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VIP Access

Hôtel Palace Royal centre-ville

Star Rating
4 out of 5
See more in Quebec (and vicinity)

Photo gallery

Featured image
Indoor pool
Indoor pool
Terrace/patio
Memory foam beds, in-room safe, desk, blackout curtains

Guest reviews

4.3 out of 5 Excellent
2,651 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Map

775 Honoré-Mercier Ave, Quebec, QC

Explore the area

Popular LocationLe Capitole2 min walk
Popular LocationQuebec City Convention Center5 min walk
Popular LocationParliament Building5 min walk
AirportQuebec, QC (YQB-Jean Lesage Intl.)14 min drive

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  • Classic Room, 2 Double Beds

    Photos of Classic Room, 2 Double Beds

    4.7/5 guest room rating

    Room amenities

    • 301 sq ft
    • Sleeps 4
    More detailsClassic Room, 2 Double Beds

  • Signature Room, 1 King bed and Sofa-bed

    Photos of Signature Room, 1 King bed and Sofa-bed

    4.7/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 4
    More detailsSignature Room, 1 King bed and Sofa-bed

  • Exterior View Family Suite, 2 Queen and 1 sofa bed

    Photos of Exterior View Family Suite, 2 Queen and 1 sofa bed

    4.5/5 guest room rating

    Room amenities

    • 549 sq ft
    • Sleeps 6
    More detailsExterior View Family Suite, 2 Queen and 1 sofa bed

  • Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

    Photos of Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

    4.7/5 guest room rating

    Room amenities

    • 419 sq ft
    • Sleeps 4
    More detailsInterior Garden Balcony Suite, 1 Queen bed with sofa-bed

  • Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

    Photos of Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

    Room amenities

    • 322 sq ft
    • City view
    • Sleeps 4
    More detailsLuxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

  • Classic Room, 1 Queen Bed, Courtyard View

    Photos of Classic Room, 1 Queen Bed, Courtyard View

    Room amenities

    • 301 sq ft
    • Sleeps 2
    More detailsClassic Room, 1 Queen Bed, Courtyard View

  • Classic Room, 1 Queen bed and glass shower

    Photos of Classic Room, 1 Queen bed and glass shower

    Room amenities

    • 279 sq ft
    • Sleeps 2
    More detailsClassic Room, 1 Queen bed and glass shower

  • Classic Room, 1 Queen Bed

    Photos of Classic Room, 1 Queen Bed

    Room amenities

    • 301 sq ft
    • Sleeps 2
    More detailsClassic Room, 1 Queen Bed

  • Signature Room, 1 Queen bed and Sofa-bed

    Photos of Signature Room, 1 Queen bed and Sofa-bed

    Room amenities

    • 355 sq ft
    • Sleeps 4
    More detailsSignature Room, 1 Queen bed and Sofa-bed

  • Suite, 1 Bedroom

    Photos of Suite, 1 Bedroom

    Room amenities

    • 398 sq ft
    • Sleeps 2
    More detailsSuite, 1 Bedroom

  • Suite, 1 Queen Bed and Sofa-bed (Interior)

    Photos of Suite, 1 Queen Bed and Sofa-bed (Interior)

    Room amenities

    • 419 sq ft
    • Sleeps 4
    More detailsSuite, 1 Queen Bed and Sofa-bed (Interior)

  • Exterior View Suite, 1 Queen bed and Sofa-bed

    Photos of Exterior View Suite, 1 Queen bed and Sofa-bed

    4.6/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 4
    More detailsExterior View Suite, 1 Queen bed and Sofa-bed

  • Suite with Panoramic City View, 1 King bed

    Photos of Suite with Panoramic City View, 1 King bed

    Room amenities

    • 527 sq ft
    • City view
    • Sleeps 2
    More detailsSuite with Panoramic City View, 1 King bed

  • City View Family Suite, 2 Queen beds and Sofa-bed

    Photos of City View Family Suite, 2 Queen beds and Sofa-bed

    4.6/5 guest room rating

    Room amenities

    • 549 sq ft
    • City view
    • Sleeps 6
    More detailsCity View Family Suite, 2 Queen beds and Sofa-bed

  • Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

    Photos of Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

    4.7/5 guest room rating

    Room amenities

    • Sleeps 6
    More detailsInterior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

  • Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

    Photos of Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

    4.4/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsInterior Garden Balcony Suite, 1 King Bed with Sofa-bed

  • Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

    Photos of Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

    4.7/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsInterior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

  • Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

    Photos of Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

    4.7/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsExterior View Suite, 1 Queen bed and 1 Queen Murphy bed

About this area

Quebec

Located in Quebec's Old Quebec neighbourhood, Hôtel Palace Royal centre-ville is in the city centre and near a train station. Old Port Quebec City and Citadelle of Quebec are notable landmarks, and travellers looking to shop may want to visit Quartier Petit Champlain and Laurier Quebec. Travelling with kids? Consider Aquarium du Québec and Observatoire de la Capitale. Our guests appreciate the hotel's location for the sightseeing.
Visit our Quebec travel guide
Map
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Popular Location

What's nearby

  • Le Capitole - 2 min walk
  • Quebec City Convention Center - 5 min walk
  • Parliament Building - 5 min walk
  • Hotel-Dieu de Quebe - 7 min walk
  • Quebec City Town Hall - 11 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • AirportQuebec, QC (YQB-Jean Lesage Intl.) - 14 min drive

Restaurants

  • Beffroi Steak House — 1 min walk

About this property

Hôtel Palace Royal centre-ville

Family-friendly Quebec hotel in Old Quebec, walk to Le Capitole
This smoke-free hotel features a restaurant, an indoor pool and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub and a sauna are on-site. All 234 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences such as fridges and microwaves. Guests will also find memory foam, iPod docking stations and room service (during limited hours). Housekeeping is available once per stay.
Hôtel Palace Royal centre-ville offers 234 forms of accommodation with iPod docking stations and a safe. Beds feature memory foam mattresses. 32-inch Flat-screen televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Quebec hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and in-room massages can be requested. Housekeeping is provided on a limited basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: CAD 21 per day
  • Valet parking: CAD 27 per day
  • Parking height restrictions apply

Food and drink

  • Full breakfast available for a fee daily 7 AM–1:00 PM: CAD 9-16.25 for adults and CAD 6-8 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Cots/infant beds (surcharge)
  • Dry-cleaning service
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference space (4502 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Climate control (heating)
  • Linens
  • Memory foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 5:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is renovating until 23 October 2020 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 15.0 per day.
Cots (infant beds) are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 9 and CAD 16.25 for adults, and CAD 6 and CAD 8 for children (approximately)
  • Self-parking fee: CAD 21 per day (in/out privileges)
  • Valet parking fee: CAD 27 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 160705

We should mention

Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Royal Centre Ville Quebec
Hôtel Palace Royal centre-ville Hotel
Hôtel Palace Royal centre-ville Quebec
Hôtel Palace Royal centre-ville Hotel Quebec

Frequently asked questions

Can I cancel my reservation for free at Hôtel Palace Royal centre-ville and receive a full refund?
Yes, Hôtel Palace Royal centre-ville offers free cancellation on select room rates, because flexibility matters! Please refer to Hôtel Palace Royal centre-ville cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hôtel Palace Royal centre-ville?
As of Sep 21, 2020, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal centre-ville on Oct 1, 2020 start from CA $119, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hôtel Palace Royal centre-ville have a pool?
Yes, this property has an indoor pool.
Is Hôtel Palace Royal centre-ville pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hôtel Palace Royal centre-ville?
Self-parking is available for CAD 21 per day. Valet parking is available for CAD 27 per day.
What time is check-in at Hôtel Palace Royal centre-ville?
Check-in is from 5:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Hôtel Palace Royal centre-ville?
Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).
Where is Hôtel Palace Royal centre-ville located?
This family-friendly Quebec hotel is located in the entertainment district, within a 5-minute walk of Le Capitole and Quebec City Convention Center. Quebec City Town Hall and Parliament Building are also within 15 minutes. Quebec Palace Station is 9 minutes by foot.
4.3
Excellent
2,651 reviews
5 - Excellent
1,370
4 - Good
932
3 - Okay
214
2 - Poor
94
1 - Terrible
41

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The room was cosy and very clean enjoyed having coffee bar and microwave. Excellent location and calming environment.
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a really cool pool in the middle of it, truly unique. The staff were great and friendly.
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Excellent location. Available staff. Enough clean.
Stayed 3 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the current COVID-19 pandemic the hotel completely adhered to requirements for social distancing had several sanitizing stations available while keeping the client feeling welcomed and comfortable. I would highly recommend anyone staying at this hotel, we really enjoyed our stay
Stayed 2 nights in Sep 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
The towels are like sandpaper there are no other words for them. My husband sweatshirt mysteriously disappeared from the hotel bar, we were the only ones in the bar on a Tuesday night during a pandemic.
Stayed 3 nights in Sep 2020

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