Title: Novotel London Heathrow Airport - M4 Jct 4 - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel London Heathrow Airport - M4 Jct 4 An urban retreat with an indoor pool and vegetable garden awaits travelers, while complimentary coffee in the lobby adds warmth to the experience ![Indoor pool](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/64818898.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/22250942.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/5354d83e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room, 1 Queen Bed with Sofa bed](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/7f90aecb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/0fe80984.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Twickenham Stadium and Windsor Castle, Novotel London Heathrow Airport - M4 Jct 4 provides a family-friendly environment. Parents can relax on the garden patio or use laundry services while children enjoy the arcade room and playground. 7.8 Good ## Popular amenities - Pool - Bar - Air conditioning - Gym - Pet-friendly - Parking available ## Room options ### Check availability for these dates Tonight [Oct. 22 - Oct. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 23 - Oct. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Superior Room, 2 Single Beds](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/3b8680c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout drapes/curtains Eco-friendly toiletries Shower/tub combination Hair dryer - Sleeps 2 - 2 Twin Beds ![Superior Room, 1 Queen Bed with Sofa bed](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/83207efe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed with Sofa bed 7.0 Good 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout drapes/curtains Eco-friendly toiletries Shower/tub combination Hair dryer - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/f4d500b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Queen Bed with Sofa bed ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout drapes/curtains Shower/tub combination Hair dryer Eco-friendly toiletries - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Junior Suite, 1 King Bed](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/9d43286d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout drapes/curtains Eco-friendly toiletries Shower/tub combination Hair dryer - Sleeps 4 - 1 King Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/8000000/7920000/7916000/7915983/c19a7c2f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton London - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,001 reviews CA $431 CA $517 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/London-Hotels-Andaz-London-Liverpool-Street-A-Concept-By-Hyatt.h431650.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=b316903f-c6e2-4758-ae8c-84f342e2fdab&top_cur=CAD) Ad ![Indoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/9000000/8040000/8035800/8035714/08e63ec1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Shangri-La The Shard, London London City Centre - Pool - Spa - Pet-friendly - Free WiFi 9.4 Exceptional 1,008 reviews CA $968 CA $1,162 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=b316903f-c6e2-4758-ae8c-84f342e2fdab&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Novotel-London-Heathrow-Airport-M4-Jct-4.h17812.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Novotel-London-Heathrow-Airport-M4-Jct-4.h17812.Hotel-Information) ## About the area Located in Heathrow Villages, a neighborhood in West Drayton, Novotel London Heathrow Airport - M4 Jct 4 is near the airport and near a metro station. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's popular attractions include Royal Botanic Gardens, Kew and Thorpe Park. Traveling with kids? Make time for LEGOLAND® Windsor, or check out an event or a game at Twickenham Stadium. Spend some time exploring the area's activities, including golfing. [Visit our West Drayton travel guide](https://www.expedia.ca/West-Drayton.dx10519) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49824%2C-0.45453&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mGjY55X8DxgHKA1ldpBnQ75RkJY=) Cherry Lane, Junction 4m4, West Drayton, England, UB7 9HJ ### What's nearby - Stockley Park - 18 min walk - 1.6 km - Airport Bowl - 4 min drive - 3.7 km - Brunel University - 5 min drive - 5.1 km - Windsor Castle - 12 min drive - 14.8 km - Twickenham Stadium - 14 min drive - 11.5 km ### Getting around - West Drayton Station - 3 min drive - Heathrow Terminals 2 & 3 Underground Station - 6 min drive - Heathrow Airport (LHR) - 7 min drive ### Restaurants - ‪The Great Western - ‬2 min drive - ‪Starbucks - ‬8 min walk - ‪The White Hart - ‬4 min drive - ‪Sipson Tandoori Indian Restaurant - ‬13 min walk - ‪Pop Pizza - ‬17 min walk ## About this property ### Novotel London Heathrow Airport - M4 Jct 4 Upscale family-friendly hotel near Windsor Castle Located close to Twickenham Stadium, Novotel London Heathrow Airport - M4 Jct 4 provides a terrace, a garden, and a playground. The on-site restaurant, Elements, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services. You'll also enjoy perks such as: - An indoor pool - Buffet breakfast (surcharge), self parking (surcharge), and express check-out - Coffee/tea in the lobby, luggage storage, and newspapers in the lobby - A computer station, a 24-hour front desk, and smoke-free premises Room features All 178 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like free WiFi and air conditioning. Extra conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and shower/tub combinations - LCD TVs with digital channels - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1720000/1717000/1716953/0a3016de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Place London Heathrow Airport Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 3,982 reviews CA $137 CA $165 total includes taxes & fees Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1716953&PinnedHotelID=1716953&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/23000000/22340000/22334900/22334825/42f0f0d4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crowne Plaza London Heathrow T4 by IHG Heathrow Villages - 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Air conditioning - Gym 8.8 Excellent 5,731 reviews CA $139 CA $167 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=570358&PinnedHotelID=570358&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/60000/55100/55006/7951969b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton London Heathrow Airport Cranford - Free WiFi - Restaurant - Air conditioning - Gym 8.0 Very good 1,000 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=55006&PinnedHotelID=55006&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/20000/16800/16754/bee78642.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis London Heathrow Airport Heathrow Villages - Pet-friendly - Free WiFi - Restaurant - Breakfast available 8.0 Very good 2,899 reviews CA $92 CA $110 total includes taxes & fees Nov 6 - Nov 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=16754&PinnedHotelID=16754&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (GBP 15 per night; includes in/out privileges) - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.45 per person - A bar/lounge - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Elements ### Things to do - Arcade/game room - Gym - Indoor pool - Playground ### Family friendly - Arcade/game room - Indoor pool - Laundry facilities - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Wedding services ### Business services - 24-hour business center - 9 meeting rooms - Computer station - Conference center (2,476 square feet of space) ### Outdoors - Garden - Terrace - Vegetable garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible parking - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 3 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1992 - Comprehensive food waste policy - Comprehensive recycling policy - Humane treatment of captive wild animals - Local artist showcase - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - LCD TV with digital channels ### Food and drink - 24-hour room service - Coffee/tea maker - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board - Laptop workspace - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 3:00 AM Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of GBP 15 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total pets ### Children and extra beds Children are welcome 2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of GBP 50 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately GBP 16.45 per person - Self parking fee: GBP 15 per night (in/out privileges) - Pet fee: GBP 15 per pet, per day - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 15 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Heathrow Novotel London Heathrow Novotel London Novotel Heathrow Novotel Heathrow Novotel Heathrow London Novotel London Heathrow Airport M4 Jct 4 Hotel Novotel London Hotel Heathrow Novotel Hotel London Heathrow Novotel London Heathrow Hotel West Drayton Novotel London Heathrow West Drayton, Greater London Novotel West Drayton West Drayton Novotel Novotel London Heathrow Hotel Novotel London Heathrow West Drayton Novotel London M4 Jct 4 Hotel Novotel London Heathrow Airport M4 Jct 4 Novotel London M4 Jct 4 Novotel London Heathrow Airport - M4 Jct 4 Hotel Novotel London Heathrow Airport - M4 Jct 4 West Drayton Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton ## Frequently asked questions ### Does Novotel London Heathrow Airport - M4 Jct 4 have a pool? > Yes, this property has an indoor pool. ### Is Novotel London Heathrow Airport - M4 Jct 4 pet-friendly? > Yes, this hotel allows dogs (limit 1 total). There's a fee of GBP 15 per pet, per day. Service animals are exempt from fees. ### How much is parking at Novotel London Heathrow Airport - M4 Jct 4? > Self parking is available for GBP 15 per night. ### What time is check-in at Novotel London Heathrow Airport - M4 Jct 4? > Check-in start time: 2:00 PM; Check-in end time: 3:00 AM. A fee applies for early check-in (subject to availability). ### What time is check-out at Novotel London Heathrow Airport - M4 Jct 4? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Novotel London Heathrow Airport - M4 Jct 4 located? > Located near the airport, this family-friendly hotel is within 9 mi (15 km) of Twickenham Stadium, Windsor Castle, and Royal Botanic Gardens, Kew. Thorpe Park and Hampton Court Palace are also within 12 mi (20 km). West Drayton Station is 27 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel London Heathrow Airport - M4 Jct 4 Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.4 Location ### 8.0 Staff & service ### 6.4 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 323 8 - Good 389 6 - Okay 157 4 - Poor 74 2 - Terrible 58 ### 2/10 Terrible #### Wilhelmus van Apr 19, 2022 ##### Wilhelmus van Stayed 1 night in Apr 2022 ### 2/10 Terrible #### Sarah Apr 4, 2022 ##### Sarah Stayed 1 night in Apr 2022 ### 2/10 Terrible #### Frances Nov 20, 2021 Disliked: Staff & service #### Get your UK act together Hotels.com Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service ##### Frances Stayed 2 nights in Nov 2021 ### 2/10 Terrible #### Daniel Nov 17, 2021 ##### Daniel Stayed 1 night in Nov 2021 ### 2/10 Terrible #### Lems Nov 15, 2021 Disliked: Amenities, property conditions & facilities Great hotel but sadly my room had a blocked toilet ##### Lems Stayed 2 nights in Nov 2021 ### 2/10 Terrible #### Rasan Nov 13, 2021 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service #### Bad hotel I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life ##### Rasan Stayed 4 nights in Nov 2021 ### 4/10 Poor #### Parveen Nov 10, 2021 ##### Parveen Stayed 2 nights in Nov 2021 ### 2/10 Terrible #### John Nov 10, 2021 Disliked: Cleanliness, staff & service, room comfort #### No transfer shuttle available as promised Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested. ##### John Stayed 1 night in Nov 2021 ### 4/10 Poor #### Belaid Nov 8, 2021 Disliked: Amenities un hotel moins de 4 etoiles ##### Belaid Stayed 1 night in Nov 2021 ### 4/10 Poor #### Verified traveller Nov 8, 2021 Disliked: Staff & service, property conditions & facilities, room comfort The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service. ##### Verified traveller Stayed 1 night in Nov 2021 ### 10/10 Excellent #### melissa Jun 13, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Legoland stay Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night. ##### melissa Stayed 2 nights in May 2021 ### 6/10 Okay #### Ana Jun 10, 2021 Liked: Cleanliness, property conditions & facilities There wasn’t enough pillows, milk, sugar and there was no way to contact the reception. ##### Ana Stayed 1 night in Jun 2021 ### 8/10 Good #### Mark Jun 7, 2021 Liked: Cleanliness, staff & service, property conditions & facilities #### Pleasant and friendly. The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed. ##### Mark Stayed 1 night in Jun 2021 ### 8/10 Good #### Raymond Jun 3, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Heathrow Airport stay Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay ##### Raymond Stayed 5 nights in May 2021 ### 2/10 Terrible #### Philip Jun 1, 2021 Disliked: Staff & service, property conditions & facilities, room comfort #### Not good No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences. ##### Philip Stayed 2 nights in May 2021 ### 2/10 Terrible #### Verified traveller May 26, 2021 ##### Verified traveller Stayed 1 night in May 2021 ### 4/10 Poor #### Verified traveller May 26, 2021 Liked: Staff & service Disliked: Cleanliness bed sheets, towers even toilet papers haven't change until complain ##### Verified traveller Stayed 11 nights in May 2021 ### 10/10 Excellent #### Charlotte May 24, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Charlotte Stayed 3 nights in May 2021 ### 6/10 Okay #### Nicholas May 23, 2021 Liked: Staff & service ##### Nicholas Stayed 1 night in May 2021 ### 8/10 Good #### Verified traveller May 18, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good enough Ok ##### Verified traveller Stayed 1 night in May 2021 ### 8/10 Good #### Naheed Apr 29, 2021 Disliked: Cleanliness, property conditions & facilities, room comfort ##### Naheed Stayed 1 night in Apr 2021 ### 8/10 Good #### Emelita Jan 24, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family. ##### Emelita Stayed 1 night in Jan 2021 ### 8/10 Good #### Verified traveller Jan 18, 2021 فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه ##### Verified traveller Stayed 1 night in Jan 2021 ### 10/10 Excellent #### Susie Jan 17, 2021 ##### Susie Stayed 1 night in Oct 2020 ### 8/10 Good #### Verified traveller Jan 9, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Jan 2021 ## Expedia's Latest Trends ### Hotels > [The Bailey's Hotel London Kensington](https://www.expedia.ca/London-Hotels-The-Baileys-Hotel-London.h523223.Hotel-Information) > > [The Royal Horseguards, London](https://www.expedia.ca/London-Hotels-The-Royal-Horseguards.h25926.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.ca/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [The Ritz London](https://www.expedia.ca/London-Hotels-The-Ritz-London.h28146.Hotel-Information) > > [President Hotel](https://www.expedia.ca/London-Hotels-The-President-Hotel.h54995.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.ca/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > > [Park Plaza County Hall London](https://www.expedia.ca/London-Hotels-Park-Plaza-County-Hall-London.h1742184.Hotel-Information) > > [The Landmark London](https://www.expedia.ca/London-Hotels-The-Landmark-London.h438653.Hotel-Information) > > [The Savoy](https://www.expedia.ca/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [The Clermont London, Charing Cross](https://www.expedia.ca/London-Hotels-The-Clermont-London.h5169.Hotel-Information) > > [The Clermont London, Victoria](https://www.expedia.ca/London-Hotels-The-Clermont-London.h10939.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.ca/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [The May Fair, A Radisson Collection Hotel, Mayfair London](https://www.expedia.ca/London-Hotels-The-May-Fair.h7606.Hotel-Information) > > [The Westminster London, Curio Collection by Hilton](https://www.expedia.ca/London-Hotels-The-Westminster-London.h914179.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.ca/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.ca/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [St Martins Lane London, a Morgans Originals hotel](https://www.expedia.ca/London-Hotels-St-Martins-Lane-London.h470865.Hotel-Information) > > [Marlin Waterloo](https://www.expedia.ca/London-Hotels-Marlin-Waterloo.h18561390.Hotel-Information) > > [Royal National Hotel](https://www.expedia.ca/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Park Plaza Victoria London](https://www.expedia.ca/London-Hotels-Park-Plaza-Victoria-London.h801796.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [Sea Containers London](https://www.expedia.ca/London-Hotels-Sea-Containers-London.h8466215.Hotel-Information) > > [citizenM Tower of London](https://www.expedia.ca/London-Hotels-CitizenM-Tower-Of-London.h14736047.Hotel-Information) > > [The Langham, London](https://www.expedia.ca/London-Hotels-The-Langham.h22099.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.ca/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [Kimpton Fitzroy London by IHG](https://www.expedia.ca/London-Hotels-Kimpton-Fitzroy-London.h21514.Hotel-Information)