4/10 Poor
Joy H., Lubbock, TX
May 28, 2024
Disliked: Cleanliness
Green pool
Walked in 30 minutes after check-in and the cleaning lady was still there so we had to wait on her to finish. She apologized and said the people before us had a late checkout.
House was ok. Lots of beds and temperature was nice and cool.
Definitely needs updates - doors off hinges, one side of fridge door unable to open with a taped note on the outside. Washing machine lid broken, etc. All but two towels provided were pool towels. Wifi wasn’t displayed correctly so had to reach out to the host to obtain.
The most disappointing thing and why we rented the house was the pool. It was green. When we reached out to the host they said it was cleaned four days before but the entire patio area didn’t look like it had been touched in a long time.
I sent the host pictures of the pool and was told we could swim in it because you could still see the blue tile triangles on the steps but that it was our preference…. Cloudy and green with no circulation is a big no. The host said he was out of the country and his pool lady was out of town. They said the pool had had a lot of activity over the weekend, to check the two baskets around the pool and hopefully it would clear up in the morning…. It was more green the next morning. The host said there was nothing to be done, apologized and offered a refund for the inconvenience but haven’t seen that.
Would have definitely booked a different property had I known we couldn’t use the pool since that was the entire reason we booked this property.
Joy H.
Stayed 1 night in May 2024