Hôtel Palace Royal

Photo gallery for Hôtel Palace Royal

Primary image
Indoor pool
Indoor pool
Indoor spa tub
Terrace/patio

Overview of Hôtel Palace Royal

Hôtel Palace Royal

4.0 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5

Explore the area

  • Popular LocationQuebec City Town Hall10 min walk
  • Popular LocationOld Port Quebec City15 min walk
  • Popular LocationQuebec Cruise Terminal16 min walk
  • AirportQuebec, QC (YQB-Jean Lesage Intl.)22 min drive

Choose dates to view prices

About this area

Québec City

Hôtel Palace Royal is located in Old Quebec, a neighborhood in Québec City, and is in the entertainment district and near a train station. Old Port Quebec City and Seminary of Quebec are local landmarks, and the area's natural beauty can be seen at Montmorency Falls and Esplanade Park. Traveling with kids? Consider Observatoire de la Capitale and Old Quebec Funicular. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Le Capitole - 2 min walk
  • Quebec City Convention Center - 5 min walk
  • Quebec City Town Hall - 10 min walk
  • Old Port Quebec City - 15 min walk
  • Quebec Cruise Terminal - 16 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 22 min drive

Restaurants

  • Restaurant La Grolla - 3 min walk
  • Sapristi - 3 min walk
  • Un Thé au Sahara - 4 min walk
  • Le Petit Coin Latin - 4 min walk
  • Pub St. Alexandre - 5 min walk

About this property

Hôtel Palace Royal

Family-friendly Québec City hotel in Old Quebec, near Quebec City Town Hall
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Weekly housekeeping is available.
Hôtel Palace Royal offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CAD 24 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: CAD 25-25 for adults and CAD 15-15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Beffroi Steak House

Things to do

  • Fitness center
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Cribs/infant beds (surcharge)
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (4502 square feet)
  • Meeting rooms - 10

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 5:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between CAD 25 and CAD 25 for adults, CAD 15 and CAD 15 for children (approximately)
  • Self parking fee: CAD 24 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 823 out of 1799 reviews
5 - Excellent 46%
Rating 4 - Good. 616 out of 1799 reviews
4 - Good 34%
Rating 3 - Okay. 210 out of 1799 reviews
3 - Okay 12%
Rating 2 - Poor. 102 out of 1799 reviews
2 - Poor 6%
Rating 1 - Terrible. 48 out of 1799 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness

3/5 Okay

Travelled with family
Disliked: Amenities, property conditions & facilities
Pros: The rooms were clean, the beds comfortable and the hotel was well placed for access to old Quebec. There was lots of parking. Cons: Unfortunately, though, this hotel did not give us any feeling of being on vacation. While the rooms were clean, they have definitely seen better days - grime on walls, couch old and dirty, wallpaper peeling. The pool was very cloudy and when we swam it seemed full of hair! yuck! We stayed for 4 nights and five days. Our garbage was only emptied once, wet towels were only gathered and changed once, and our beds were never made or had sheets changed. While I realize that COVID has changed things - we came for a vacation. Simple things like having the beds made and garbage emptied are not a lot to ask for. When I contacted the front desk we were told that the rooms would be done after being there for 2 days - this never happened. The whole hotel has an air of not being cared for which is unfortunate since it is so well placed. I had stayed there before about 6 years ago and found it much different. We love visiting Quebec City - but will definitely choose a different hotel next time.
Stayed 4 nights in Aug 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very expensive for how long we were actually there for. But close walking to the old city was nice
Stayed 1 night in Aug 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Aug 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue for my truck. It wouldn't fit in there underground lot. I had to park down the street in the public parking. Not a real problem, just inconvenient. Room was outstanding, but it comes with a price.
Stayed 2 nights in Aug 2022

2/5 Poor

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a 3 star or hotel. I would rate the hotel as 2 stars. Dated facility. Parking was not available at the hotel because we drove a larger vehicle. Something that should be stated on their website. Staff smoked cigarettes outside the main lobby entrance.
Stayed 3 nights in Aug 2022