Joechelspitz Cable Car Tours and Activities

I stayed at the Westgate for 8 nights with two rooms and spent well over $2,000 on the rooms, plus additional money at the casino. Unfortunately, I was disappointed with the overall level of service. During our stay, we had no hot water in the shower on at least two occasions, housekeeping skipped our room for two days, and the rooms themselves could have been better maintained and cleaned. There was also quite a bit of construction and renovation taking place in the hallways, which affected the overall experience. What really bothered me was the lack of courtesy when it came to small requests. On checkout day, after an 8-night stay, I asked for a 2 PM late checkout and was told it would cost another $52. I also had a heavy box that needed to be brought downstairs to the FedEx office and was told it would be another $20 just to assist with the box. I understand hotels have policies and charges, but after staying for more than a week, having two rooms, and spending a significant amount on the property, I expected a little more hospitality and flexibility—especially considering the service issues during the stay. The hotel has its positives and the location was convenient for the convention, but overall the service left me disappointed. For the amount of money spent, I expected better.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....