4/10 Poor
Leah
Travelled with family
May 24, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a king size and when we went to check in we were told there were no kings left. The employees were half and half with just being straight out rude, they likely just weren’t having a good night. We were given a room at the end of the entire walkway around 3 corners and the entire floor (non smoking) smelled like sweat and BO. The further you walked the dirtier it was and I mean, absolutely disgusting all over the walls the floors the elevators and the baseboards were disgusting. Once we got in the room it was also just disgusting in every way, there was residue all over the toilet from it being cleaned crudely, the toilet paper was more than half used. The doors do NOT close on their own and when we left our room to go play and came back the door was opened. Considering we were at the very end of the second floor no one appeared to have entered the room. But regardless 1/10 experience. I will never go to horseshoe again, gold strike only.
Leah
Stayed 1 night in May 2024