Hôtel Palace Royal is located in Old Quebec, a neighborhood in Québec City, and is in the entertainment district and near a train station. Porte St. Louis and Church of St. Roch are local landmarks, and the area's natural beauty can be seen at Esplanade Park and Battlefields Park. Traveling with kids? Consider Observatoire de la Capitale and Terrasse Dufferin Slides. Guests appreciate the hotel's location for the sightseeing.
Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive
Restaurants
Brulerie Saint-Jean - 1 min walk
Bar le Drague - 3 min walk
Au Petit Coin Breton - 4 min walk
La Ninkasi - 3 min walk
Cochon Dingue St-Jean - 3 min walk
About this property
Hôtel Palace Royal
4-star family-friendly hotel near Le Château Frontenac
Near Quebec Cruise Terminal, Hôtel Palace Royal provides dry cleaning/laundry services, a bar, and a gym. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage.Be sure to enjoy a meal at Beffroi Steak House, the onsite steakhouse. Stay connected with free wired Internet, and guests can find other amenities such as a business center and babysitting.
Other perks include:
An indoor pool
Full breakfast (surcharge), self parking (surcharge), and express check-out
Multilingual staff, 10 meeting rooms, and ATM/banking services
A 24-hour front desk, a gift shop, and smoke-free premises
Guest reviews give good marks for the helpful staff and location
Room features
All 234 rooms include comforts such as air conditioning, in addition to perks like free Internet and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra amenities include:
Childcare services and cribs/infant beds
Hypo-allergenic bedding, memory foam beds, and rollaway/extra beds (surcharge)
Bathrooms with shower/tub combinations and free toiletries
32-inch flat-screen TVs with cable channels
Refrigerators, microwaves, and coffee/tea makers
Languages
English, French
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free wired Internet
Available in some public areas: Free wired internet
Parking and transportation
Self parking on site (CAD 26 per day; includes in/out privileges)
Wheelchair-accessible parking available
Height restrictions apply for onsite parking
Food and drink
Full breakfast available for a fee daily 7 AM–11:00 AM: CAD 25-25 for adults and CAD 15-15 for children
1 bar
1 restaurant
Room service available
Restaurants on site
Beffroi Steak House
Things to do
Fitness center
Indoor pool
Sauna
Spa tub
Family friendly
Babysitting (surcharge)
Cribs/infant beds (surcharge)
In-room child care (surcharge)
Indoor pool
Laundry facilities
Microwave
Refrigerator
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised childcare (surcharge)
Conveniences
ATM/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Guest services
24-hour front desk
Concierge services
Dry cleaning service
Housekeeping (weekly)
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services
Business services
Business center
Computer station
Conference space (4502 square feet)
Meeting rooms - 10
Spa
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
Deposit: CAD 100 per stay
We have included all charges provided to us by the property.
Optional extras
Fee for full breakfast: approximately CAD 25–25 for adults, and CAD 15–15 for children
Self parking fee: CAD 26 per day (in/out privileges)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: CAD 15.0 per day
Rollaway bed fee: CAD 15.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
We should mention
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision
Property is also known as
Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City
Frequently asked questions
Does Hôtel Palace Royal have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Hôtel Palace Royal?
As of Mar 26, 2023, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal on Mar 27, 2023 start from CA $177.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hôtel Palace Royal pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hôtel Palace Royal?
Self parking is available for CAD 26 per day.
What time is check-in at Hôtel Palace Royal?
Check-in is from 5:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Hôtel Palace Royal?
Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).
Where is Hôtel Palace Royal located?
This family-friendly Québec City hotel is located in the entertainment district, within a 15-minute walk of Saint-Jean Street and Le Château Frontenac. Quebec Cruise Terminal is 0.9 mi (1.4 km) away. Quebec Palace Station is 9 minutes by foot.
Can I cancel my reservation for free at Hôtel Palace Royal and receive a full refund?
Yes, Hôtel Palace Royal offers free cancellation on select room rates, because flexibility matters! Please refer to Hôtel Palace Royal cancellation policy on our site for more details about any exclusions or requirements.
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
Rating 10 - Excellent. 738 out of 1655 reviews" "
10 - Excellent
738
" "10 - Excellent 45%
Rating 8 - Good. 543 out of 1655 reviews" "
8 - Good
543
" "8 - Good 33%
Rating 6 - Okay. 209 out of 1655 reviews" "
6 - Okay
209
" "6 - Okay 13%
Rating 4 - Poor. 107 out of 1655 reviews" "
4 - Poor
107
" "4 - Poor 6%
Rating 2 - Terrible. 58 out of 1655 reviews" "
2 - Terrible
58
" "2 - Terrible 4%
8.3/10
Cleanliness
8.2/10
Staff & service
8.1/10
Amenities
8.2/10
Property conditions & facilities
8.1/10
Eco-friendliness
Reviews
4/10 Poor
Wan
Travelled with family and small children
Mar 23, 2023
Disliked: Cleanliness, staff & service
There is little to no housekeeping, even when requested. Went to talk to the front desk about it, staff was rude and did not want to send housekeeping. We asked for a room tidy after two nights, bare minimum was done (garbages emptied, new towels). Beds were not tidied, no vacuuming. Area around hotel is great though. Walkable to many stores and restaurants.
Wan
Stayed 3 nights in Mar 2023
10/10 Excellent
Susan Hume
Travelled with family
Mar 20, 2023
Liked: Cleanliness, staff & service
We love this hotel, friendly and efficient staff at desk, clean rooms, nice pool area and close to everything! Skating rink is close and lovely restaurants and shopping within walking distance.
The hotel restaurant would not take hotel guests so my kids starved
The hotel parkade was too small for my suv
The maid never came to our room once the entire stay so we had no clean towels
We arrived abit early but had requested a crib in room for our 9 month baby. It was not in room no biggie but I had to call front desk 2 times to ask for it & waited 3 hours for it to come. My baby was extremely tired & just wanted to go to bed it was frustrating. The pool was cold & disgusting mind you it was spring break, but the water was gross almost thick. I got in & out immediately.