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Hôtel Palace Royal

Photo gallery for Hôtel Palace Royal

Front of property
Indoor pool
Indoor pool
Indoor spa tub
Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Terrace/patio

Overview of Hôtel Palace Royal

Hôtel Palace Royal

4.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5

Explore the area

  • Popular LocationQuebec City Town Hall9 min walk
  • Popular LocationLe Château Frontenac11 min walk
  • Popular LocationQuebec Cruise Terminal17 min walk
  • AirportQuébec, QC (YQB-Jean Lesage Intl.)23 min drive

Room options

About this area

Québec City

Hôtel Palace Royal is located in Old Quebec, a neighborhood in Québec City, and is in the entertainment district and near a train station. Porte St. Louis and Church of St. Roch are local landmarks, and the area's natural beauty can be seen at Esplanade Park and Battlefields Park. Traveling with kids? Consider Observatoire de la Capitale and Terrasse Dufferin Slides. Guests appreciate the hotel's location for the sightseeing.
Visit our Québec City travel guideOpens in a new window
Map

What's nearby

  • Le Capitole - 2 min walk
  • Quebec City Convention Center - 3 min walk
  • Quebec City Town Hall - 9 min walk
  • Le Château Frontenac - 11 min walk
  • Quebec Cruise Terminal - 17 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • Brulerie Saint-Jean - 1 min walk
  • Bar le Drague - 3 min walk
  • Au Petit Coin Breton - 4 min walk
  • La Ninkasi - 3 min walk
  • Cochon Dingue St-Jean - 3 min walk

About this property

Hôtel Palace Royal

4-star family-friendly hotel near Le Château Frontenac
Near Quebec Cruise Terminal, Hôtel Palace Royal provides dry cleaning/laundry services, a bar, and a gym. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage.Be sure to enjoy a meal at Beffroi Steak House, the onsite steakhouse. Stay connected with free wired Internet, and guests can find other amenities such as a business center and babysitting.
Other perks include:
  • An indoor pool
  • Full breakfast (surcharge), self parking (surcharge), and express check-out
  • Multilingual staff, 10 meeting rooms, and ATM/banking services
  • A 24-hour front desk, a gift shop, and smoke-free premises
  • Guest reviews give good marks for the helpful staff and location
Room features
All 234 rooms include comforts such as air conditioning, in addition to perks like free Internet and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra amenities include:
  • Childcare services and cribs/infant beds
  • Hypo-allergenic bedding, memory foam beds, and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: CAD 25-25 for adults and CAD 15-15 for children
  • 1 bar
  • 1 restaurant
  • Room service available

Restaurants on site

  • Beffroi Steak House

Things to do

  • Fitness center
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Cribs/infant beds (surcharge)
  • In-room child care (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (4502 square feet)
  • Meeting rooms - 10

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Elevator
  • In-room accessibility (select rooms)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 5:00 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 25–25 for adults, and CAD 15–15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Frequently asked questions

Does Hôtel Palace Royal have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hôtel Palace Royal?

As of Mar 26, 2023, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal on Mar 27, 2023 start from CA $177.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hôtel Palace Royal pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hôtel Palace Royal?

Self parking is available for CAD 26 per day.

What time is check-in at Hôtel Palace Royal?

Check-in is from 5:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Hôtel Palace Royal?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hôtel Palace Royal located?

This family-friendly Québec City hotel is located in the entertainment district, within a 15-minute walk of Saint-Jean Street and Le Château Frontenac. Quebec Cruise Terminal is 0.9 mi (1.4 km) away. Quebec Palace Station is 9 minutes by foot.

Can I cancel my reservation for free at Hôtel Palace Royal and receive a full refund?

Yes, Hôtel Palace Royal offers free cancellation on select room rates, because flexibility matters! Please refer to Hôtel Palace Royal cancellation policy on our site for more details about any exclusions or requirements.

Hôtel Palace Royal Reviews

Hôtel Palace Royal Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 738 out of 1655 reviews" "
" "10 - Excellent 45%
Rating 8 - Good. 543 out of 1655 reviews" "
" "8 - Good 33%
Rating 6 - Okay. 209 out of 1655 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 107 out of 1655 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 58 out of 1655 reviews" "
" "2 - Terrible 4%

8.3/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

4/10 Poor

Wan

Travelled with family and small children
Disliked: Cleanliness, staff & service
There is little to no housekeeping, even when requested. Went to talk to the front desk about it, staff was rude and did not want to send housekeeping. We asked for a room tidy after two nights, bare minimum was done (garbages emptied, new towels). Beds were not tidied, no vacuuming. Area around hotel is great though. Walkable to many stores and restaurants.
Stayed 3 nights in Mar 2023

10/10 Excellent

Susan Hume

Travelled with family
Liked: Cleanliness, staff & service
We love this hotel, friendly and efficient staff at desk, clean rooms, nice pool area and close to everything! Skating rink is close and lovely restaurants and shopping within walking distance.
Stayed 2 nights in Mar 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Amazing location. A really comfortable stay.
Stayed 4 nights in Mar 2023

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind personnel, amazing pool, clean rooms,
Stayed 2 nights in Mar 2023

4/10 Poor

kelty

Travelled with family and small children
Disliked: Amenities
The hotel restaurant would not take hotel guests so my kids starved The hotel parkade was too small for my suv The maid never came to our room once the entire stay so we had no clean towels
Stayed 2 nights in Mar 2023

8/10 Good

Anne Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly!
Stayed 2 nights in Mar 2023

10/10 Excellent

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 4 nights in Mar 2023

10/10 Excellent

Luiza

Stayed 2 nights in Mar 2023

6/10 Okay

Jessica

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We arrived abit early but had requested a crib in room for our 9 month baby. It was not in room no biggie but I had to call front desk 2 times to ask for it & waited 3 hours for it to come. My baby was extremely tired & just wanted to go to bed it was frustrating. The pool was cold & disgusting mind you it was spring break, but the water was gross almost thick. I got in & out immediately.
Stayed 1 night in Mar 2023