Kapaa Vacation Packages

The place is good, did not like the poor communication. I email them the day before arriving with no response, could not check in for getting there too early, requested a call as soon as the room was available, they never called.

Room was too outdated. Staff were fantastic, Didn’t have to use the hot tub and spa. Parking charges is ridiculously expensive although knew that per booking. Enjoyed the breakfast buffet every day to start our day and had a great time mainly relaxing by the pool and walks on the beach.

Long time to check in

We spent three days here, and overall I was disappointed. My advice: read the fine print before booking. The property was under renovation, something we didn't learn until arrival. While the work wasn't overly disruptive, seeing broken concrete, construction materials, and caution tape was not the vacation atmosphere we expected. We specifically booked a two-bedroom condo because we needed the extra space. Unfortunately, the second bedroom was locked when we arrived, and we had to contact staff to have it opened. Another surprise was that our unit was on the third floor with stair-only access. At my age, my knees were not happy about that climb several times each day. The condo itself was very worn. The couch and bed were well past their prime, and there were multiple signs of poor housekeeping. The layout was nice, but shortly before our trip we were informed there would be no air conditioning. Kauai cools off at night, but the unit was uncomfortable during the day. Several lamps also didn't work. At checkout, we were instructed to take out our own trash. I'm not above helping out, but at roughly $350 per night, I don't expect to be doing housekeeping duties. The golf course was closed, and the timeshare sales pitch began immediately after arrival. This property has potential, but in its current condition I would not stay here again. The best part of the visit was leaving.

We enjoyed our stay and had a great time. This property is in the perfect location, close to shopping, places to eat and right on the beach. The view and the pool area are amazing, it’s absolutely worth it to upgrade to an ocean view room. We were in room D306, a 2 bedroom suite, and this room needs a good cleaning. Stains on the carpet, kitchen and bathrooms were not cleaned very well, and the bedding did not look clean.