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Staff was very nice and gave us bottled water as well at check in. Maybe it was bc we said we had been driving 12 hrs and looked exhausted. Fire was going in the lobby and it was warm and inviting. So far enjoying our stay.
Thank you staff, at the Salina Courtyard by Marriott. You have a clean, well-maintained hotel, and a friendly, caring staff that made my stay a pleasant, peaceful experience.
The parking lot lighting was not maintained well for safety. The last available parking spots in a safe area were for freaking Tesla’s. The couch in the room was torn and stained.
The hotel was very nice and comfortable; however, we chose to have dinner at the bistro, and that was a disaster. It took literally 90 minutes to get sandwiches, and when they arrived, the food was cold. The staff member working the bistro never bothered to check in with us in the meantime. He did offer $10 off our bill, but it wasn't worth it.
The staff at reception/ bar/ restaurant area were excellent to very good. Location is well suited for an eight day tourism trip. Street access unsafe to turn left. The lobby and breakfast area were just ok and furniture in poor maintenance. Biggest complaint is housekeeping in the rooms very poor and top management appears to be incompetent, oblivious to problems or worse. My wife hurt foot on carpet tack or something in carpet and manager wouldn’t even talk to her. His poor assistant left to give us first aid items, after she had to do his job.
We had to ask repeatedly for room service and still
only full service once!
Robert
Stayed 1 night in Aug 2023
Response from Tye, GM on Aug 29, 2023
Dear Robert,I'm very sorry that your wife hurt her foot on something in your room! I was told by the front desk later that day everything was ok and nothing was found on the floor, but you are correct, I should have definitely followed up and made sure myself. Please accept my sincere apology and thank you for your remarks.
10/10 Excellent
Linda
Travelled with family
Aug 26, 2023
Liked: Amenities
Nice room. Nice hotel. Nice entryway.Friendly staff.Only need warm cookies for perfection.😁
Wonderful clean and comfortable stay. My only complaint was housekeeping knocking on our door waking and us up wanting to clean before 9am. Check out isn’t until noon so we didn’t appreciate that.
All of the front desk staff and even the housekeeping people were very nice
William
Stayed 1 night in Jul 2023
8/10 Good
Steven
Travelled with partner
Jul 14, 2023
Liked: Cleanliness, staff & service
Ok for an overnight. Nothing special. Highway side was noisy at night. Mini fridge was unplugged & after plugging in never got cold. Convenient to a Walmart