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Hôtel Palace Royal centre-ville

Photo gallery for Hôtel Palace Royal centre-ville

Featured Image
Indoor pool
Indoor pool
Terrace/Patio
Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Overview of Hôtel Palace Royal centre-ville

Hôtel Palace Royal centre-ville

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
775 Honoré-Mercier Ave, Quebec, QC, G1R 6A5

Explore the area

  • Popular LocationQuebec City Town Hall11 min walk
  • Popular LocationOld Port Quebec City16 min walk
  • Popular LocationQuebec Cruise Terminal18 min walk
  • AirportQuebec, QC (YQB-Jean Lesage Intl.)14 min drive

Choose dates to view prices

About this area

Quebec

Hôtel Palace Royal centre-ville is located in Old Quebec, a neighborhood in Quebec, and is in the city center and near a train station. Artillery Park and Church of St. Roch are local landmarks, and the area's natural beauty can be seen at Battlefields Park and Parc Victoria. Traveling with kids? Consider Observatoire de la Capitale and Naval Museum of Quebec. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Le Capitole - 2 min walk
  • Esplanade Park - 4 min walk
  • Quebec City Town Hall - 11 min walk
  • Old Port Quebec City - 16 min walk
  • Quebec Cruise Terminal - 18 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • Jean Lesage International Airport (YQB) - 14 min drive

Restaurants

  • Beffroi Steak House — 1 min walk
  • Ristorante Il Teatro — 2 min walk
  • Sapristi — 3 min walk
  • Un Thé au Sahara — 4 min walk
  • Au Petit Coin Breton — 4 min walk

About this property

Hôtel Palace Royal centre-ville

Family-friendly Quebec hotel in Old Quebec with restaurant
This smoke-free hotel features a restaurant, an indoor pool, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a spa tub are onsite. All 234 soundproofed rooms provide free WiFi, free wired Internet, and memory foam beds. For a bit of entertainment, flat-screen TVs come with cable channels, and guests can also appreciate conveniences like refrigerators and microwaves. Housekeeping is available once per stay.
Hôtel Palace Royal centre-ville offers 234 accommodations with iPod docking stations and safes. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CAD 21 per day; includes in/out privileges)
  • Valet parking on site (CAD 27 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–1:00 PM: CAD 9-16.25 for adults and CAD 6-8 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Cribs/infant beds (surcharge)
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Business center
  • Computer station
  • Conference space (4502 square feet)
  • Meeting rooms - 10

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 5:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 9 and CAD 16.25 for adults, CAD 6 and CAD 8 for children (approximately)
  • Self parking fee: CAD 21 per day (in/out privileges)
  • Valet parking fee: CAD 27 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts Visa, Mastercard, American Express, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

We should mention

Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Royal Centre Ville Quebec
Hôtel Palace Royal centre-ville Hotel
Hôtel Palace Royal centre-ville Quebec
Hôtel Palace Royal centre-ville Hotel Quebec

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 1072 out of 2182 reviews
5 - Excellent 49%
Rating 4 - Good. 769 out of 2182 reviews
4 - Good 35%
Rating 3 - Okay. 200 out of 2182 reviews
3 - Okay 9%
Rating 2 - Poor. 94 out of 2182 reviews
2 - Poor 4%
Rating 1 - Terrible. 47 out of 2182 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the bathroom and bed were covered in crumbs and hair, filthy. On top of that, one of the nights they had a concert in the pool area (an area accessible to every guest), and when we sat down to enjoy, we were escorted out since the concert was only for those guests that had paid for it. Yet, it was loud and the whole hotel could hear it. They were playing until midnight… We came here on our honey moon, and left very upset and disappointed. When we brought up our issues to the staff we were told “sorry, have a good day”, UNACCEPTABLE!
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is located at the gates of Old Quebec l. Easy to walk to and explore.
Stayed 2 nights in Sep 2021

3/5 Okay

Travelled with family
Liked: Amenities
Room was dirty and dark
Stayed 5 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve ever stayed at!!
Stayed 3 nights in Sep 2021