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Embassy Suites Syracuse – Avis

3.5 out of 5
Embassy Suites Syracuse
6646 Old Collamer Road South, East Syracuse, NY

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 482 avis sur 882." "
Note de 8 – Bien, d’après 180 avis sur 882." "
Note de 6 – Acceptable, d’après 91 avis sur 882." "
Note de 4 – Médiocre, d’après 70 avis sur 882." "
Note de 2 – Terrible, d’après 59 avis sur 882." "

8,6/10

Propreté

8,6/10

Service et personnel

8,2/10

Commodités

8,6/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Jean-constantin

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Un très bon hotel
Séjour de 1 nuit en juillet 2023
Nicole a répondu le 15 juill. 2023
Thank you for taking a moment to share your experience. We value your business. Thank You. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 – Terrible

Gabriel

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Crosseur
A l’arrivée l’homme a le réception m’explique qu’il est overbook et qu’il allais me rembourser en communicant avec hotel.com après 3 tentative de me faire rembourser hotel.com me dit que je me suis jamais présenter et qu’ils doivent appliquer la politique de non remboursement même si le réceptionniste a annuler ma réservation et qu’il ma assurée que hotel.com allais me rembourser
Séjour de 1 nuit en juin 2023
Nicole a répondu le 19 août 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

2/10 – Terrible

Vicky

Séjour de 1 nuit en décembre 2022
Nicole a répondu le 15 déc. 2022
hank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. Was there something we could have done to make your stay better? We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Excellent

Alicia

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
LOVED the appetizers and 2 free drinks
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Diego

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great time at Embassy Suites-Syracuse. Big rooms, nice breakfast. Friendly staff.
Séjour de 3 nuits en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay and we so appreciate the comments. We look forward to seeing you again.

6/10 – Acceptable

Harold, MORGANTON

Voyage en famille
For a relatively new Embassy Suites property, these are the worst designed rooms we have stayed in. First, the lighting is very poor in all rooms, especially the bathroom and coffee bar area. Only one light in the bathroom and no lights in the coffee area. The living room is large, but the bathroom is so small you can barely turn around. The designer should have made the bathroom larger and living room smaller. Sheets on the bed were too small and kept coming off and the pillows were very uncomfortable. All in all, a very uncomfortable stay due to poor design and decor.
Séjour de 1 nuit en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for taking the time to share about your most recent experience with us. We are deeply sorry we did not meet your expectations. We strive to do better and will use your comments to improve the rooms and experience for our guests. We hope you will give us another chance and visit us again.

10/10 – Excellent

Abraham

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quiet and neat
Séjour de 2 nuits en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay and we so appreciate the comments. We look forward to seeing you again.

4/10 – Médiocre

Denise

Voyage en groupe
Points forts : Commodités, état et installations de l’hébergement
We are disputing a charge
Séjour de 1 nuit en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for taking the time to share your experience with us. Please let us know if we can assist you in any way with the dispute. We hope to welcome you back soon.

4/10 – Médiocre

Jacques

Points faibles : Service et personnel
I recommended this hotel to our friend … they overlooked both our friends and our room - no new towels when we came back after leaving all day … they had completely skipped housekeeping.. when I went to front desk… they said they would send someone at 6 pm, so we purposely stayed in the lobby until 6:45 -to go back to nothing had been done - went to desk again and was basically told there was no staff to do our room - so I requested fresh towels … they brought them 15 min after - no refreshing room.. I was mortified that I recommended this hotel as they wanted to go to a cheaper one .. will bring this higher
Séjour de 2 nuits en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for taking the time to share about your most recent experience with us. We are deeply sorry we did not meet your expectations. We strive to do better and will use your comments to improve the rooms and experience for our guests. We hope you will give us another chance and visit us again.

6/10 – Acceptable

Wendy

Séjour de 2 nuits en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for taking the time to share about your experience with us. Please let us know if there was anything we could have done to improve your stay. We look forward to welcoming you back soon.

10/10 – Excellent

Sherry

Points forts : Service et personnel, état et installations de l’hébergement
Loved everything about this place!!! Will be back!
Séjour de 1 nuit en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay and we so appreciate the comments. We look forward to seeing you again.

10/10 – Excellent

Gerianne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay. We look forward to seeing you again.

10/10 – Excellent

Patricia

Voyage de couple
Easy check-in very clean staff not very friendly
Séjour de 1 nuit en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay. My deepest apologies the staff was not friendly. That is not at the standard here. We look forward to seeing you again.

10/10 – Excellent

Tracy

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the property. The staff was very nice, professional, and accommodating. They went above and beyond to help with requests. When I arrived Expedia never booked my hotel stay. The staff was very nice and ended up finding me a room last minute. Luckily someone had just cancelled. The room was clean and I felt safe and secure. I was able to be on the same floor as my other family members. I would definitely, stay at this location again.
Séjour de 2 nuits en mai 2024
Nicole a répondu le 18 mai 2024
Thank you for taking the time to share about your experience with us. We are so thrilled you enjoyed your stay. We thank you for the kind words and we hope to welcome you again soon.

2/10 – Terrible

Brigitte

They did not have me in the system so we never stayes there.
Séjour de 2 nuits en mai 2024
Nicole a répondu le 23 mai 2024
Thank you for your message. My apologies on this. I have tried calling and hope to speak with you soon so we may resolve any issues. I look forward to speaking with you.

10/10 – Excellent

Richard

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was very nice
Séjour de 2 nuits en mai 2024
Nicole a répondu le 14 mai 2024
Thank you for taking the time to share about your most recent stay. We are so glad you enjoyed your stay! We hope to welcome you back again soon.

4/10 – Médiocre

Brittany

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Nicole a répondu le 4 mai 2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 – Bien

Gloria

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Decent stay a little expensive.
Séjour de 2 nuits en avril 2024
Nicole a répondu le 4 mai 2024
Thank you for taking the time to share about your most recent experience with us. We are happy to see that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Excellent

Rhonda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a beautiful hotel. It is nice and clean, and well kept. I could not believe the breakfast it was by far the best Free breakfast I have ever seen at a hotel. They had everything you could want and they even had an omelette station made to order. They have a huge bar but it closed at 10pm so we were not able to use it since we checked in late. However, they had a little store in the hotel where you could buy snacks, drinks and even alcohol. There is a Ruby Tuesday within a 2 minute walk. I definitely recommend this hotel!
Séjour de 1 nuit en avril 2024
Nicole a répondu le 4 mai 2024
Thank you for taking the time to share about your experience with us. We are so very happy to hear that you enjoyed your stay with us. We so appreciate your feedback and lovely comments.

10/10 – Excellent

SUSAN

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a short drive to the Dome
Séjour de 1 nuit en avril 2024
Nicole a répondu le 25 avr. 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

8/10 – Bien

Julio

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked how convenient it was right near the highway.
Séjour de 2 nuits en avril 2024
Nicole a répondu le 25 avr. 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the airport, but nothing around but other hotels and one restaurant. Hotel was clean and comfortable.
Séjour de 1 nuit en avril 2024
Nicole a répondu le 25 avr. 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 – Excellent

Stephen

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I always enjoy staying at an Embassy Suites I love the hotel design and the “Happy Hour “ Nice hotel
Séjour de 1 nuit en avril 2024
Nicole a répondu le 25 avr. 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms are comfortable
Séjour de 1 nuit en avril 2024
Nicole a répondu le 25 avr. 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

6/10 – Acceptable

Michael

Séjour de 1 nuit en avril 2024
Nicole a répondu le 4 mai 2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 – Bien

JoAnn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We enjoyer our stay and overall. However, we were inconvenienced by the need for a reservation time at the pool. We arrived at check in time but rooms were not available. We had a short wait. We had to wait for a pool time slot. That meant dinner was pushed back. By the time we went out to dinner we had a two hour wait at the restaurant. So just be aware, if you have kids that are looking forward to the pool they may not be able to swim. Also, the breakfast options are adequate, but not as tasty or fresh as a basic chain hotel.
Séjour de 2 nuits en avril 2024
Nicole a répondu le 16 avr. 2024
Thank you for taking the time to share about your most recent experience with us. We are sorry to hear that you did not enjoy your stay. We hope to welcome you back in the near future.

10/10 – Excellent

Janette

Séjour de 1 nuit en avril 2024
Nicole a répondu le 4 mai 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 – Excellent

Deirdre

Séjour de 1 nuit en avril 2024
Nicole a répondu le 4 mai 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 – Excellent

Dana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Nicole a répondu le 16 avr. 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 – Bien

JoAnn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We checked in over a busy weekend. The line at check in was long and rooms were not ready at 3pm. But it was the weekend of the eclipse. Our two rooms were ready by 5pm. We had one room at 3:30 and had a pool time for 4pm so it all worked out. Yes, this property requires your party to reserve a one hour pool time. That’s not always convenient. But it does keep the numbers down at the pool. The rooms are clean and comfortable. Breakfast is just okay. There are options. Cereal, pastries, and hot foods. But I’ve had much better at lesser hotels. This hotel is a nice pick because of the suite style rooms. If you don’t need the extra space and prefer better breakfast, this might not be the best choice.
Séjour de 1 nuit en avril 2024
Nicole a répondu le 16 avr. 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Excellent

Yakun

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
its ok
Séjour de 1 nuit en avril 2024
Nicole a répondu le 16 avr. 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

4/10 – Médiocre

Charrena

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
No hot water ac or heat did not cover the whole room, limited channels, no channel guide, not unlimted pool use
Séjour de 1 nuit en avril 2024
Nicole a répondu le 16 avr. 2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to hear that you did not enjoy your stay. We hope you'll give us an other chance in the near future.

2/10 – Terrible

Kaitlin

Séjour de 1 nuit en avril 2024
Nicole a répondu le 4 mai 2024
Thank you for taking the time to share about your experience with us. We are so sorry to see that you did not enjoy your stay. We are always looking for ways to improve our guest experience. We hope you'll give us another chance in the near future.

4/10 – Médiocre

Paul

Voyage en famille
Points faibles : Propreté
Said it was 10 min from the Syracuse campus, but wasn’t really anywhere near it. Right on the highway.
Séjour de 1 nuit en avril 2024
Nicole a répondu le 5 avr. 2024
Thank you for taking the time to share about your most recent experience. We are sorry you were unhappy with our location. We hope to welcome you back soon.

10/10 – Excellent

Marc

Séjour de 2 nuits en mars 2024
Nicole a répondu le 25 avr. 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

4/10 – Médiocre

John

Séjour de 1 nuit en mars 2024
Nicole a répondu le 2 avr. 2024
Thank you for taking the time to share about your experience with us. Im so sorry to see that you did not enjoy your stay .Was there anything we could have done to improve your stay?

6/10 – Acceptable

Lisa

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The service was great!! Our room was clean and I liked the set up. I appreciated the complimentary drinks (2) and breakfast was ok. I didnt like having to make a reservation to go swimming. Li.ited food available and not much for food in the vicinity.
Séjour de 1 nuit en mars 2024
Nicole a répondu le 26 mars 2024
Thank you for taking the time to share your experience with us. We understand and apologize for the inconvenience of making a pool reservation. We are strictly mandated by The Department of Health. We hope you had a chance to visit one of the several restaurants around, including ours. We hope to welcome you back in the near future.

10/10 – Excellent

Austin

Séjour de 1 nuit en mars 2024
Nicole a répondu le 16 avr. 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Excellent

Manuel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked everything
Séjour de 2 nuits en mars 2024
Nicole a répondu le 19 mars 2024
Thank you for taking the time to share about your experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 – Bien

John, Kingston

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Nicole a répondu le 19 mars 2024
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 – Excellent

Jen

Voyage en famille avec de jeunes enfants
Points forts : Commodités
Friendly, informative staff. Very welcoming.
Séjour de 1 nuit en mars 2024
Nicole a répondu le 14 mars 2024
Thank you for taking the time to share about your experience with us. We are so happy to hear that you enjoyed your stay. We hope to welcome you back soon!

10/10 – Excellent

Joe

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Nicole a répondu le 14 mars 2024
Thank you for taking the time to share about your experience with us. We are so happy to see that you enjoyed your stay. We hope to welcome you back soon!

8/10 – Bien

Jamie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel, nice rooms, friendly staff. Free breakfast is great
Séjour de 1 nuit en mars 2024
Nicole a répondu le 12 mars 2024
Thank you for taking the time to share your experience with us. We are so happy to see that you enjoyed your stay. We look forward to welcoming you again.

6/10 – Acceptable

Robert and Mary

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
One lamp did not work. On TV remote did not work. The lighting is very poor. The breakfast was average.
Séjour de 1 nuit en mars 2024
Nicole a répondu le 12 mars 2024
Thank you for taking the time to share about your most recent experience with us. My deepest apologies for items not working. This is not the standard and we appreciate you bringing this to our attention. We hope to welcome you back in the near future.

10/10 – Excellent

Janesha

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Employees were really nice
Séjour de 1 nuit en mars 2024
Nicole a répondu le 5 mars 2024
Thank you for taking the time to share about your most recent experience. We are so happy to hear you enjoyed your stay and our staff. We hope to welcome you back in the near future.

2/10 – Terrible

Desley

Séjour de 1 nuit en mars 2024
Nicole a répondu le 23 mars 2024
Thank you for taking the time to share about your most recent experience with us. We are saddened to see that you did not enjoy your stay. Please let us know if we could have done anything to improve your stay. We hope to welcome you back again soon.

10/10 – Excellent

Noah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel is lovely, spacious and clean. The breakfast was pretty good. I did not eat dinner at the hotel, so I cannot comment on the restaurant other than the breakfast.
Séjour de 2 nuits en février 2024
Nicole a répondu le 27 févr. 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and breakfast. We look forward to seeing you again.

10/10 – Excellent

Sherine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and spacious! They had a few loud kids there this weekend, but aside from that it was excellent.
Séjour de 1 nuit en février 2024
Nicole a répondu le 27 févr. 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and your room. We look forward to seeing you again.

10/10 – Excellent

Yamilette, Rochester

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Nicole a répondu le 27 févr. 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.

8/10 – Bien

shakirra

Séjour de 1 nuit en février 2024
Nicole a répondu le 27 févr. 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.