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OYO Hotel Luling TX Downtown I-10/US-90 – Avis

2.5 out of 5
OYO Hotel Luling TX Downtown I-10/US-90
100 S Mulberry St, Luling, TX

Avis

3,8
Note de 10 – Excellent, d’après 4 avis sur 56." "
Note de 8 – Bien, d’après 6 avis sur 56." "
Note de 6 – Acceptable, d’après 5 avis sur 56." "
Note de 4 – Médiocre, d’après 1 avis sur 56." "
Note de 2 – Terrible, d’après 40 avis sur 56." "

4,6/10

Propreté

4,6/10

Service et personnel

2,6/10

Commodités

3,8/10

État et installations de l’hébergement

3,6/10

Écoresponsabilité

Avis

2/10 – Terrible

Joselin

They didn’t give me my rooms
Séjour de 1 nuit en avril 2024
Barbara a répondu le 3 mai 2024
Hi, Joselin! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 – Terrible

Geoffrey

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Hotel had no record of payment and would not let me check in without proof. Offered transaction from my bank account, woman took phone photo. No receipt. Only one room left, TV did not work( deadbolt would not seat in doorframe, thus not secure. Will try to wedge chair under door knob. Property run down although room was clean. Real hassle with registration. Very bad experience so far.
Séjour de 1 nuit en avril 2024
Dewi a répondu le 3 mai 2024
We are sorry to have you disappointed, Geoffrey! Hoping to grab the missing stars by working on the feedback shared and ensure your future visits with us nothing less than perfect. Wish you a wonderful day ahead :) Regards, Dewi

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel
The staff was really nice and helpful.
Séjour de 1 nuit en décembre 2023
Tim a répondu le 23 janv. 2024
We appreciate your positive rating, Hi! We take pride in providing our guests with a great experience. Regards, Tim

2/10 – Terrible

Alicemarie, Morovis

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Barbara a répondu le 22 janv. 2024
Hi, Alicemarie! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 – Terrible

Tiffany

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Terrible
DO NOT STAY HERE! HORRIBLE STAFF! BED BUGS EVERYWHERE! BEWARE NASTY PLACE! SAVE YOURSELF A BIG HEADACHE AND STAY SOMEWHERE FAR AWAY FROM THIS HELL HOLE!
Séjour de 3 nuits en octobre 2023
Joey a répondu le 6 déc. 2023
We are sorry to hear about your experience, Tiffany! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

2/10 – Terrible

Aubrey

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I booked this hotel but when I arrived to check in there was nobody at the front desk.
Séjour de 1 nuit en octobre 2023
Ava a répondu le 17 oct. 2023
Hi, Aubrey! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 – Terrible

Caitlin

Voyage avec des animaux de compagnie, Voyage d’affaires
Points faibles : Propreté, service et personnel et commodités.
It was not a safe area. The bed was dirty. The area was dirty. Gross.
Séjour de 6 nuits en septembre 2023
Ava a répondu le 17 oct. 2023
Hi, Caitlin! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

2/10 – Terrible

Florentino

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
the room smelled and the carpet was stained. towels were dirty and bugs were in the shower and on the walls. we wanted to get rest before heading to the city. but the were working on the room next to us. so we just got up and left. it was a below the asking price of what it cost to stay there. and wven it did move the rates down i would never stay there again. i dont see how a big name could tie themselves to a hotel like that
Séjour de 1 nuit en septembre 2023
Ava a répondu le 17 oct. 2023
Hi, Florentino! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

8/10 – Bien

Cristian a

Points forts : Propreté, service et personnel
Good time
Séjour de 1 nuit en août 2023
Noah a répondu le 12 sept. 2023
Thank you for rating us with such awesome words, Cristian! We will strive to keep up with your expectations always. Regards, Noah

6/10 – Acceptable

Azmera

Voyage en famille
Points faibles : Propreté
This hotel was very quiet and not busy at all, the property was very clean. My dislike was that everything was outdated or needed an upgrade. All though the staff was very friendly and helpful. There was left over trash in the room and the worst was the beds were so rikity and stuff I was sore for two days after. Other then those things I liked it. If I don't have to recover from sleeping on the beds I would stay again
Séjour de 1 nuit en mai 2023
Ava a répondu le 7 juin 2023
Hi, Azmera! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 – Terrible

Terry

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
First of all the rooms didn't look like it did on the app. The app shows that it looks really nice but it didn't. That place needs alot of work to it. We had roaches, floor was all stained. The bathroom window had a stick as a lock. The pillows were flat. The tv had no remote or didn't sound loud. We had to ask for one and it wasn't programmed to the tv. It took 15 minutes for the attendant to help us. I was going to find another place but they were all booked. I wouldn't stay here again. Place really needs a makeover.
Séjour de 2 nuits en mai 2023
Ava a répondu le 31 mai 2023
Hi, Terry! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa

2/10 – Terrible

Shelby

Séjour de 1 nuit en mai 2023
Ammy a répondu le 24 mai 2023
Hi, Shelby! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 – Terrible

joe

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay sway location sucks.
They did not have my reservation.
Séjour de 1 nuit en mars 2023

4/10 – Médiocre

Marcela

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Never again!!! But then again, you get what you pay for.
Séjour de 1 nuit en février 2023
Ava a répondu le 2 mars 2023
Hi, Marcela! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 – Terrible

David

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2023

2/10 – Terrible

Marco Antonio

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
F
This hotel (or whatever it is) is located next to a train station and the noise is 24/7, it is located in a lonely/dark place and eveything in there seems to be taken out of a horror movie... PLEASE BE MY GUEST AND SEE FOR YOURSELF :)
Séjour de 2 nuits en décembre 2022
Ammy a répondu le 27 déc. 2022
Hi, Antonio! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 – Terrible

Calvin

Voyage en famille
They said they didn’t have the room I booked and said I wouldn’t be charged. The next day a no show charge was accessed. Trying to get a refund now. Will never book with them again
Séjour de 2 nuits en décembre 2022
Ava a répondu le 22 déc. 2022
Sincere Apologies, Calvin! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

2/10 – Terrible

ANDRES

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en octobre 2022

2/10 – Terrible

Shawn

Séjour de 1 nuit en octobre 2022
k a répondu le 20 oct. 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Kate

2/10 – Terrible

Ana

Séjour de 1 nuit en octobre 2022
k a répondu le 20 oct. 2022
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Kate

2/10 – Terrible

Zeke

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The room smells like ceg smoke, bugs in the room no towels in the restroom
Séjour de 2 nuits en septembre 2022
Greta a répondu le 19 sept. 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 – Terrible

Misty

Points faibles : État et installations de l’hébergement
We had to arrive after midnight I called the hotel direct and told them and they were still closed up when we did arrive. Had to find other accommodations Thank God LaWuinta was still taking guest
Séjour de 1 nuit en août 2022
k a répondu le 20 oct. 2022
Hi, We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Kate

2/10 – Terrible

Joshua

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was litteraly the most gross hotel I've ever stayed at. The "no smoking room" I got smelt like an ashtray. The floor was wet, and the sheets were covered in cigarette burns dirt. There was also a train that went by every 30 minutes or so blowing it's horn. To top it all off there was no hot water. You're better off just sleeping in your car.
Séjour de 1 nuit en août 2022
jane a répondu le 23 août 2022
Hi, Joshua! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

6/10 – Acceptable

Willie

Voyage en famille
Not good but not bad
It's an ok place to stay if you don't mind a few roaches crawling around or sketchy people hanging around outside all hours of the night
Séjour de 7 nuits en juillet 2022
Ammy a répondu le 27 juill. 2022
Apologies for the problems you had faced, Willie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 – Acceptable

Willie

Voyage en famille
Bring your own TP!!!
Well after a long day of packing and moving I made a reservation for my mother and I. When we arrived at the location at 9 pm we had to wait almost 30 minutes for the staff to clean the room and make up the beds. Once in the room I noticed there was no toilet paper so I went to the office and used the phone they have on the outside of the office to call after hours and no one answered so I left a message informing them of the lack of toilet paper and we never did get any brought to us and had to go to the nearest store and purchase some.
Séjour de 1 nuit en juillet 2022
Ammy a répondu le 21 juill. 2022
Hi, Willie! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 – Terrible

Elizabeth

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2022
Ammy a répondu le 24 juill. 2022
Hi, Elizabeth! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 – Terrible

Jessica

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was not what we expected by the pictures on website
Séjour de 1 nuit en juin 2022
Simon a répondu le 10 juill. 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 – Terrible

Jason

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en juin 2022

2/10 – Terrible

Mike

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst hotel ever
Manager seemed to be a practicing or recovering drug and or alcohol user. TV didn’t work, bathroom door was rotted at the bottom and wouldn’t close, soap in the shower was used, ( no new soap) when I asked about the TV, The manager said, “I don’t know what to tell you. Not my problem.” He did however tell me that he wasn’t going to argue with me about it when I ask for another room, and that I was welcome to stay somewhere else. (With no refund of course) Hotels.com needs to check out the hotels they book more carefully.
Séjour de 1 nuit en mai 2022
Simon a répondu le 23 juin 2022
Hi, Mike! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

10/10 – Excellent

David

Séjour de 2 nuits en mai 2022
Jane a répondu le 16 mai 2022
Hi, David! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

2/10 – Terrible

Erika

Séjour de 1 nuit en avril 2022
Cheshta a répondu le 28 avr. 2022
Hi, Erika! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 – Bien

Nancy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It's an older hotel, but the guy running it was very nice and accommodating and checked me in a little early. My bed was very comfortable. Only problem was all the trains going by in the middle of the night!!
Séjour de 3 nuits en avril 2022
Joey a répondu le 2 mai 2022
Thank you so much for the positive rating, Nancy! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

6/10 – Acceptable

Juan

Points forts : Service et personnel
Séjour de 1 nuit en février 2022
Jane a répondu le 6 mars 2022
Hi, Juan! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 – Bien

Jacob

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel, confort de la chambre
Super cheap but decent room!
Small room but for the price very happy.
Séjour de 1 nuit en janvier 2022
Jane a répondu le 7 févr. 2022
Thank you for rating us with such awesome words, Jacob! We will strive to keep up with your expectations every time. Regards, Jane!

2/10 – Terrible

Lance

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very dirty and run down bugs in light fixtures and bed bugs. opened door and smelled very moldy and unclean . i will sleep in my car before i stay there again .
Séjour de 1 nuit en octobre 2021
Cheshta a répondu le 29 oct. 2021
Hi, Lance! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 – Bien

Luke

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
OYO Luling
Ok place to stay. Comfortable and was available as i was in town for the night. Only concern was the internet or lack there of. Also no signage showing this as an OYO n Hotel.
Séjour de 1 nuit en octobre 2021
Cheshta a répondu le 22 oct. 2021
Hi, Luke! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

2/10 – Terrible

Solana

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
Séjour de 3 nuits en octobre 2021

8/10 – Bien

Emilia

Voyage en famille
Points forts : Propreté, confort de la chambre
It was o.k.
The bed was comfortable, it had a memory foam mattress. It could use new carpet and towels though, the towels had stains that couldn't be removed. The lady at the front desk was not in a good mood, not very nice.
Séjour de 1 nuit en octobre 2021
Cheshta a répondu le 8 oct. 2021
Hi, Emilia! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice people will stay again
Séjour de 1 nuit en août 2021
Cheshta a répondu le 24 août 2021
Hi, Brandon! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
No water pressure in the shower
Séjour de 2 nuits en juillet 2021
Mark a répondu le 24 juill. 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Mark

2/10 – Terrible

Jacqueline

Séjour de 1 nuit en juillet 2021

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
For starters, this property doesn't even have any OYO signage. This place is named the Luling Inn and it was horrible. I booked my (non-smoking) room in advance and once I got there, the only room they had available (according to the highly questionable attendant) was a smoking one. They complained about being over booked and not having any rooms available which was little comfort to me when all I wanted to do was check into my (already purchased) room and get some rest. Nevertheless that didn't happen. I ended up driving half the night to get back home. Then when calling Expedia to get some sort of resolution... after someone telling me they had to transfer me to another department that handles those kind of things. I waited on hold for 56 mins and 38 seconds only to be hung up on the moment someone finally answered the line. I was disappointed with the Luling Inn but even more disappointed with Expedia. Expedia really dropped the ball on this one BIGTIME!
Séjour de 1 nuit en juillet 2021
Noah a répondu le 21 juill. 2021
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Noah

2/10 – Terrible

Ricardo

We didn’t stay there wasn’t any rooms available
Séjour de 1 nuit en juillet 2021
Karen a répondu le 6 juill. 2021
Hi, Ricardo. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Karen

8/10 – Bien

Voyageur vérifié

Voyage de couple, Voyage d’affaires
Points forts : Propreté
Its a bed and shower. No more no less. Its not the ritz. But its cheap and gets the job done. Walking distance to restaurants. Kinda weird the front desk. Area. It was clean just out dated.
Séjour de 3 nuits en juin 2021
Jon a répondu le 3 juill. 2021
Hi, that is what we love to hear from our valued guests. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Jon

2/10 – Terrible

Voyageur vérifié

Séjour de 1 nuit en juin 2021
Leo a répondu le 3 juill. 2021
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Alex

2/10 – Terrible

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités
Front desk said they didn’t have my reservation or any rooms until I complained about driving 3 hours and having no place to sleep then she confessed her TVs just weren’t working and other rooms had plumbing problems
Séjour de 1 nuit en juin 2021
Leo a répondu le 16 juin 2021
Hi, we never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

2/10 – Terrible

Voyageur vérifié

Points faibles : Service et personnel
I booked and paid for a room through Expedia. I later called the property to clarify the check-in time and was told that they were overbooked and didn’t have a room for me. When I explained that I had already paid for the room she replied “Well get your money back from whoever you gave it to” I don’t exactly know where the fault lay. But I’ve been using Expedia for years and Ive never had a negative situation. I’ve never stayed at an OYO but I will certainly avoid OYOs from now on.
Séjour de 1 nuit en mai 2021
Bella a répondu le 6 juin 2021
Hi, We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Bella!

2/10 – Terrible

Voyageur vérifié

Séjour de 2 nuits en mai 2021
Leo a répondu le 12 juin 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 – Terrible

Voyageur vérifié

Séjour de 3 nuits en mai 2021
Jeremy a répondu le 12 juin 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jeremy

2/10 – Terrible

Cristobal

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Will not hold up your reservation
Did not hold up the reservation we had sleep in the car. Terrible
Séjour de 1 nuit en mai 2021
Leo a répondu le 31 mai 2021
Hi, Cristobal! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Alex