Title: Pelicano Inn Playa del Carmen - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pelicano Inn Playa del Carmen - Beachfront Hotel On a private white sand beach, near Quinta Avenida ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/27383e55.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Room, 2 Double Beds, Oceanfront](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/d17eabf8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/b885c6d7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/ae03cbd5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/f91c81c8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find paradise at Pelicano Inn Playa del Carmen - Beachfront Hotel. Enjoy direct access to turquoise waters from the private beach. The on-site restaurant serves breakfast, and the bar offers refreshing cocktails. Wander through the garden or relax on sun loungers. 8.2 Very good ## Popular amenities - - - Bar - Room service - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Standard Room - Garden View | View from room](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/fb39df7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - Garden View 8.0 Very good 4 reviews ### Highlights Balcony Yard Air conditioning Free cribs/infant beds Mini-fridge Ceiling fan Private bathroom Minibar - 190 sq ft - Sleeps 4 - 2 Double Beds ![Standard Room, 2 Double Beds, Oceanfront](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/9c448e90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Oceanfront 8.0 Very good 3 reviews ### Highlights Balcony Air conditioning Mini-fridge Flat-screen TV Ceiling fan Private bathroom Coffee/tea maker Minibar - Ocean view - Sleeps 4 - 2 Double Beds ![Standard Room, 2 Double Beds, Ocean View | In-room business centre](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/9cb44846.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Ocean View 9.0 Wonderful 7 reviews ### Highlights Balcony Air conditioning Mini-fridge Flat-screen TV Ceiling fan Private bathroom Minibar Free bottled water - Ocean view - Sleeps 4 - 2 Double Beds ![Honeymoon Room with Jacuzzi and Terrace](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/68bf3c43.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Room with Jacuzzi and Terrace 10.0 Exceptional 5 reviews ### Highlights Balcony Air conditioning Mini-fridge Flat-screen TV Ceiling fan Private bathroom Coffee/tea maker Minibar - Ocean view - Sleeps 2 - 1 King Bed ![Family Room](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/643fa612.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Mini-fridge Flat-screen TV Ceiling fan Private bathroom Coffee/tea maker Minibar - Sleeps 6 - 1 King Bed and 2 Double Beds ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/f10ad4cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 8.4 Very good 9 reviews ### Highlights Balcony Air conditioning Free cribs/infant beds Mini-fridge Ceiling fan Private bathroom Minibar Free bottled water - 334 sq ft - Sleeps 4 - 2 Double Beds ![Garden Balcony](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/bb8f62dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Balcony 9.0 Wonderful 2 reviews ### Highlights Balcony Air conditioning Mini-fridge LED TV Ceiling fan Private bathroom Minibar Free bottled water - Sleeps 4 - 2 Double Beds ## You may also like Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2410000/2406400/2406344/e4aa7f0b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Pelicano-Inn.h3874019.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Pelicano-Inn.h3874019.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62563%2C-87.07239&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Uq8Rm0b2EaTCruLsINHkI2H3gAE=) Calle 8 Norte entre 5a Avenida, Y Zona Maritima, Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.1 km - Playa del Carmen Main Beach - 5 min walk - 0.4 km - Mamitas Beach - 9 min walk - 0.8 km - Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km - Playacar Beach - 11 min walk - 1.0 km #### Getting around - Cancun Intl. Airport (CUN) - 50 min drive #### Restaurants - ‪Cervecería Chapultepec - ‬2 min walk - ‪Fah Restaurant Bar - ‬2 min walk - ‪Restaurante Tropical - ‬1 min walk - ‪Mercado 174 - ‬1 min walk - ‪Deck 5 Pool And Skybar - ‬1 min walk ## About this property ### Pelicano Inn Playa del Carmen - Beachfront Hotel Hotel near Quinta Avenida Near Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Pelicano Inn Playa del Carmen - Beachfront Hotel provides a beach bar, a terrace, and a coffee shop/cafe. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and sun loungers. The on-site restaurant, Pelicano Inn, offers breakfast, lunch, dinner, and ocean views. In addition to a garden and a bar, guests can connect to free WiFi in public areas. Additional perks include: - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a free beach club on site - Beach towels, beach umbrellas, and outdoor furniture - Concierge services, tour/ticket assistance, and multilingual staff - Guest reviews say great things about the helpful staff Room features All guestrooms at Pelicano Inn Playa del Carmen - Beachfront Hotel offer comforts such as air conditioning, as well as amenities like safes and minibars. Other amenities include: - Bathrooms with showers and free toiletries - Balconies, mini fridges, and ceiling fans ## Similar properties ![View from property](https://images.trvl-media.com/lodging/2000000/1830000/1828600/1828518/306e6d7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Palms Beach Hotel Downtown Playa del Carmen - Pool - Kitchen - Free WiFi - Air conditioning 8.6 Excellent 1,706 reviews CA $93 CA $116 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=1828518&PinnedHotelID=1828518&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/a7fc850b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luciana Hotel & Beach Club Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.2 Very good 578 reviews CA $81 CA $102 total includes taxes & fees Dec 8 - 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Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=111336577&PinnedHotelID=111336577&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/2dd64158.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,058 reviews CA $118 CA $151 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Centric Playa del Carmen - Downtown House & Beach House Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 160 reviews CA $181 CA $293 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle on request for a surcharge ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children - A bar/lounge - A beach bar - A coffee shop/cafe - A restaurant ### Restaurants on site - Pelicano Inn ### Things to do - Free beach club ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Change of towels on request - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On a private beach - Outdoor furniture - Terrace ### Accessibility - No elevator ### More - 3 buildings - 3 floors - Built in 1990 - Communal living room - Mosquito nets - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Food and drink - Free bottled water - Limited room service - Mini-fridge - Minibar ### More - Air conditioning - Ceiling fan - Safe - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Late check-in fee for check-in between 9:00 AM and 3:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children - Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 5) - Early check-in is available for a fee (subject to availability) - Late check-in fee for check-in between 9:00 AM and 3:00 PM - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Pelicano Inn Hotel Pelicano Inn Playa del Carmen Pelicano Playa del Carmen Hotel Pelicano Inn Pelicano Del Carmen Beachfront Pelicano Inn Playa del Carmen Beachfront Hotel Pelicano Inn Playa del Carmen - Beachfront Hotel Hotel ## Frequently asked questions ### Is Pelicano Inn Playa del Carmen - Beachfront Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Pelicano Inn Playa del Carmen - Beachfront Hotel? > As of Nov 23, 2025, prices found for a 1-night stay for 2 adults at Pelicano Inn Playa del Carmen - Beachfront Hotel on Dec 1, 2025 start from CA $203.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Pelicano-Inn.h3874019.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking? > Pelicano Inn Playa del Carmen - Beachfront Hotel doesn't offer parking. ### What time is check-in at Pelicano Inn Playa del Carmen - Beachfront Hotel? > Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 9:00 AM–3:00 PM for a fee. ### What time is check-out at Pelicano Inn Playa del Carmen - Beachfront Hotel? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Pelicano Inn Playa del Carmen - Beachfront Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 65 per vehicle applies. ### Where is Pelicano Inn Playa del Carmen - Beachfront Hotel located? > Located in Downtown Playa del Carmen, this beachfront hotel is in the city center, just steps from Frida Kahlo Museum and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pelicano Inn Playa del Carmen - Beachfront Hotel Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 138 8 - Good 108 6 - Okay 49 4 - Poor 18 2 - Terrible 14 ### 8.4/10 Cleanliness ### 8.6/10 Staff & service ### 8.6/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 8/10 Good #### clifford Oct 31, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities wonderful breakfast at the beach...gratis!!! ##### clifford Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Jair Nov 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property ##### Jair Stayed 8 nights in Oct 2025 ### 8/10 Good #### Patti Nov 19, 2025 Liked: Staff & service, amenities, property conditions & facilities Short on linen / wash clothes most days. Beach side sunning excellent. Restaurant service was great. ##### Patti Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Karol Nov 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything excelent ##### Karol Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Karol Oct 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Yes alll great ##### Karol Stayed 8 nights in Oct 2025 ### 10/10 Excellent #### Karol Oct 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything amazing ##### Karol Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Javier Sep 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good hotel!! ##### Javier Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Olga Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed here for the second time and love it so much, reasonable price for nice hotel, staff is very friendly, the breakfast is excellent, beach beside. Thanks! ##### Olga Stayed 4 nights in Oct 2025 ### 8/10 Good #### Sylvia Oct 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was really lovely. Great location, beach is beautiful even with the rocky sections. Food was amazing. Staff was friendly and attentive. Only issue was the wifi went out a few times, but otherwise we loved our stay there. ![Sunrise view from the beach](https://a.travel-assets.com/ugc/hotel-reviews/606d1bfd-c195-4ea6-b26f-15f5d9eec547-1759874820958.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Delicious breakfast. Those enchiladas suizas are just amazing!](https://a.travel-assets.com/ugc/hotel-reviews/9de117b4-c6de-424c-bdac-5cb812fcee8f-1759874822360.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The delicious bread too. Can't forget that.](https://a.travel-assets.com/ugc/hotel-reviews/3655a1a9-7772-4ccc-993b-a9517620267a-1759874821979.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b9a5f25e-980d-4df4-a477-46400677bed2-1759874928865.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sylvia Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Javier Aug 29, 2025 Liked: Cleanliness, staff & service, amenities I love this place! ##### Javier Stayed 1 night in Aug 2025 ### 8/10 Good #### Regina Oct 8, 2025 Liked: Cleanliness, staff & service Old property needs updating but clean and in a great location ##### Regina Stayed 8 nights in Sep 2025 ### 8/10 Good #### Giuseppe Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stunning location, beach front view, very nice people and service at breakfast bar. Unfortunately sea not affordable due to seaweed season ##### Giuseppe Stayed 14 nights in Jul 2025 ### 10/10 Excellent #### Michelle Jul 16, 2025 Liked: Cleanliness, property conditions & facilities We loved our stay at Pelicano Inn and can’t wait to return next year. The staff is absolutely fantastic! The grounds and beach are beautiful. ##### Michelle Stayed 9 nights in Jul 2025 ### 10/10 Excellent #### Olga Apr 21, 2025 Very nice small hotel, beachfront view is amazing, quiet and comfortable. ##### Olga Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Roberto Mar 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities we loved this hotel and very friendly staff. ##### Roberto Stayed 6 nights in Mar 2025 ### 8/10 Good #### Jeimi Aug 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is in the perfect location right off 5th ave. Very convenient if you're into the night life as there are 2 well known bars at the corners of the ave. The staff were all very lovely and super helpful. The food was amazing!! I do wish they had a pool but that is just a personal preference and doesn't take away from the hotel. The room itself was spacious and comfortable. Definitely would recommend and would stay here again! ##### Jeimi Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Christina Mar 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is perfect and the staff are amazing ##### Christina Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Julio Aug 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities exellent ##### Julio Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Richard Sep 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is older in architecture but is well kept, clean and comfortable. The retro vibe works and offers a quiet retreat away from crowds, bars and restaurantals. The location however is great as you are literally steps away from all the action. The staff at the front desk were friendly and very willing to assist and ensure my stay was comfortable. The waiters at the restaurant were also cool and professional. My only disappointment was the beach as it was full of seaweed. The hotel doesn't have controll over this as it affected all the hotels on the strip as well. ##### Richard Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Carlos Jul 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Carlos Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Kevin Dec 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel ##### Kevin Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Ellen Apr 5, 2025 Liked: Amenities, property conditions & facilities Staff are wonderful!! Loved our room and view! ##### Ellen Stayed 28 nights in Jan 2025 ### 8/10 Good #### Fabiana Jul 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location and wonderful staff! The hotel is in a quiet, convenient location, which made for a very relaxing stay. The standout was definitely the staff—everyone was incredibly friendly and helpful, especially during breakfast, which was delicious and well-prepared. While the furniture and room decor feel dated and could use an update, everything else was very good. Not quite a 5-star experience due to the room interiors, but the service and overall atmosphere more than made up for it. ![](https://a.travel-assets.com/ugc/hotel-reviews/5999058b-a577-44cf-9d17-7a7207622d8c-1751431590670.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7f50b02f-c925-41df-8ff6-4132a6c94d7a-1751431591877.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Fabiana Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Leticia Mar 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved this place! Everyone was very friendly and welcoming. ##### Leticia Stayed 6 nights in Mar 2025 ### 2/10 Terrible #### Nancy Sep 28, 2025 Disliked: Amenities This hotel says they offer shuttle service however when I reserved and tried over 50 times to call them to make a reservation for shuttle all my calls went unanswered. I went into panic since it was my first time at playa and was really looking for a hotel with shuttle so that I could feel safer. I had to cancel my reservation to try and find another hotel that could answer and did not receive my money back either. ##### Nancy Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - 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