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Hôtel Palace Royal

Photo gallery for Hôtel Palace Royal

Front of property
Indoor pool
Indoor pool
Indoor spa tub
Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Terrace/patio

Overview of Hôtel Palace Royal

Hôtel Palace Royal

4.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5

Explore the area

  • Popular LocationQuebec City Town Hall10 min walk
  • Popular LocationChurch Notre-Dame-des-Victoires14 min walk
  • Popular LocationQuebec Cruise Terminal16 min walk
  • AirportQuébec, QC (YQB-Jean Lesage Intl.)23 min drive

Room options

About this area

Québec City

Hôtel Palace Royal is located in Old Quebec, a neighborhood in Québec City, and is in the entertainment district and near a train station. Church of St. Roch and Seminary of Quebec are local landmarks, and the area's natural beauty can be seen at Place d Youville and Battlefields Park. Traveling with kids? Consider Observatoire de la Capitale and Terrasse Dufferin Slides. Guests appreciate the hotel's location for the sightseeing.
Visit our Québec City travel guideOpens in a new window
Map

What's nearby

  • Le Capitole - 2 min walk
  • Quebec City Convention Center - 5 min walk
  • Quebec City Town Hall - 10 min walk
  • Church Notre-Dame-des-Victoires - 14 min walk
  • Quebec Cruise Terminal - 16 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • Restaurant La Grolla - 3 min walk
  • Sapristi - 3 min walk
  • Un Thé au Sahara - 4 min walk
  • Le Petit Coin Latin - 4 min walk
  • Pub St. Alexandre - 5 min walk

About this property

Hôtel Palace Royal

4-star eco-friendly hotel located in Old Quebec
At Hôtel Palace Royal, you can look forward to dry cleaning/laundry services, a bar, and a gym. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage.Be sure to enjoy a meal at Beffroi Steak House, the onsite steakhouse. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and babysitting.
Other perks include:
  • An indoor pool
  • Full breakfast (surcharge), self parking (surcharge), and express check-out
  • A ballroom, a banquet hall, and a 24-hour front desk
  • A gift shop, wedding services, and concierge services
  • Guest reviews give good marks for the helpful staff and location
Room features
All 234 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra amenities include:
  • Childcare services and cribs/infant beds
  • Hypo-allergenic bedding, memory foam beds, and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CAD 24 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: CAD 25-25 for adults and CAD 15-15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Beffroi Steak House

Things to do

  • Fitness center
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Cribs/infant beds (surcharge)
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (4502 square feet)
  • Meeting rooms - 10

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 5:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between CAD 25 and CAD 25 for adults, CAD 15 and CAD 15 for children (approximately)
  • Self parking fee: CAD 24 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Frequently asked questions

Does Hôtel Palace Royal have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hôtel Palace Royal?

As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal on Dec 18, 2022 start from CA $179.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hôtel Palace Royal pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hôtel Palace Royal?

Self parking is available for CAD 24 per day.

What time is check-in at Hôtel Palace Royal?

Check-in is from 5:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Hôtel Palace Royal?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hôtel Palace Royal located?

This family-friendly Québec City hotel is located in the entertainment district, steps from Place d Youville, Le Capitole, and Palais Montcalm. Observatoire de la Capitale and Terrasse Dufferin Slides are also within 10 minutes. Quebec Palace Station is 9 minutes by foot.

Can I cancel my reservation for free at Hôtel Palace Royal and receive a full refund?

Yes, Hôtel Palace Royal offers free cancellation on select room rates, because flexibility matters! Please refer to Hôtel Palace Royal cancellation policy on our site for more details about any exclusions or requirements.

Hôtel Palace Royal Reviews

Hôtel Palace Royal Reviews

Overall score and ratings

8.2

Very good

Rating 10 - Excellent. 748 out of 1687 reviews" "
" "10 - Excellent 44%
Rating 8 - Good. 570 out of 1687 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 210 out of 1687 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 105 out of 1687 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 54 out of 1687 reviews" "
" "2 - Terrible 3%

8.3/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.3/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Excellent

Gillian L
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity (easy walking) to old Town, parliment, about a million restaurants and was fantastic for the german Christmas market! The staff were very friendly, fast and fluent in both french and english. I always find the garbage cans in hotels too small and for our 3 night stay they were definitely ready to be done - the hotel provides housekeeping services for stays 3 nights and longer and as needed. The pool is small but lovely with many towels poolside for use and the hot tub accommodates 6 people with ease. The beds were very comfortable! Overall, highly recommend this location!

10/10 Excellent

Daniel
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, who was able to help with each issue. Parking excellent
Stayed 2 nights in Nov 2022

10/10 Excellent

Bonnie
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was very friendly and helpful
Stayed 1 night in Nov 2022

10/10 Excellent

Edward
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect suite for us, and the location was convenient to everything in Old Quebec.
Stayed 4 nights in Oct 2022

10/10 Excellent

Maurizio
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2022

8/10 Good

Fay, Henniker
Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff when we checked out were not friendly, I understood they were busy so a pause, deep breath and a smile might help!! If there were not particular procedure for check out but threw our key cards into the collecting box, they should just make a sign visible with instructions. Then I didn't need to wait in the line to ask the question about check-out and got a nasty look. The staff during our stay were friendly though.
Stayed 3 nights in Oct 2022

6/10 Okay

Saman
Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is located in a nice are, the old city is only 5 minute walk from the hotel. The rooms are very clean and convenient. But the room service wasn't as good as other services. They charge you 250 for a double room, but there isn't even one water bottle in the room, only 2 coffee capsules, breakfast not included, no flatware, no parking which makes it not valuable for the price. Overall the hotel itself is very nice.
Stayed 1 night in Oct 2022

4/10 Poor

Jean-Francois
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The checking in was horrible: waited 40 min just to get to the counter. The staff was not effective.
Stayed 1 night in Oct 2022

6/10 Okay

Donald