- Disliked: Cleanliness, staff & service
Very poor front desk reception employees. No answer to calls for 30min.. No tv remote working.
Stayed 1 night in May 2020
Overview of Hôtel Palace Royal centre-ville
Photo gallery
Guest reviews
Excellent
2,661 reviews
Guests rated this property 4.4/5 for cleanliness.
Amenities
- Pool
- Free WiFi
- Air conditioning
- Spa
Map
775 Honoré-Mercier Ave, Quebec, QC
What's nearby
Le Capitole2 min walk
Quebec City Convention Center5 min walk
Parliament Building5 min walk
Quebec, QC (YQB-Jean Lesage Intl.)14 min drive
Choose dates to view prices
Classic Room, 2 Double Beds
Photos of Classic Room, 2 Double Beds
Classic Room, 2 Double Beds
4.7/5 guest room ratingShow detailsRoom amenities
- 301 sq ft
- Sleeps 4
Signature Room, 1 King bed and Sofa-bed
Photos of Signature Room, 1 King bed and Sofa-bed
Signature Room, 1 King bed and Sofa-bed
4.7/5 guest room ratingShow detailsRoom amenities
- 398 sq ft
- Sleeps 4
Exterior View Family Suite, 2 Queen and 1 sofa bed
Photos of Exterior View Family Suite, 2 Queen and 1 sofa bed
Exterior View Family Suite, 2 Queen and 1 sofa bed
4.5/5 guest room ratingShow detailsRoom amenities
- 549 sq ft
- Sleeps 6
Interior Garden Balcony Suite, 1 Queen bed with sofa-bed
Photos of Interior Garden Balcony Suite, 1 Queen bed with sofa-bed
Interior Garden Balcony Suite, 1 Queen bed with sofa-bed
4.8/5 guest room ratingShow detailsRoom amenities
- 419 sq ft
- Sleeps 4
Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed
Photos of Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed
Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed
Show detailsRoom amenities
- 322 sq ft
- City view
- Sleeps 4
Classic Room, 1 Queen Bed, Courtyard View
Photos of Classic Room, 1 Queen Bed, Courtyard View
Classic Room, 1 Queen Bed, Courtyard View
Show detailsRoom amenities
- 301 sq ft
- Sleeps 2
Classic Room, 1 Queen bed and glass shower
Photos of Classic Room, 1 Queen bed and glass shower
Classic Room, 1 Queen bed and glass shower
Show detailsRoom amenities
- 279 sq ft
- Sleeps 2
Classic Room, 1 Queen Bed
Photos of Classic Room, 1 Queen Bed
Classic Room, 1 Queen Bed
Show detailsRoom amenities
- 301 sq ft
- Sleeps 2
Signature Room, 1 Queen bed and Sofa-bed
Photos of Signature Room, 1 Queen bed and Sofa-bed
Signature Room, 1 Queen bed and Sofa-bed
Show detailsRoom amenities
- 355 sq ft
- Sleeps 4
Suite, 1 Bedroom
Photos of Suite, 1 Bedroom
Suite, 1 Bedroom
Show detailsRoom amenities
- 398 sq ft
- Sleeps 2
Suite, 1 Queen Bed and Sofa-bed (Interior)
Photos of Suite, 1 Queen Bed and Sofa-bed (Interior)
Suite, 1 Queen Bed and Sofa-bed (Interior)
Show detailsRoom amenities
- 419 sq ft
- Sleeps 4
Exterior View Suite, 1 Queen bed and Sofa-bed
Photos of Exterior View Suite, 1 Queen bed and Sofa-bed
Exterior View Suite, 1 Queen bed and Sofa-bed
4.6/5 guest room ratingShow detailsRoom amenities
- 398 sq ft
- Sleeps 4
Suite with Panoramic City View, 1 King bed
Photos of Suite with Panoramic City View, 1 King bed
Suite with Panoramic City View, 1 King bed
Show detailsRoom amenities
- 527 sq ft
- City view
- Sleeps 2
City View Family Suite, 2 Queen beds and Sofa-bed
Photos of City View Family Suite, 2 Queen beds and Sofa-bed
City View Family Suite, 2 Queen beds and Sofa-bed
4.6/5 guest room ratingShow detailsRoom amenities
- 549 sq ft
- City view
- Sleeps 6
Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed
Photos of Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed
Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed
4.7/5 guest room ratingShow detailsRoom amenities
- Sleeps 6
Interior Garden Balcony Suite, 1 King Bed with Sofa-bed
Photos of Interior Garden Balcony Suite, 1 King Bed with Sofa-bed
Interior Garden Balcony Suite, 1 King Bed with Sofa-bed
4.4/5 guest room ratingShow detailsRoom amenities
- Sleeps 4
Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed
Photos of Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed
Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed
4.8/5 guest room ratingShow detailsRoom amenities
- Sleeps 4
Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed
Photos of Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed
Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed
4.8/5 guest room ratingShow detailsRoom amenities
- Sleeps 4
About this area
Quebec
Located in Quebec's Old Quebec neighbourhood, Hôtel Palace Royal centre-ville is in the city centre and near a train station. Old Port Quebec City and Le Capitole are cultural highlights, and some of the area's notable landmarks include Citadelle of Quebec and Place Royale. Travelling with kids? Consider Aquarium du Québec and Old Quebec Funicular. Our guests appreciate the hotel's location for the sightseeing.
What's nearby
- Le Capitole - 2 min walk
- Quebec City Convention Center - 5 min walk
- Parliament Building - 5 min walk
- Hotel-Dieu de Quebe - 7 min walk
- Quebec City Town Hall - 11 min walk
Getting around
- Quebec Palace Station - 9 min walk
- Quebec, QC (YQB-Jean Lesage Intl.) - 14 min drive
Restaurants
- Beffroi Steak House — 1 min walk
About this property
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Parking and public transport
Self parking: CAD 21 per day
Valet parking: CAD 27 per day
Parking height restrictions apply
Food and drink
Full breakfast available for a fee daily 7 AM–1:00 PM: CAD 9-16.25 for adults and CAD 6-8 for children
1 restaurant
1 bar
Room service available
Things to do
Fitness centre
Indoor pool
Sauna
Hot tub
Family friendly
Babysitting/childcare (surcharge)
Cots/infant beds (surcharge)
Dry-cleaning service
Indoor pool
In-room childcare (surcharge)
Laundry facilities
Microwave
Fridge
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)
Conveniences
ATM/banking services
Ballroom
Banquet hall
Lift
Gift shop/newsstand
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Wedding services
Languages spoken
English
French
Business services
10 meeting rooms
Business centre
Computer station
Conference space (4502 square feet)
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)
Wheelchairs available on site
More
Smoke-free property
Room amenities
Bedroom
Climate control (air conditioning)
Blackout drapes/curtains
Cots/infant beds (surcharge)
Climate control (heating)
Linens
Memory foam mattress
Rollaway/extra beds (surcharge)
Bathroom
Eco-friendly toiletries
Hairdryer
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels
Entertainment
32-inch flat-screen TV
TV channels
iPod dock
Food and drink
Coffee/tea maker
Microwave
Fridge
More
Desk
In-room massage
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in between 4:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
Express check-out
Special check-in instructions
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Credit Card Pre-Authorization
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 15.0 per day.
Cots (infant beds) are available for CAD 15.0 per day
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: CAD 100 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between CAD 9 and CAD 16.25 for adults, and CAD 6 and CAD 8 for children (approximately)
- Self-parking fee: CAD 21 per day (in/out privileges)
- Valet parking fee: CAD 27 per day (in/out privileges)
- Late check-out is available for a fee (subject to availability, amount varies)
- Crib (infant bed) fee: CAD 15.0 per day
- Rollaway bed fee: CAD 15.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds.
- This property advises that enhanced cleaning and safety measures are currently in place.
- Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
- For traveller safety, social distancing measures are in place and an acrylic shield is in place between staff and guests in main contact areas.
- Individually wrapped food options are available for breakfast, lunch and dinner. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 160705
We should mention
Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision
Guests under 18 years old are not allowed in the fitness facility
Property is also known as
Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Frequently asked questions
Guest reviews
- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cleaning done before the check in. Fridge not functioning. Receptionist doesn’t answer 5 of calls at night. One of the lights = not functioning. Coffee maker = not functioning
Stayed 1 night in May 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the consierege was good and helpful and the use on the computer on the main floor. We had breakfeast one morning in the restaurant that wasn't very good.
Stayed 4 nights in Mar 2020
- Liked: Staff & service
- Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were very helpful Our room wreaked of chlorine and was very noisy because of facing the pool
Stayed 1 night in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great, room service great, very kid friendly.
Stayed 2 nights in Mar 2020
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