Lamphouse Hotel

I will continue to stay here because of the location and hotel aesthetics and cleanliness; however, having no front desk staff there is a pain. An outside phone connects you to someone who will give you information on how to access your room. It was freezing cold out when I had to try several times to get someone to answer. When I finally got someone, they needed me to give out credit card information, which killed any sense of security as I had to read it out loud in by a parking lot. The following morning I was late backing up my bags at 11:10 am (Check out time was 11 am) and I was locked out of my room. My personal phone was in the room so I had to use their outdoor phone. No one answered the two numbers given to call for over a half an hour. I had my keys so I drove to their partner hotel (Basecamp) where the front desk clerk said they were fielding 5000 phone calls and that's why they didn't answer. They were able to set up my code again so I could get the rest of my belongings. Even with all the hassles, I will still come back as I have in the past. My advice is to not arrive late or go straight to Basecamp to connect with a live person and leave before the 11 am checkout.