Lobby

Reviews of Best Western Bayou Inn & Suites

2.5 out of 5
Best Western Bayou Inn & Suites
1320 N Martin Luther King Highway, Lake Charles, LA

Reviews

7.8

Good

Rating 10 - Excellent. 198 out of 522 reviews" "
Rating 8 - Good. 160 out of 522 reviews" "
Rating 6 - Okay. 87 out of 522 reviews" "
Rating 4 - Poor. 34 out of 522 reviews" "
Rating 2 - Terrible. 43 out of 522 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mary Denise

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff was rarley at the desk. Many times over our stay I went to the desk for one thing or snother. It was almost impossible to get any service or have questions answered. Tiwels were almost impossible to get.
Stayed 2 nights in Mar 2024

8/10 Good

Levine

Disliked: Staff & service
Its pk for price
Stayed 2 nights in Mar 2024

2/10 Terrible

Lauren

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled of smoke
Stayed 1 night in Feb 2024
Response from Management at BW on Mar 4, 2024
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day

10/10 Excellent

kendra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing
Stayed 1 night in Feb 2024
Response from Management at BW on Feb 13, 2024
Thank you for staying at Best Western Bayou Inn and we appreciate your business. I am glad you have enjoyed your stay. We take pride in serving our guests and strive for excellence. I hope to see you again in your future travels to Lake Charles area. Thank you and have a blessed day.

2/10 Terrible

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
The room reeked of mildew smell.. the wifi sucked the bed was hard the pillows was small... the side doors didn't work... the breakfast was horrible i didn't even try to eat it... i definitely would not recommend this hotel.. its outdated... the room was not clean we had to clean it ourselves
Stayed 3 nights in Dec 2023
Response from Management at BW on Jan 4, 2024
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day

6/10 Okay

Blaze

Disliked: Property conditions & facilities
Random guy was knocking on the door at 12:30 am. When the front desk was called, they said it could have been one of their employees. I told them that why would their employees be knocking on the door at 12:30 am and we had the do not disturb sign on the door. Just felt unsafe and like their was a lack of concern for guest safety.
Stayed 1 night in Dec 2023
Response from Management at BW on Dec 9, 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day

10/10 Excellent

Alton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and everything was above expectation. Hugh room with two TVs and very firm comfortable bed. Great value for your dollar.
Stayed 1 night in Nov 2023
Response from Management at BW on Nov 30, 2023
Thank you for staying at Best Western Bayou Inn and we appreciate your business. I am glad you have enjoyed your stay. We take pride in serving our guests and strive for excellence. I hope to see you again in your future travels to Lake Charles area. Thank you and have a blessed day.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good not great
Stayed 2 nights in Nov 2023
Response from Management at BW on Nov 30, 2023
Thank you for staying at Best Western Bayou Inn and we appreciate your business. I am glad you have enjoyed your stay. We take pride in serving our guests and strive for excellence. I hope to see you again in your future travels to Lake Charles area. Thank you and have a blessed day.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The sheets were stained. There were toenail clippings on the side of the night stand and the bathroom was not clean. The room also had an unpleasant odor.
Stayed 1 night in Oct 2023
Response from Management at BW on Nov 30, 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day.

2/10 Terrible

Sheryl

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled bad. Mold. There was no milk for cereal. Nothing else to eat. No fruit. All around terrible place. Please take them off your places to stay.
Stayed 1 night in Oct 2023
Response from Management at BW on Nov 30, 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day.

8/10 Good

Larraine

Business traveller
Liked: Room comfort
My key card stopped working twice during a two night stay.
Stayed 2 nights in Oct 2023
Response from Best Western Bayou Inn on Oct 29, 2023
Thank you for staying at Best Western Bayou Inn Lake Charles. We appreciate your business and thank you for giving us feedback. We will make sure your next stay with us will be a perfect 10. Thank you and God Bless.

6/10 Okay

Dawn

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from La Quinta Inn Westlake on Oct 21, 2023
Thank you for staying at La Quinta Inn Westlake. We appreciate your business and look forward to see you next time. Thank you and god bless

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean hotel
Check-in staff were very friendly. We especially enjoyed breakfast. The food was good, and Deborah, the hostess, was incredibly friendly with a beautiful smile! Housekeeping staff were also friendly and polite when we met them in the hallway.
Stayed 1 night in Oct 2023
Response from Best Western Bayou Inn on Oct 29, 2023
Thank you for staying at Best Western Bayou Inn. I am thrilled that you have enjoyed your stay and can’t wait to welcome you back on your future travels to Lake Charles Area. Thanks again and have a wonderful day.

10/10 Excellent

Yvonne

Travelled with family
Liked: Amenities
Everything, especially the young lady that works in the kitchen
Stayed 1 night in Sep 2023
Response from Paul GM at Best Western Bayou Inn Lake Charles on Sep 5, 2023
Thank you so much for kind words. I am glad you enjoyed your stay and breakfast here at Best Western Bayou Inn. We appreciate your business and look forward to see you next time. Thank you and god bless

2/10 Terrible

Jose

Stayed 1 night in Aug 2023
Response from Best Western on Aug 24, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Jewel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Love the location convenient for where I needed to be. Very disappointed with the Wi-Fi it did-not work my full weekend stay & the carpet could use a good shampoo.
Stayed 2 nights in Jul 2023

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I almost always stay at this hotel... no problems. But there was an issue of canceling the reservation. I ended up paying double b/c inadvertently a reservation was made for me from another website. I've decided not to use Expedia in the future.
Stayed 3 nights in Aug 2023

8/10 Good

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Mayela

Stayed 2 nights in Jun 2023

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Walking in to Best Western staff was nice and pleasant. Very clean environment and quiet atmosphere. Great for families and solo trip.
Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful, from the front desk to the cleaning ladies. We had a very nice size room and had all the amenties you could ask for.
Stayed 3 nights in Jun 2023

10/10 Excellent

Leticia

Stayed 2 nights in Jun 2023

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Venu

Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast. Clean toom
Stayed 2 nights in Jun 2023

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was clean and nice. We were in a four person room with only three ppl only got two towels which wasnt enough so I had to go out and buy some towels. There was a overpowering smell from cleaning and it wasnt the greatest of smells. Staff was super friendly morning and night.
Stayed 2 nights in May 2023

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
not senior friendly
ok room but the bathroom the toilet is to way low and no bar grabs to get up not senior friendly.
Stayed 1 night in May 2023

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely nice and our room was very clean and put together.
Stayed 1 night in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Full free breakfast. Clean. Satellite tv.
Stayed 2 nights in May 2023

4/10 Poor

Taylor

Business traveller
Ac was very noisy and smelled like mold. Turn on lights and they flickered on like some horror movie.
Stayed 1 night in May 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful room and inexpensive - very happy!!
Stayed 1 night in May 2023

8/10 Good

Lars, Sachse

Business traveller
Liked: Cleanliness
Nice people
Stayed 2 nights in May 2023

2/10 Terrible

Miraih

Stayed 1 night in May 2023

8/10 Good

LaTanya

Stayed 1 night in Apr 2023

10/10 Excellent

charles

Stayed 1 night in May 2023

10/10 Excellent

Taleisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Full breakfast
Stayed 2 nights in Apr 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Dough

Liked: Cleanliness, staff & service
TV and alarm clock not working. No refrigerator. Front desk not the friendliest. For fresh fruit at breakfast only 2 apples were there.
Stayed 1 night in Jan 2023

8/10 Good

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unheated pool
Pool was ingested. If you have an outdoor pool, it should be useable all year, otherwise state it us an outdoor seasonable pool. Breakfast was goidand room was great
Stayed 1 night in Jan 2023

10/10 Excellent

Adriana

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent stay great front desk staff
Amazing customer service clean modern comfortable spacious room
Stayed 1 night in Jan 2023

10/10 Excellent

Jane

Stayed 1 night in Jan 2023

6/10 Okay

Taj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Silverfish bug in the bathroom. Crunchy towels. Only one channel worked on the TV. Room card didn't work in the parking lot door. Not very comfortable stay.
Response from Property General Manager Best Western Bayou on Jan 9, 2023
Dear Taj,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3379905325.Sincerely,

6/10 Okay

Tameeka, Brookshire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was close to highway so easy for traveling and staff was friendly.
Stayed 1 night in Dec 2022

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Only complaint is that the side entry door rarely works.

10/10 Excellent

Shantell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our family getaway!
A great weekend get away for our family. I reserved two rooms and they placed us across the hall from each other which was very nice. Super friendly, clean, loved the room layout, comfy bed and nice breakfast. Def will stay here again!
Stayed 1 night in Nov 2022

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, amenities

2/10 Terrible

Roman

Stayed 1 night in Nov 2022