Royal Alberta Museum Tours and Activities

BEWARE — UNAUTHORIZED HOTEL CHARGE My credit card was charged for a two-night hotel stay that I did NOT book. I contacted the hotel and tried to get the charge corrected, but the manager and staff were completely unhelpful and refused to refund my card. Because the hotel would not take responsibility for the charge, I had no choice but to dispute it directly through my credit card company. This was an extremely frustrating experience. If a customer is telling you they did not authorize or make a booking, the appropriate response should be to investigate the situation and help resolve it — not refuse to assist and leave the customer to deal with the credit card company. I would strongly recommend checking your credit card statement carefully after staying here or booking through a third party. Based on my experience, I will absolutely never stay at this hotel again.

Always a great experience.