"Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service"
"Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
the property had been closed and renovated and recently reopened. we liked its freshness and decor and its amenities. the water and milk supplied in the room's mini fridge were a very nice touch. it is so close to the Westfield mall and Shepherds Bush underground.
the property had been closed and renovated and recently reopened. we liked its freshness and decor and its amenities. the water and milk supplied in the room's mini fridge were a very nice touch. it is so close to the Westfield mall and Shepherds Bush underground.
From housekeeping to doorman, from desk staff to restaurant staff, all were very professional and made us genuinely feel welcome. We celebrated a special occasion and the hotel made it even more special.
The concierge staff arranged for flowers, bookings at the best restaurants that we ourselves could not get reservations at, etc.,etc.
From housekeeping to doorman, from desk staff to restaurant staff, all were very professional and made us genuinely feel welcome. We celebrated a special occasion and the hotel made it even more special.
The concierge staff arranged for flowers, bookings at the best restaurants that we ourselves could not get reservations at, etc.,etc.
HB & DG
Reviewed December 7, 2015Reviewed December 7, 2015
A fantastic experience. The vibe was classy and creative, and the staff were friendly and extremely helpful. Well located, with lots of options for food and transportation near by. I look forward to visiting again soon!
A fantastic experience. The vibe was classy and creative, and the staff were friendly and extremely helpful. Well located, with lots of options for food and transportation near by. I look forward to visiting again soon!
This is a beautiful hotel. The lobby is definitely something way beyond a nice hotel. The bathroom is tiny. It was a challenge to get in and out of the bathtub especially for an elderly. Breakfast buffet was nice. The pasties weren’t very good. The service of a couple of the servers was outstanding. The name of one of them is Tanjam. I forgot the name of the other. Those two gentlemen showed their passion in hospitality while the other servers were more just doing a job. My partner and I are...
This is a beautiful hotel. The lobby is definitely something way beyond a nice hotel. The bathroom is tiny. It was a challenge to get in and out of the bathtub especially for an elderly. Breakfast buffet was nice. The pasties weren’t very good. The service of a couple of the servers was outstanding. The name of one of them is Tanjam. I forgot the name of the other. Those two gentlemen showed their passion in hospitality while the other servers were more just doing a job. My partner and I are...
Ronald
Reviewed September 26, 2023Reviewed September 26, 2023
Elegant hotel in a great location. Every staff member we encountered from the reception, bellhop, wait staff, concierge and doorman were polite, welcoming and extreemly professional. Would definitely stay here again
Elegant hotel in a great location. Every staff member we encountered from the reception, bellhop, wait staff, concierge and doorman were polite, welcoming and extreemly professional. Would definitely stay here again
Andrew
Reviewed December 21, 2017Reviewed December 21, 2017
Among 5 star hotels in London, the Dorchester miss surely be at the top. The staff are really remarkable. Professional and efficient of course, but also very warm and genuinely friendly. Everything else about the hotel - the facilities, the food, the location, etc., are simply exceptional.
Among 5 star hotels in London, the Dorchester miss surely be at the top. The staff are really remarkable. Professional and efficient of course, but also very warm and genuinely friendly. Everything else about the hotel - the facilities, the food, the location, etc., are simply exceptional.
This hotel was very conveniently located in order to access Victoria station. It was also walkable to many restaurants and pubs. The room was clean and comfortable and surprisingly quiet for being in the heart of the city. I would stay here again!
This hotel was very conveniently located in order to access Victoria station. It was also walkable to many restaurants and pubs. The room was clean and comfortable and surprisingly quiet for being in the heart of the city. I would stay here again!
Close to the tube, we walked to buckingham palace, Westminster, London eye all easily from the hotel. Room was a great place to sleep the lobby bar was excellent and food was pretty good! Would easily stay again!
Close to the tube, we walked to buckingham palace, Westminster, London eye all easily from the hotel. Room was a great place to sleep the lobby bar was excellent and food was pretty good! Would easily stay again!
Kara
Reviewed November 15, 2024Reviewed November 15, 2024
Fantastic hotel right at Charing Cross - easy, short walks to almost all attractions and multiple food venues in region plus easy access to trains, underground and black taxi stand. All hotel staff were welcoming, friendly, helpful - from front desk to restaurants, room cleaners- you felt at home and appreciated. The rooms are clean with very comfy beds, heated floors/towels in the large bathroom with showers. Has room service as well as an excellent restaurant on site. Breakfast is a...
Fantastic hotel right at Charing Cross - easy, short walks to almost all attractions and multiple food venues in region plus easy access to trains, underground and black taxi stand. All hotel staff were welcoming, friendly, helpful - from front desk to restaurants, room cleaners- you felt at home and appreciated. The rooms are clean with very comfy beds, heated floors/towels in the large bathroom with showers. Has room service as well as an excellent restaurant on site. Breakfast is a...
Lorraine
Reviewed November 9, 2026Reviewed November 9, 2026
Choose this hotel from other reviews and by checking its location compared to others. Perfect location across from St. James Park and Tube station and literally 1 minute from the heart of Westminster. Hotel was in great condition. Good customer service for the 1 or 2 minor issues that arose over 4 days. Had a family room (King Bed + Single). Nice set-up with integrated speakers into bathroom. Hotel is good for both family trips like ours, and for business.
Choose this hotel from other reviews and by checking its location compared to others. Perfect location across from St. James Park and Tube station and literally 1 minute from the heart of Westminster. Hotel was in great condition. Good customer service for the 1 or 2 minor issues that arose over 4 days. Had a family room (King Bed + Single). Nice set-up with integrated speakers into bathroom. Hotel is good for both family trips like ours, and for business.
WOW! What amazing service we received here. They made our honeymoon trip memorable. We loved the modern and fun decor and the attached restaurants are all great.
WOW! What amazing service we received here. They made our honeymoon trip memorable. We loved the modern and fun decor and the attached restaurants are all great.