Saint-Raymond Vacation Packages

Complicated visit. Facility was very nice and location was very handy. As others have noted the area has a very high level of unhoused folks due to a soup kitchen directly across the street - this resulted in some level of street activity we would have preferred not to experience but it was not in fact threatening or actively dangerous, just not desired. There were excellent restaurants immediately nearby. Encountered some difficulty working with customer service due to our mutual lack of French and English. We did not initially receive the paid for QR code for parking. Took a lot of effort to resolve this though the local CS staff at Lofts tried very hard. The last issue that was difficult - the next to last day of our visit we were notified we would be experience a shutdown of electrical service from 8:15 to 4:30 and would not have elevator service. Power went out at 8:15 and parts of the bldg switched to emergency lighting. By mid afternoon that lighting had died out and the keypads at each room door were dead. Internal venting of air as well as heating or cooling was dead as was wifi and internet. We could not leave the room w/o leaving one of us behind to let us back into the room. Later we learned thru CS that we could access (with some difficulty) a physical key from a lock box which let us into our room, would have been a good chance for CS to be proactive! This lasted until after 8:00 PM! Unacceptable!

The staff were super friendly and went above and beyond

The property is old. The stairs are steep narrow and slanted and difficult to go up with luggage. I was on the third floor(attic) and the floors were uneven. The sheets were polyester at best. There was no soundproofing between rooms and I could hear the people next-door talking and snoring very loudly. The bathtub was extremely small. The temperature of the water was hard to maintain, and it was very difficult to turn the water off for the shower. (no conditioner provided). The toilet was worn. There was no staff on site except for cleaners as we arrived and left. Myself and others had to wait on the street while cleaners finished cleaning our room so that we could check in early. The other people were from the United States and had difficulty connecting with staff. I was able to connect by phone with my Canadian line.