Title: Riviera Maya Suites (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=1696083&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Riviera Maya Suites Travelers find a peaceful retreat where they can soak up sunshine by the pool while planning their next adventure near the crystal-clear waters of the Mexican coast ## Photo gallery for Riviera Maya Suites ![Outdoor pool, sun loungers - Riviera Maya Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/eb237875.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/7ddfe8d2-0e10-42f0-8fe3-25fa559af749-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Bungalow 1 King Bed, Kitchen | Terrace/patio - Riviera Maya Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/a03dc953.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bungalow 1 King Bed, Kitchen | Living area - Riviera Maya Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/f049e48f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bungalow, 2 Double Beds, Kitchen - Riviera Maya Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/c893718b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Riviera Maya Suites overlooks the marina, a short walk from Mamitas Beach. Families love the rooftop terrace for relaxing after ecotours. The property offers free WiFi and laundry facilities, and the staff consistently earns praise from guests for their helpful service. ## Reviews 9.4 Exceptional ## Popular amenities - Pet friendly - Parking included - Free WiFi - Air conditioning - Housekeeping ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 3+ beds 2 beds 1 bed Showing 16 of 16 rooms ### View all photos for Riviera 2 bedrooms garden view ![Riviera 2 bedrooms garden view | Living area](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/803b2dcc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Riviera 2 bedrooms garden view 10.0 Exceptional 2 reviews - Garden view - 1615 sq ft - Sleeps 6 - 2 Double Beds and 1 King Bed ### View all photos for Riviera 2 bedrooms Penthouse ![Riviera 2 bedrooms Penthouse](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/55253014.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Riviera 2 bedrooms Penthouse 10.0 Exceptional 1 review - Garden view - 1615 sq ft - 2 bedrooms - Sleeps 6 - 2 Double Beds and 1 King Bed ### View all photos for Riviera 3 bedrooms garden view ![Riviera 3 bedrooms garden view | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/5b87d9a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Riviera 3 bedrooms garden view - Garden view - 1938 sq ft - Sleeps 8 - 1 King Bed, 2 Double Beds and 2 Twin Beds ### View all photos for Riviera 3 bedrooms Penthouse ![Riviera 3 bedrooms Penthouse | Living area](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/83ba2518.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Riviera 3 bedrooms Penthouse - 1615 sq ft - 3 bedrooms - Sleeps 8 - 1 King Bed, 2 Double Beds and 2 Twin Beds ### View all photos for Bungalow, 2 Double Beds, Kitchen ![Bungalow, 2 Double Beds, Kitchen](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/c33f2068.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bungalow, 2 Double Beds, Kitchen 8.8 Excellent 6 reviews - Garden view - 861 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Garden Villa ![Garden Villa | Living area](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/cfaf9563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Villa - Garden view - 1938 sq ft - Sleeps 10 - 2 King Beds, 2 Twin Beds and 2 Double Beds ### View all photos for Palmar 3 bedroom garden view ![Palmar 3 bedroom garden view](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/d7720344.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palmar 3 bedroom garden view - Garden view - 1938 sq ft - 3 bedrooms - Sleeps 7 - 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Bed ### View all photos for Palmar 2 bedroom 5th Avenue ![40-inch flat-screen TV with digital channels, TV](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/fffc784f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palmar 2 bedroom 5th Avenue 8.0 Very good 2 reviews - City view - 1615 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Queen Beds ### View all photos for Palmar 2 bedroom Penthouse 5th Avenue ![Palmar 2 bedroom Penthouse 5th Avenue | Living area](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/52253fef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palmar 2 bedroom Penthouse 5th Avenue 10.0 Exceptional 3 reviews - City view - 1615 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Queen Beds ### View all photos for Palmar 2 bedroom street view ![Palmar 2 bedroom street view | Living area](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/05f3c36e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palmar 2 bedroom street view - City view - 1938 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed and 1 Twin Bunk Bed ### View all photos for Bungalow 1 King Bed, Kitchen ![Bungalow 1 King Bed, Kitchen](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/033cde5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bungalow 1 King Bed, Kitchen 9.6 Exceptional 7 reviews - Garden view - 914 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Palmar 3 bedroom Penthouse ![Palmar 3 bedroom Penthouse | Dining room](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/925516b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palmar 3 bedroom Penthouse - City view - 180 sq ft - 3 bedrooms - Sleeps 8 - 1 King Bed and 3 Queen Beds ### View all photos for Palmar 2 bedroom Penthouse garden view ![Palmar 2 bedroom Penthouse garden view | Living area](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/3755ce26.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palmar 2 bedroom Penthouse garden view 9.6 Exceptional 4 reviews - Garden view - 150 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 1 Queen Bed ### View all photos for Palmar 2 bedroom garden view ![Palmar 2 bedroom garden view](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/b319c11f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palmar 2 bedroom garden view - Garden view - 1615 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed and 2 Twin Beds ### View all photos for Basic Double Room, 1 Double Bed ![Basic Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/53c3a3ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 1 Double Bed 9.4 Exceptional 14 reviews - Garden view - 215 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Palmar 1 recámara vista al jardín ![Palmar 1 recámara vista al jardín | Living area](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/1cd23a61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palmar 1 recámara vista al jardín - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Riviera-Maya-Suites.h1696083.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Riviera-Maya-Suites.h1696083.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Riviera Maya Suites is near theme parks and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Mario Villanueva Stadium Madrid. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and hiking/biking trails nearby. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63306%2C-87.06692&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=R5ZEHMCOmo6qTk5KhJcdzB2PrJI=) Calle 32 Norte con 1ra Avenida, Centro, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.2 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.4 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 5 min walk \- 0.4 km - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 6 min walk \- 0.6 km - Mario Villanueva Stadium Madrid 3 min walk \- 0.3 km ### Getting around - Cancun Intl. Airport (CUN) 49 min drive ### Restaurants - Chez Céline 2 min walk - Kampai 1 min walk - Quinta De Piedra 2 min walk - La Bodeguita del Medio 2 min walk - Ah Cacao Chocolate Café 2 min walk ## About this property ### Riviera Maya Suites Family-friendly hotel near Quinta Avenida Located close to Mario Villanueva Stadium Madrid and Mamitas Beach, Riviera Maya Suites provides a marina, a rooftop terrace, and a garden. Active travelers can enjoy ecotours at this hotel. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as car rentals on site. Other perks at this hotel include: - An outdoor pool and a children's pool, along with sun loungers - Free self parking - A roundtrip airport shuttle (surcharge), multilingual staff, and an elevator - A porter/bellhop, wedding services, and beach umbrellas - Guest reviews say great things about the helpful staff Room features All guestrooms are individually furnished, and include comforts such as premium bedding and furnished balconies, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Extra amenities include: - Highchairs and baby baths - Showers, free toiletries, and hair dryers - 40-inch HDTVs with digital channels - Wardrobes/closets, ceiling fans, and daily housekeeping ### Awards and affiliations Eco-Certified Property This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1830000/1828600/1828518/77fcca03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Palms Beach Hotel Downtown Playa del Carmen - Pool - Kitchen - Free WiFi - Air conditioning 8.6 Excellent 1,787 reviews CA $103 CA $129 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=1828518&PinnedHotelID=1828518&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/e421a531.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - 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Pool - Pet friendly - Free WiFi - Restaurant 8.6 Excellent 232 reviews CA $184 CA $297 total includes taxes & fees Mar 23 - Mar 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1696083,1828518,33273173,89275698,92927360) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Onsite parking options include a carport ### Things to do - Children's pool - Ecotours - Outdoor pool ### Family friendly - All-in-one washer/dryer - Baby bath - Children's pool - High chair - Outdoor pool ### Conveniences - Guidebooks - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Barbecue grill - Beach towels - Beach umbrellas - Garden - Marina - Pool loungers - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in hallways - Handrails in stairways - Tile flooring in room - Wheelchair-accessible path to elevator ### More - 3 floors - Built in 2006 - Designated smoking areas - Mosquito nets - Traditional architecture ## Room amenities ### Bedroom - Hypo-allergenic bedding - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch flat-screen TV with digital channels ### More - Air conditioning - All-in-one washer/dryer - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Laundry detergent - Safe - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 3:00 AM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 8:00 AM - 10:00 PM Front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of MXN 500 per accommodation (varies based on length of stay) Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 33 lbs per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 600.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: MXN 2000 per stay We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 2800 per vehicle (roundtrip) - Pet fee: MXN 500 per accommodation (varies based on length of stay) - Service animals are exempt from fees - Rollaway bed fee: MXN 600.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned ### Property is also known as Maya Suites Riviera Maya Suites Riviera Maya Suites Aparthotel Riviera Maya Suites Aparthotel Playa del Carmen Riviera Maya Suites Playa del Carmen Suites Riviera Suites Riviera Maya Riviera Maya Suites Playa Del Carmen, Mexico Riviera Maya Suites Condo Playa del Carmen Riviera Maya Suites Condo Riviera Maya Suites Hotel Riviera Maya Suites Playa del Carmen Riviera Maya Suites Hotel Playa del Carmen ## Frequently asked questions ### Does Riviera Maya Suites have a pool? ### How much does it cost to stay at Riviera Maya Suites? ### Is Riviera Maya Suites pet-friendly? ### How much is parking? ### What time is check-in at Riviera Maya Suites? ### What time is check-out at Riviera Maya Suites? ### Does Riviera Maya Suites provide a shuttle to the airport? ### Where is Riviera Maya Suites located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Riviera Maya Suites Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.4 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 382 8 - Good 74 6 - Okay 19 4 - Poor 8 2 - Terrible 8 ## Reviews Verified ### 10/10 Excellent #### Jose Mar 4, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent place to stay and close to all the restaurants and shopping. ##### Jose Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Kimberly Mar 11, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff very friendly. Location close to everything but yet far enough that the music is not too loud at night. ##### Kimberly Stayed 5 nights in Mar 2026 Verified ### 10/10 Excellent #### Stephen Mar 19, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved our weeklong stay here. The rainforest vibe and secluded pools and waterfalls were just the atmosphere we wanted, and the location away from the beach in a quiet neighborhood was as very appealing. We had a room with a garden and soaking tub that gave the place the feel of an expensive boutique hotel for a fraction of the cost. The breakfast included with our room was small but excellent, and we made good use of the bar's happy hour. Superb margaritas! ##### Stephen Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Cecilia Jan 27, 2026 Liked: Cleanliness, amenities, property conditions & facilities The hotel staff was friendly and attentive and the hotel well cleaned and maintained. ##### Cecilia Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Meghan Jan 31, 2026 Liked: Cleanliness, property conditions & facilities The rooms were clean, the garden view rooms had a very jungle-y feel. There was wildlife all around! We loved it here and will be back. ##### Meghan Stayed 6 nights in Jan 2026 Verified ### 10/10 Excellent #### Maria Mar 8, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing place to stay in Playa del Carmen. The property has a beautiful tropical concept that makes you feel surrounded by nature, with palm trees and lush vegetation all around. Our one-bedroom apartment was very clean, comfortable, and well equipped, with a lovely terrace and hammocks that made the experience even more relaxing. The location is excellent! Only one block from Fifth Avenue with many restaurants and shops, and one block from the beach. The pool area is gorgeous and very well maintained. The staff were always friendly, helpful, and professional. Highly recommended! ![Beautiful ambiance ](https://a.travel-assets.com/ugc/hotel-reviews/4bf3a7fe-85be-4241-9cb4-2e7fb4db2863-1772951268767.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Enjoying the terrace on the hammock ](https://a.travel-assets.com/ugc/hotel-reviews/170dbbde-9a21-435e-beca-e538d18c71bf-1772951268984.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The pool and jacuzzi area ](https://a.travel-assets.com/ugc/hotel-reviews/11a3e035-7988-41d6-81ea-8cc5f72d746f-1772951268852.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Magical vegetation ](https://a.travel-assets.com/ugc/hotel-reviews/5ea9c564-dc06-4c69-b754-650c2bed9f79-1772951268867.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 3 nights in Feb 2026 Verified ### 6/10 Okay #### Vance Feb 3, 2026 Liked: Cleanliness, property conditions & facilities Staff Grest Room As Advertised Happy With Locatin Happy with Condition ![](https://a.travel-assets.com/ugc/hotel-reviews/92cc5186-4091-4cb1-b016-117bdca4368d-1770114205369.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Vance Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### Terry Jan 3, 2026 Liked: Cleanliness, staff & service, property conditions & facilities All the staff were especially friendly and helpful. ##### Terry Stayed 7 nights in Dec 2025 Verified ### 10/10 Excellent #### Gillian Mar 19, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great choice in Playa del Carmen. The location is excellent. You are close to 5th Ave, but away from the super touristy part in the center. Mamitas beach is a five minute walk and the hotel will lend you beach chairs and umbrellas. The staff is very friendly, rooms are spacious and clean. There is daily cleaning and lots of towels. My kids loved the towel Art. No problems with hot water. The pool is wonderful and was never busy. There is a hot tub. I would recommend a garden view room as it is very quiet and the balconies are large with hammocks for relaxing. ![](https://a.travel-assets.com/ugc/hotel-reviews/48265907-0a5a-44f4-9a4e-ce73c435f7b8-1773944471849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gillian Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### Rene Mar 13, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were more than comfortable at the Riviera Maya. We loved the aesthetic, every night felt like we dozed off in the jungle. The staff is very friendly and attentive. Every day our bed was made, our towels freshened and our floors cleaned. We had a suite with a balcony and hammock that was great for relaxing. It’s right down 5ta Ave but once you’re in the hotel you wouldn’t even feel it as it is secure. We’ll definitely be staying again and bringing our parents! Oh and definitely take advantage of their partnership with Fragata Beach Club. It’s a small place but it is very modern, clean, well staffed and just an excellent experience. ![](https://a.travel-assets.com/ugc/hotel-reviews/ef4d1e69-eef0-4224-a5e3-aba5f75b05e6-1773389658924.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rene Stayed 5 nights in Mar 2026 Verified ### 10/10 Excellent #### Dustin Feb 4, 2026 Liked: Cleanliness, amenities, property conditions & facilities Liz, one of the staff at the hotel, was such a great help while checking in! Expedia falsely advertised two different rooms in Playa Del Carmen, but Liz saved our trip and upgraded our room for the false advertising from EXPEDIA!!!! ##### Dustin Stayed 2 nights in Jan 2026 Verified ### 8/10 Good #### Jehane Jan 18, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall, this is an amazing property, location, staff. Any issue they resolve with a great attitude. It's not a new luxury hotel by any means, but it is well maintained and cleaned. I will definitely be returning. ##### Jehane Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Robert Dec 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities It was great! A great condo in a great location with great service! ##### Robert Stayed 4 nights in Dec 2025 Verified ### 8/10 Good #### Blanca Dec 1, 2025 Liked: Staff & service, property conditions & facilities Friendly staff ##### Blanca Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Stacey Dec 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very helpful and always friendly.:) ##### Stacey Stayed 7 nights in Nov 2025 Verified ### 10/10 Excellent #### Everett Dec 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very clean, friendly staff, excellent pool. When we had an issue maintenance was quick to respond. If I had a complaint I'd say we needed more coat hooks but that's just nit-picking. ##### Everett Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### Janet Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Extra nice condo with friendly front desk staff, great area ##### Janet Stayed 5 nights in Sep 2025 Verified ### 8/10 Good #### Brenda Oct 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location. 2 bedroom apartment with a garden view was very large and had a great balcony. ##### Brenda Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Desiree D Jan 29, 2026 Liked: Cleanliness, amenities, property conditions & facilities The roomamd property eas very celan and everyone so friendly. Loved all the greenery around the suites and very private and quiet. We enjoyed the pool area as well We would recommend softer mattresses on the beds. Very hard and a choice between a fat pillow and a thin pillow. We did ask.oir housekeeper for a different one which she foind for us. The washer presssure in the shower was not good nor hot. But other than that we loved it. We appreciated the gallon of drinkable water as well ![](https://a.travel-assets.com/ugc/hotel-reviews/e9efc481-d493-41af-80df-e6a6af9540b8-1769653131231.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/be1322f3-506a-4382-9c33-2db23a0edd3f-1769653105013.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/826180b8-20d4-40a8-9c08-b2043cb3ced0-1769653098152.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b235c4ed-8d0b-487b-9824-24d02cb97508-1769653131303.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Desiree D Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Krista Feb 5, 2026 Liked: Cleanliness, amenities, property conditions & facilities Wonderful for our family! Had a great time. Location is great, close to the beach, restaurants, town, very walkable. Appreciated the transportation service to and from the airport, well worth it. Be sure to message the hotel on whatsapp at least 2 to 3 days before you go, so the ride can be set up and you can discuss details, it is necessary. One thing to know, the pool outside is not heated, which in the winter season means it was quite chilly so we did not use it. The hot tub was heated and became warm for us by midday, we enjoyed it several times. We understand from speaking to other tourists that this is common in the winter for other pools also. The beds were a bit firmer than we are used to, but we all still got good sleep. Everyone was very kind and helpful, they also accommodated us in English which we appreciated, and things are kept very clean. Adorable towel animals after housekeeping came, our child loved them. It feels like a family place, not a giant resort. It was a very relaxed way to visit the area. Very safe also. ##### Krista Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Jasper Aug 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful apartment in a prime location in Playa del Carmen (right on 5th Avenue). Daily cleaning, large pool in the garden, and the sea less than a 5-minute walk away. ##### Jasper Stayed 3 nights in Aug 2025 Verified ### 8/10 Good #### Robert May 7, 2025 Liked: Cleanliness, staff & service, amenities The rooms and area itself were amazing. We had a great stay and it was the perfect about of space for my family!! ##### Robert Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### Nina Apr 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were all very friendly and helpful! We loved our time staying here! ##### Nina Stayed 7 nights in Mar 2025 Verified ### 10/10 Excellent #### Rommel Jul 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Friendly staff. Good location. Close to everything. ##### Rommel Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### Shelley Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful place to stay. I truly enjoyed every moment of my stay. Fantastic staff!!! ##### Shelley Stayed 7 nights in Apr 2025 ### Expedia's Latest Trends ### Hotels > - [Casa Caribe I](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Caribe-I.h38875872.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Beach Resort, Playa Del Carmen, Mexico, Spectacular View! 333S](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beach-Condo.h24226302.Hotel-Information) > - [Beautiful resort home to Cirque du Soleil!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beautiful-Resort-Home-To-Cirque-Du-Soleil.h55332530.Hotel-Information) > - [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > - [Select Club at Sandos Playacar All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information) > - [Xaman Ha 3](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-3.h27690678.Hotel-Information) > - [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > - [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > - [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > - [Deluxe 2 bedroom condo at Lorena Ochoa Residences inside Corasol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Deluxe-2-Bedroom-Condo-At-Lorena-Ochoa-Complex-Grand-Coral.h38804085.Hotel-Information) > - [Hotel Quinta Santa Anita](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Quinta-Santa-Anita.h37849782.Hotel-Information) > - [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > - [Playa del Carmen Apartment](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Del-Carmen-Apartment.h29367907.Hotel-Information) > - [Villa Estrella de Mar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Villa-Estrella-De-Mar.h27690671.Hotel-Information) > - [Casa Mar y Sol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Mar-Y-Sol.h38875877.Hotel-Information) > - [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > - [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > - [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > - [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > - [Casa Aruba 403n 2 Bedroom Apts by RedAwning](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Aruba-403n-2-Bedroom-Apts-By-RedAwning.h92975416.Hotel-Information) > - [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > - [LYJ HOTEL](https://www.expedia.ca/Playa-Del-Carmen-Hotels-LYJ-HOTEL.h103184152.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > - [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > - [Suite Playacar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Suite-Playacar.h33902611.Hotel-Information) > - [Xaman Ha Condominium by ChezPlaya](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-Condominium-By-ChezPlaya.h24989183.Hotel-Information) > - [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information)