1320 N Martin Luther King Highway, Lake Charles, LA
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 198 out of 522 reviews" "
10 - Excellent
198
Rating 8 - Good. 160 out of 522 reviews" "
8 - Good
160
Rating 6 - Okay. 87 out of 522 reviews" "
6 - Okay
87
Rating 4 - Poor. 34 out of 522 reviews" "
4 - Poor
34
Rating 2 - Terrible. 43 out of 522 reviews" "
2 - Terrible
43
8.0/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Mary Denise
Travelled with family, Business traveller
Mar 25, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff was rarley at the desk. Many times over our stay I went to the desk for one thing or snother. It was almost impossible to get any service or have questions answered. Tiwels were almost impossible to get.
Mary Denise
Stayed 2 nights in Mar 2024
8/10 Good
Levine
Mar 25, 2024
Disliked: Staff & service
Its pk for price
Levine
Stayed 2 nights in Mar 2024
2/10 Terrible
Lauren
Travelled with family, Travelled with family and small children
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day
Thank you for staying at Best Western Bayou Inn and we appreciate your business. I am glad you have enjoyed your stay. We take pride in serving our guests and strive for excellence. I hope to see you again in your future travels to Lake Charles area. Thank you and have a blessed day.
The room reeked of mildew smell.. the wifi sucked the bed was hard the pillows was small... the side doors didn't work... the breakfast was horrible i didn't even try to eat it... i definitely would not recommend this hotel.. its outdated... the room was not clean we had to clean it ourselves
Alan
Stayed 3 nights in Dec 2023
Response from Management at BW on Jan 4, 2024
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day
6/10 Okay
Blaze
Dec 8, 2023
Disliked: Property conditions & facilities
Random guy was knocking on the door at 12:30 am. When the front desk was called, they said it could have been one of their employees. I told them that why would their employees be knocking on the door at 12:30 am and we had the do not disturb sign on the door. Just felt unsafe and like their was a lack of concern for guest safety.
Blaze
Stayed 1 night in Dec 2023
Response from Management at BW on Dec 9, 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day
Excellent breakfast and everything was above expectation. Hugh room with two TVs and very firm comfortable bed. Great value for your dollar.
Alton
Stayed 1 night in Nov 2023
Response from Management at BW on Nov 30, 2023
Thank you for staying at Best Western Bayou Inn and we appreciate your business. I am glad you have enjoyed your stay. We take pride in serving our guests and strive for excellence. I hope to see you again in your future travels to Lake Charles area. Thank you and have a blessed day.
Thank you for staying at Best Western Bayou Inn and we appreciate your business. I am glad you have enjoyed your stay. We take pride in serving our guests and strive for excellence. I hope to see you again in your future travels to Lake Charles area. Thank you and have a blessed day.
The sheets were stained. There were toenail clippings on the side of the night stand and the bathroom was not clean. The room also had an unpleasant odor.
Verified traveller
Stayed 1 night in Oct 2023
Response from Management at BW on Nov 30, 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day.
The hotel smelled bad. Mold. There was no milk for cereal. Nothing else to eat. No fruit. All around terrible place. Please take them off your places to stay.
Sheryl
Stayed 1 night in Oct 2023
Response from Management at BW on Nov 30, 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day.
8/10 Good
Larraine
Business traveller
Oct 28, 2023
Liked: Room comfort
My key card stopped working twice during a two night stay.
Larraine
Stayed 2 nights in Oct 2023
Response from Best Western Bayou Inn on Oct 29, 2023
Thank you for staying at Best Western Bayou Inn Lake Charles. We appreciate your business and thank you for giving us feedback. We will make sure your next stay with us will be a perfect 10. Thank you and God Bless.
6/10 Okay
Dawn
Oct 15, 2023
Liked: Staff & service
Dawn
Stayed 1 night in Oct 2023
Response from La Quinta Inn Westlake on Oct 21, 2023
Thank you for staying at La Quinta Inn Westlake. We appreciate your business and look forward to see you next time. Thank you and god bless
Check-in staff were very friendly. We especially enjoyed breakfast. The food was good, and Deborah, the hostess, was incredibly friendly with a beautiful smile! Housekeeping staff were also friendly and polite when we met them in the hallway.
Terri
Stayed 1 night in Oct 2023
Response from Best Western Bayou Inn on Oct 29, 2023
Thank you for staying at Best Western Bayou Inn. I am thrilled that you have enjoyed your stay and can’t wait to welcome you back on your future travels to Lake Charles Area. Thanks again and have a wonderful day.
10/10 Excellent
Yvonne
Travelled with family
Sep 4, 2023
Liked: Amenities
Everything, especially the young lady that works in the kitchen
Yvonne
Stayed 1 night in Sep 2023
Response from Paul GM at Best Western Bayou Inn Lake Charles on Sep 5, 2023
Thank you so much for kind words. I am glad you enjoyed your stay and breakfast here at Best Western Bayou Inn. We appreciate your business and look forward to see you next time. Thank you and god bless
2/10 Terrible
Jose
Aug 22, 2023
Jose
Stayed 1 night in Aug 2023
Response from Best Western on Aug 24, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Love the location convenient for where I needed to be.
Very disappointed with the Wi-Fi it did-not work my full weekend stay & the carpet could use a good shampoo.
I almost always stay at this hotel... no problems. But there was an issue of canceling the reservation. I ended up paying double b/c inadvertently a reservation was made for me from another website. I've decided not to use Expedia in the future.
The staff was very friendly and helpful, from the front desk to the cleaning ladies. We had a very nice size room and had all the amenties you could ask for.
The property itself was clean and nice. We were in a four person room with only three ppl only got two towels which wasnt enough so I had to go out and buy some towels. There was a overpowering smell from cleaning and it wasnt the greatest of smells.
Staff was super friendly morning and night.
Pool was ingested. If you have an outdoor pool, it should be useable all year, otherwise state it us an outdoor seasonable pool. Breakfast was goidand room was great
Silverfish bug in the bathroom. Crunchy towels. Only one channel worked on the TV. Room card didn't work in the parking lot door. Not very comfortable stay.
Taj
Response from Property General Manager Best Western Bayou on Jan 9, 2023
Dear Taj,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3379905325.Sincerely,
A great weekend get away for our family. I reserved two rooms and they placed us across the hall from each other which was very nice. Super friendly, clean, loved the room layout, comfy bed and nice breakfast. Def will stay here again!