El Naranjo Vacation Packages

Sería bueno colocar barandales de fácil acceso y salida en alberca para personas mayores, llevo 23 años visitando este hotel y los últimos años hemos pedido esto se mejore, mis papás ya no podrán ir más si esto no cambia, no solo mis papás si no todos los viejitos batallan al salirr

Food was good and staff very friendly

The resort is lovely, clean, beautifully decorated in traditional Mexican style. The service and staff were amazing and very attentive. It was a very relaxing and luxurious stay. I will go back!

Pictures on web site do match with the hotel. Check in was very slow. Key, tv remote and a/c was broken and put together with tape. Bathroom windows were broken in the shower area. Humidity kept going in the room so a/c hard to keep up Literally had to hang toilet paper on the window so, the rooms next to would not be able to see in as we shower. There were lizards insides our room. The out side of oit room had some type of bug build up on the wall it was huge. The hotel in general needs a lot of up keep. Buffet was very poor. Not many variety of food. Drinks poorly made in bar areas. Any question I asked for information I would be directed to the lobby whic was very very far from room and down hill. And every time i made it to the lobby theyy would tell me they didn't knkw and direct me somewhere else and sometimes it would be very very far up hill. Definitely this is not a hotel I would come back to. It needs a lot of work when it comes to the building it self and it doesn't seem like they are doing anything to improve it. I did take pictures of everything if needed.

I didn’t like that someone vomit in the pool and it wasn’t cleaned up. Also the staff was overly attentive.But in overall a good experience.