 50 per person (approximately)
  • Airport shuttle fee: USD 326 per vehicle (roundtrip, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 150.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Children 12 years old and younger are not permitted at this property

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen
Viceroy Riviera Maya Resort
Viceroy Riviera Maya Playa del Carmen
Viceroy Riviera Maya Resort Playa del Carmen

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 265 out of 326 reviews
5 - Excellent 81%
Rating 4 - Good. 41 out of 326 reviews
4 - Good 13%
Rating 3 - Okay. 7 out of 326 reviews
3 - Okay 2%
Rating 2 - Poor. 6 out of 326 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 326 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the privacy of the rooms, the private patios and pools. The music from neighboring properties was loud two out of the three nights we were there and made it difficult to sleep. The service was very good. The rooms were beautiful but a little dark. The bathrooms were very nice. We liked the indoor and outdoor showers.
Stayed 2 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and property are beautiful - small houses in junglelike nature. The rooms look like something out of a movie with a plunge pool and hammock. The staff is extraordinary! They were so friendly and helpful. Special thanks to Rodrigo who told me where to find delicious tacos in Playa del Carmen and was so welcoming at the poolside breakfast restaurant. The spa is wonderful and there was music every night. Definitely recommend it for a romantic getaway.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding.
Stayed 7 nights in Mar 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this property was beyond excellent. The pool, gift shop, and wait staff went above and beyond my expectations. The exceptional staff members included: Pepe and Francisco at the the restaurant, Yvonne at the gift shop who shopped for a sun shirt for my daughter, and Pablo at the dive shop. The food was also excellent. The real drawback at the hotel was the noise at night from the properties surrounding the hotel. The music was SO INCREDIBLY LOUD and being inside the rooms seemed to amplify it. Instead of addressing the issue, the hotel passive aggressively left ear plugs on the night table. The music was so loud on the edge of the property that the water in my glass was vibrating. I asked the first night if this happened every night, the reply was that “it only happens on the weekends.” Two days later when the noise was at a crescendo, I requested to move our room. The front desk staff was condescending and acted as if it were an unreasonable request. At the end of our stay, I was told by the butler that our late checkout was no longer viable because “we moved rooms.” Later, I showed the front desk staff our letter of guaranteed late check out and was granted a check out at 2:00. The noise would have been so much easier to tolerate had I known about the noise at the start of our stay. An explanation of the ear plugs and an acknowledgment of the noise at night would have gone a long way.
Stayed 5 nights in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great. Perfect couples getaway.
Stayed 6 nights in Feb 2022