Kapaa Vacation Packages

Great location. Older run down unit. Staff was nice but unable to resolve our issue that we did not have a Roku remote for the streaming on TV; we managed without streaming after requesting assistance 2x. One window AC unit— in BR. Living room was never cool. Had to keep curtains drawn all day so as to not overheat the unit. Tired furnishings. Needs an update.

Everything was great during our stay. But I’ve been trying to reach them for almost a week to get my itemized receipt, but all my messages go unanswered. They clearly couldn’t care less after you are done paying them. Before your stay, they will promptly answer any and all messages. After they get your money, they won’t respond to you

Beautiful oceanfront view. lovely room

The staff was very friendly and helpful.

This resort is much under construction & required much backtracking for us to get where we were going… it was ‘up this first elevator, then walk down a hall, around a couple corners to where a second elevator would then take us down to where we’d again be able to walk down a long hall & turn some corners (for us to get to the room) then for us to get to lobby or car, we’d reverse all those steps. As a disabled Veteran (with a TBI it was a bit confusing & not clearly marked. Even a map at elevators would have helped. Though complicated, this backtracking around the property was “manageable”.. it was the problematic stench caused by the construction that I had issue with. At first I thought the 3-4 “Luxury Port-A-Potties” (all banked together) that sat directly in the drive thru/drop off section to check in & out and to gain access to the property were for construction workers but found out they are for lobby guests). but the thing I found most disconcerting was realizing that the Outrigger empty’s and drain’s the 3-4 “Luxury Port a Potties” The potty’s directly in the actual “drive thru & drop off” loop section of the Lobby, Bellman & Store. With favorable winds blowing the horrific, stomach turning stench into the front desk/lobby area & the only on property ‘shopping hub’ area of the resort it was extremely unpleasant & the odor languished for quite a long time.