3/5 Okay
Lisa
Travelled with family
Aug 12, 2022
Disliked: Amenities, property conditions & facilities
Pros: The rooms were clean, the beds comfortable and the hotel was well placed for access to old Quebec. There was lots of parking.
Cons: Unfortunately, though, this hotel did not give us any feeling of being on vacation. While the rooms were clean, they have definitely seen better days - grime on walls, couch old and dirty, wallpaper peeling. The pool was very cloudy and when we swam it seemed full of hair! yuck!
We stayed for 4 nights and five days. Our garbage was only emptied once, wet towels were only gathered and changed once, and our beds were never made or had sheets changed. While I realize that COVID has changed things - we came for a vacation. Simple things like having the beds made and garbage emptied are not a lot to ask for. When I contacted the front desk we were told that the rooms would be done after being there for 2 days - this never happened.
The whole hotel has an air of not being cared for which is unfortunate since it is so well placed. I had stayed there before about 6 years ago and found it much different.
We love visiting Quebec City - but will definitely choose a different hotel next time.
Stayed 4 nights in Aug 2022