Search Chalets in Mount Engadine from CA $339

"This was our 3rd stay at Pocaterra, and the reception staff are always friendly, efficient and most helpful with maps and recommendations for restaurants and activities. The breakfast is adequate with both cold and hot options. Breakfast and parking are "free" which is getting very hard to find. You can easily walk to shops, main street and pathways along the river."

"I’m sad to say that although I was excited about this property because of its great location, my overall experience was very disappointing. When we arrived, the staff immediately reminded us that only four people were allowed to stay in the room — which we understood and respected. However, during our stay, we experienced a medical emergency and needed to cancel our remaining nights. We contacted Expedia, and they informed us that the decision for any refund would depend on the property. When we spoke directly with the hotel staff, they required a medical certificate and still refused to provide any refund. It felt very unreasonable given the situation and lack of compassion shown. Additionally, when we requested housekeeping, we were told cleaning is only done every three days, which was inconvenient and not clearly communicated beforehand. Unfortunately, due to the poor customer service and lack of flexibility during a medical situation, I would not recommend staying at this hotel."

"We've stayed at this hotel many times when it was branded differently. It is newly renovated and beautiful. The Nordic spa intrigues me but it's not cheap. The bed was amazing. This was a one night getaway for my husband's birthday and it was the perfect space."

"We needed a larger space in order to work throughout the weekend. This space was great! The hotel is clean. The staff are wonderful. Although parkade renovations meant a shuttle ride to the vehicle, they were extremely organized in making sure shuttles were always available. My only downside was the bed was a bit too hard for me, so I didn't sleep as well as I would have liked, but that's very much preference and you can't please everyone🙂"

"Very cozy place! Would definitely recommend."

"The room was spacious and decorated uniquely. This accommodation really stood out from the rest! We will most definitely be returning!"

"When leaving the person at the front desk didn't even look up at us or say anything to us. "

"Spacious room and great location to shops and restaurants."

"Staff was helpful. Location was convenient. Coffee bar was great"