Thousand Palms Vacation Packages

We arrived on a Sunday and were given an inferior room, small and across from maids quarters and next to reception. The reception played loud music, which we complained about. We requested to be moved for those reasons and after smelling gas outside the patio of our room. The hotel was not full by any stretch, we couldn’t understand why we were given a closet size room when better rooms were available. Reception had to call gas co to investigate the leak. We were moved to a larger room and not offered help moving our things. This room had NO nite stands and lamps next to the bed. The tv could be watched by only 1 chair in the room as it was at a weird angle and sat on the dresser. The floor in the bathroom terribly slippery, esp when wet. The bed in both rooms sits on a platform with sharp corners where it was easy to hit your shins, terrible choice of bed frame. While the outside view was great, we were disappointed in the overall experience. Someone needs to take a serious look at the room set up.

We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest bathroom; Guest shower drain clogged in bathroom and drained very slowly; AC vent rattled loudly in master bedroom, and every time it shut off through the night it sounded like a door slamming shut; Old food left in freezer; Several kitchen drawers had food crumbs in them and were dirty; Pool dirty with debris and dead lizards; Broken landscaping lights and other debris/trash in outdoor areas (front porch and around pool); Foosball table broken and unusable; No instructions regarding trash pick up found. Trash bin full upon arrival with little room for our trash; 3rd night - home lost power in master bed and bath. Took several hours to resolve. Communication was poor until a maintenance worker finally called. He was helpful. We took care of the smaller items and worked around things, but wanted the property manager to know so these issues can be fixed for future guests. To date, no acknowledgment or response was received. Would not stay here again.