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"The hotel is beautiful,great location,very clean and room was beautiful. What I didn't like ? We couldn't get into our room until almost 6:30, even though check in is 4:00. The staff was rude, and we were given keys to a room occupied by someone else. We finally found the manager who went up to our assigned room to inspect it, and gave us the key.Not even an apology. There were many people waiting, including an elderly woman with a walker. The three sisters cafe was great. Great food,reasonably priced and excellent service. Casino was nice and very clean.Hotel is a convenient location minutes from the falls. This is my first negative review. We will not stay there again."

"A great hotel if you want to be close to downtown Niagara, see the river from your window. We could walk everywhere from this location. "

"Hotel is very accommodating. Restaurants right by the hotel reasonably priced. Niagara river runs right in front of the hotel."

"Overall our stay was comfortable. The staff at reception was wonderful. "

"right next to the falls. breakfast was very good. super friendly. clean. very convenient to visit Niagara’s. "

"Everything was good. I recommend the Best Western Summit Inn, and if I ever return to Niagara Falls, I'll be back."

"mb"

"Check in was smooth. Clerk was very polite and respectful. She even gave us great directions to an event we were attending later that night. Hotel was very clean. Pool was a little cold. Stay was great for one night. "

"Some minor concerns to staff , but overall I would say 5. Room wasn't ready on time (at 4.00pm), even though we arrived early (3.00). By 4.00pm they give us only 1 room out of 3 booked, it took another hour to give us 2 other rooms. It was mentioned that by default they will clean the room and to opt-out need to explicitly tell them, or put privacy note on door. But cleaning didn't happen as promised had to ask for additional blankets and water. Liked: room cleanness, microwave. Rainforest cafe is inside hotels building! Easy parking. Nice aquarium decorations on first floor! Convinient location 10 minute walk to rainbow brige, niagara state park. "